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8,8 Very Good
Pros:Staff were VERY friendly & helpful. Not sure where to mention this. I know that I have a very sensitive sense of smell, but w/ 3 young men in the office it was a little overwhelming. It was also a very warm day which can make matters worse but I think a little attention needs to be paid to this.
Cons:The one issue that arose was when I called for initial pick-up they said I should have requested it in advance (which if it is a new policy is fine, but I was not aware from neither booking process nor the reminder of the rental received a couple days in advance