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One location in Cullman
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Reviews
6,0 Okay
Apr 2021
Pros:
They put the spinner knob on when I mentioned that I didn't need hand controls.Cons:
Customer service I am still trying to figure out what the extra $109 charge is for and no one will tell me.10,0 Wonderful
Mar 2021
Pros:
The staff was friendly and helpful6,0 Okay
Sep 2019
Cons:
The car smelled terrible like smoke. That’s not good when it’s 97 degrees out and you have to have windows closed with air on. It gave me a terrible headache.4,8 Mediocre
Jul 2019
Pros:
Car rental staff was nice, the location can't be beat--just get off the down escalator right by Baggage Claim and there it is!Cons:
Renters were at the mercy of whoever looked at the long list of reservations and did not authorize delivering more cars for rental until an SOS from the desk staff. Waited over an hour for cars to be available so they could rent them--NOT professional at all and very unhappy customers!6,4 Okay
May 2019
Pros:
Fast customer service.Cons:
Selection of cars.10,0 Wonderful
May 2019
Pros:
ease of pick up and drop offCons:
nothing!One location in Cullman
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7,9 Good
Jul 2021
8,0 Very Good
Apr 2021
Pros:
They upgraded me to a larger vehicle for no additional charge.Cons:
I returned it early before office hours. They billed me $229 which was more than the rental fee for an extra driver. But corrected it after my complaint.8,4 Very Good
Nov 2019
Pros:
Staff was helpful at counter. (Hertz counter) Vehicle was very clean.Cons:
No one meets you at drop off so you have to guess where to leave vehicle. I carried my paperwork in to the Dollar Office and gave it to rental employee. I was asked if email receipt was okay, which it was.2,0 Poor
Dec 2017
Pros:
Hated everything . I was left without a car in Huntsville, Alabama.Cons:
The Dollar counter was closed. A sign referred me to Hertz’s counter. The sign said they were closed at 5pm. My flight was delayed. There was no alternative. So, no car. Disaster.9,6 Wonderful
Apr 2017
Cons:
Everything was great except that I had requested a compact car and the smallest vehicle available when I arrived at the counter was a Toyota RAV4 SUV. If I hadn't been comfortable with a larger car, I would have been in trouble.2,0 Poor
Jan 2017
Pros:
They gave away my car on my business trip.One location in Cullman
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Reviews
2,0 Poor
Dec 2021
2,0 Poor
Oct 2020
Pros:
Absolutely nothingCons:
When I arrived to pick up my rental I was told they had no cars available and gave me a number to call to have my credit card refunded10,0 Wonderful
Aug 2022
2,0 Poor
May 2022
10,0 Wonderful
Apr 2022
1,9 Poor
Sep 2021
4 locations in Cullman
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Reviews
10,0 Wonderful
Aug 2017
Pros:
Enterprise is always such a pleasant experience for us. Staff is always friendly and the vehicle was clean and well appointed.Cons:
Nothing we didn't like. I'm not a fan of Ford, but the Expedition was a nice ride.7,6 Good
Feb 2017
Pros:
Pickup was very good. Friendly courteous assistance. Very professional (general manager)Cons:
Drop-off not as good of an experience. Not very friendly.. courtesy and professionalism were also lacking by the assistant manager2,0 Poor
Feb 2023
One location in Cullman
One location in Cullman
One location in Cullman