8,0 Very Good
Pros:The staff let us pick up the car even though they closed at 1:00 pm and we showed up at 1:02 pm.
Cons:We didn't get the contract for the car - which was needed when we dropped it off at the airport.
Pros:I reserved a car. I had all the money available. I was willing to pay the deposit and drop it off exactly intact with all the necessary paperwork/information. This location refused to rent me a car because I didn't live in Guelph. If I lived in Guelph, why would I need to rent a car? Wouldn't it make sense to rent a car to LEAVE the town that you are capable of moving around in? I think that the representative available that day was discriminating against my appearance upon pickup. I was in the same office in person the day before to ensure that my paperwork would be approved. I took all the necessary steps to get out of an emergency situation and relied on this service. Instead, I was approved for a Uhaul, and even though I had to pay way more than my available budget to rent he Uhaul vehicle, they were reliable and available. The uhaul representative did EVERYTHING in their power to make sure that the vehicle was available. This Enterprise location refused to rent to me based on not living in the area, but if I was to truly look at the situation from my perspective, their representative judged me based on my appearance and severely effected my current situation . The company as a whole was represented by a situation such as this and I wouldn't hold my breath on trying for another rental.
Cons:The customer service and reliability. After doing everything in my power to make sure I had the money and paperwork available, I was still turned away.
Pros:The car was new and clean
Cons:It was hard to drive in the winter weather
Cons:The pick up location was filthy, and although we had arranged a rider on our insurance we learned it wasn't enough and had to purchase the rental company's insurance as well! Turned out to be double the price we were expecting. Also the car hadn't been washed since it was last driven and we had to ask for it to be rinsed off.
Pros:Malibu. Friendly clerk Trent.
Pros:Free upgrade and they made it a quick pick up.
Pros:Very courteous service.
Cons:Headrest on passenger side obscured my view of cars coming up on the right side . Headrest too high on this Nissan Versa.
Pros:Great service Great car Will definitely rent here again !
Pros:I have rented from Budget in Guelph previously and again the staff exceeds expectations. This is what customer service should be. I will be back !!!!
8,0 Very Good
Pros:The price was super reasonable, and the customer service was great
Pros:I had never heard of Driving Force before, but my fiancé had smashed our car & I needed to find us something to rent quickly after the insurance cut off our rental car. The service was a great price, especially for my last minute booking, the car was clean & new and the employees were polite & friendly. I wouldn't hesitate to recommend their company.
Cons:The only negative part of the experience was that there was a tiny piece of glass on the floor in the back seat that hadn't been noticed before it was given to me. Other than that, the car had clearly just been detailed and cleaned very well.