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2 locations in Elk Grove
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Reviews
10,0 Wonderful
Dec 2022
2,0 Poor
Dec 2022
4,0 Mediocre
May 2021
Pros:
Customer service was terrible I tried to report a accident for 4-5day over Mother’s Day weekend I kept getting put on hold or disconnectedCons:
If they had made more than one attempt to resolve the problem I would never rent with hertz again &wsnt my$back7,2 Good
Nov 2019
Pros:
Picking up the car went as usual, and was pretty quick. Benjamin made it pretty easy.Cons:
There was only one agent, so there was a bit of a wait in returning the car. This process could be improved, especially since I was heading to the airport next to catch my flight.6,0 Okay
Apr 2019
Cons:
The fender was falling off the car, missing clips to hold it in place. The front fender needed to be pushed back into place after every stop. Needs repair then it won’t be so bothersome.5,6 Fair
Mar 2019
Cons:
Rate quoted via 800 no was diff when I picked it up even after I confirmed the rate when I called the pickup local office. They said they will investigate & will call me in 48 hr but no call back.why charge me additional $10 when am extending?, am being asked to pay extra for continuing my businessOne location in Elk Grove
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10,0 Wonderful
Mar 2019
Pros:
Ver y convenient7,2 Good
May 2017
Pros:
Ease of reservingCons:
Had to pick up at airport, my driver had to pay for parking and took us a while to locate Avis. Very high price of added insurance .. All vehicles should come with standard navigation, should not be an upgrade. Difficult using phone navigation as it was hard trying to drive and read small guide thru phone as it had no sound when plugged in thru the USB port and no where to place phone without it falling, had to place on lap which is a dangerous option.10,0 Wonderful
Aug 2021
4 locations in Elk Grove
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2,0 Poor
Jun 2021
Cons:
Booked for SMF airport and your system relocated my pick up elsewhere in Sacramento and had the return back to Sac rather than Oakland. Disaster won’t be using your service again. Took me 3 hrs to get another car and on the road AND paid $122 per day instead of 70. 💩 phew9,2 Wonderful
Oct 2018
Pros:
Everything was fluid from the moment I picked up the car. Car was clean, great price and good service. My only tiny gripe was I was hoping they provided some sort of transportation to the airport.8,4 Very Good
Dec 2017
Cons:
A bit disconcerting to not have any rental documents in the car.10,0 Wonderful
Apr 2017
Pros:
Great serviceCons:
Gas tank should be filled at pickup.10,0 Wonderful
Jan 2017
Pros:
Dropoff was super super easy. The car was really comfortable and easy to operate. We had no difficulties whatsoever.Cons:
Pick up took a while and my emailed receipt came under the name of someone I did not know. Evidently a former resident at my address?10,0 Wonderful
Aug 2016
Pros:
The customer service was amazing!! Greeted with a smile... Went the extra mile to accommodate with short notice. Will be the only rental place I use from now on :)One location in Elk Grove
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Reviews
7,6 Good
Apr 2020
Pros:
Good carCons:
Rude tried to upcharge for cleaning5,2 Fair
Aug 2017
Pros:
Not much.... but the lady that took the car back the next day was pleasant.Cons:
The fact that online I ordered a compact car, but when I got to the store location they said I ordered a sub compact car. They then proceeded to tell me I ordered the car from a 3rd party site and they don't support that. So they refused to accommodate me or support what I ordered, upgrade or anything.... very disappointing. I'd like my money back!!9,6 Wonderful
Jun 2017
Pros:
No hassle with drop offCons:
No refund on gas if brought back with full tank after paying prepaid gas at picked up.6,0 Okay
Jan 2017
Pros:
The sales woman was very understanding and tried to help us get our situation taken care of and out problems fixed2,4 Poor
Dec 2016
Pros:
The clerk was nice.Cons:
Pick up was kind of a joke. The car wasn't ready for a few minutes, and then the lady led us through a back room that was so disgustingly dirty, I would have been ashamed, and out the back of the store. The guy was still vacuuming it and there was still a carseat in the back. Then he had to re-vacuum it. They should have cleaned it and then drove it to the front where we inspect it and drive off. But, they did the same thing to the customer before us. We also dropped the car off about 8 hours early. We only had the car for about 10 hours, but the price wasn't any different. That wasn't surprising, but disappointing.10,0 Wonderful
Aug 2016
Pros:
Very friendly and helpful serviceCons:
NothingOne location in Elk Grove
Most popular car type | Mini |
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