8,0 Very Good
Pros:Staff was efficient and made it easy.
Cons:The type of card that is an isn't acceptable before time of pick up or payment
Cons:The pick was scheduled for noon. We pulled up at 12:05 and saw the manager in the parking lot as he was departing for the day. They closed at noon and he said that we were late so they were closed. Why would we be permitted to schedule a noon pickup from a place that closed at noon???
Cons:They simply didn't honor my reservation because I didn't look like them. It was a busy day (just before new year) and they decided to keep their car for their "own people". Luckily I left before they beat me up.
Pros:The associates were friendly and attentive
Cons:The SUV I wanted was not ready and I was offered a Jeep Wrangler instead which I took. The vehicle was not as plush or comfortable as an SUV would have been, no Bluetooth, no navigation or back-up camera, no satellite radio. It was a cloth-top Jeep and it was noisy to drive, not really suited to an urban or suburban setting. I chose to keep it but would not do it again and hate my original choice was not ready at the time of pickup
8,0 Very Good
Pros:The process was fairly easy to get the vehicle & it was smooth.
Cons:The car had mechanical issues well, warning lights on the dashboard which made me anxious to drive. Check the cars before loaning them out.
Cons:I didn’t receive the reservation due to there system failing so I had to book another rental
Pros:The customer service is always great at Avis
Cons:The car made a rattling sound but they couldn't replace the car because of the holiday and shortage of cars.