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2,0
Don’t book Hotwire through Kayak
Pros: The person working the counter at Hertz worked on my behalf to get me a refund on the cancellation fee I was charged, when I didn’t cancel my reservation in the first place.
Cons: Reservation was canceled, unbeknownst to me. Hertz couldn’t fix it and deferred me to Hotwire. It was impossible to talk to someone at Hotwire because they link your reservation to a reservation or order number, which leads you back to Hertz!! This is the most rediculous problem to have in 2018. I will never use a third party reservation site again.
review from
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2,0
Would never use them again
Cons: Hertz is unresponsive, rude, don't care about service and gave me the worst car in the lot that was filled with cigarette smoke smell. Also the price was very high for a micro small car.
review from
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2,0
Natash Tripathi
Cons: Worst experience ever. Was told through 3rd party rentals are not guaranteed would not get a supervisor and the the man woman with blonde hair said it was the manager. Had no cars available and I was not a priority would only do a suv for $10 more a day called the cops because it was done provided worst customer service ever. Was told 3rd party sites are never guaranteed a rental my confirmation was not real because 3rd party site and they have no obligation these sites just use their name without any authorization and hertz has no obligation and cannot issue a cease and desist that they do not use their name. Was told also because booked same day I am not on its sheet and low priority they have insurance claims in there that matter. When finally agreed to suv at higher price was told they could not use my debit card That I booked with and now an additional $200 deposit not told about was due and only thru a major credit card
review from
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2,0
Don’t book Hotwire through Kayak
Pros: The person working the counter at Hertz worked on my behalf to get me a refund on the cancellation fee I was charged, when I didn’t cancel my reservation in the first place.
Cons: Reservation was canceled, unbeknownst to me. Hertz couldn’t fix it and deferred me to Hotwire. It was impossible to talk to someone at Hotwire because they link your reservation to a reservation or order number, which leads you back to Hertz!! This is the most rediculous problem to have in 2018. I will never use a third party reservation site again.
review from
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2,0
Would never use them again
Cons: Hertz is unresponsive, rude, don't care about service and gave me the worst car in the lot that was filled with cigarette smoke smell. Also the price was very high for a micro small car.
review from
-
2,0
Natash Tripathi
Cons: Worst experience ever. Was told through 3rd party rentals are not guaranteed would not get a supervisor and the the man woman with blonde hair said it was the manager. Had no cars available and I was not a priority would only do a suv for $10 more a day called the cops because it was done provided worst customer service ever. Was told 3rd party sites are never guaranteed a rental my confirmation was not real because 3rd party site and they have no obligation these sites just use their name without any authorization and hertz has no obligation and cannot issue a cease and desist that they do not use their name. Was told also because booked same day I am not on its sheet and low priority they have insurance claims in there that matter. When finally agreed to suv at higher price was told they could not use my debit card That I booked with and now an additional $200 deposit not told about was due and only thru a major credit card
review from
