Recent reviews
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8,4
Pros: Politeness and professionalism was great. Great to have them drop you off after turning in rental. Minivan worked wonderfully, no issues.
Cons: I put a lot of miles, but the cost was a little much. I don't think this was explained well in advance either, as it may have made more sense for me to simply rent a U-Haul truck than a minivan, even though I explained to them what my purpose for renting was (to move a lot of inventory that didn't fit in my own car). On top of that, they were all highway miles. Regardless, the final cost exceeded what was expected, though the service was excellent.
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10,0
Pros: Everything
Cons: Nothing
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9,2
Not bad at all.
Pros: It was fairly easy to get a vehicle, not a bunch of up-sale pressure.
Cons: No complaints on this experience.
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8,4
Philly - EWR - Good price though not 100% straight
Pros: Car was good size, good shape. Good price for returning to different location. Pick-up and return quick and smooth. Nice people.
Cons: Significant extra insurance charge taken at pick-up, not calculated in original reservation
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9,6
Good Experience!
Pros: Great price for a basic car that we needed for a week while extra people were visiting. Staff was friendly, attentive, and efficient.
Cons: I wished another Enterprise was willing to match the price as we had to drive about a 1/2 hour and pass at least 3 other Enterprise outfits closer to our home.
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8,8
initially not what we ordered
Pros: I did end up with the full-size car that I ordered but not without insisting on what we ordered. The 2016 Impala was very nice and was what I expected.
Cons: we ordered a full-size car and when we arrived to pick it up, they claimed none were available. They offered what was described to be an "upgrade", a Jeep Renegade over a full-size sedan. We needed a full-size car and in my opinion, the small jeep didn't offer the size and comfort we requested and needed. They continued to insist it was an "upgrade" and we should be grateful. While waiting, I contacted a nearby Enterprise and they had full-size car. Only after insisting on our part, did they agree to have it transported over, which was only about ten minutes. All in all, it was an OK experience but I didn't like having to argue over the size of a car. I even requested a smaller car as a compromise - I just wanted a car - not an SUV.
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8,0
Enterprise
Pros: Everything went well, the car was as expected. If you do the rental online , ensure you take all the options you believe you may want at that time - 3 - 4X as expensive at the time of pick-up. Other than that little bit - it was a great value
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10,0
Pros: Everything
Cons: Nothing
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9,2
Not bad at all.
Pros: It was fairly easy to get a vehicle, not a bunch of up-sale pressure.
Cons: No complaints on this experience.
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9,6
Good Experience!
Pros: Great price for a basic car that we needed for a week while extra people were visiting. Staff was friendly, attentive, and efficient.
Cons: I wished another Enterprise was willing to match the price as we had to drive about a 1/2 hour and pass at least 3 other Enterprise outfits closer to our home.
review from
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8,8
initially not what we ordered
Pros: I did end up with the full-size car that I ordered but not without insisting on what we ordered. The 2016 Impala was very nice and was what I expected.
Cons: we ordered a full-size car and when we arrived to pick it up, they claimed none were available. They offered what was described to be an "upgrade", a Jeep Renegade over a full-size sedan. We needed a full-size car and in my opinion, the small jeep didn't offer the size and comfort we requested and needed. They continued to insist it was an "upgrade" and we should be grateful. While waiting, I contacted a nearby Enterprise and they had full-size car. Only after insisting on our part, did they agree to have it transported over, which was only about ten minutes. All in all, it was an OK experience but I didn't like having to argue over the size of a car. I even requested a smaller car as a compromise - I just wanted a car - not an SUV.
review from
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8,4
Pros: Politeness and professionalism was great. Great to have them drop you off after turning in rental. Minivan worked wonderfully, no issues.
Cons: I put a lot of miles, but the cost was a little much. I don't think this was explained well in advance either, as it may have made more sense for me to simply rent a U-Haul truck than a minivan, even though I explained to them what my purpose for renting was (to move a lot of inventory that didn't fit in my own car). On top of that, they were all highway miles. Regardless, the final cost exceeded what was expected, though the service was excellent.
review from
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8,4
Philly - EWR - Good price though not 100% straight
Pros: Car was good size, good shape. Good price for returning to different location. Pick-up and return quick and smooth. Nice people.
Cons: Significant extra insurance charge taken at pick-up, not calculated in original reservation
review from
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8,0
Enterprise
Pros: Everything went well, the car was as expected. If you do the rental online , ensure you take all the options you believe you may want at that time - 3 - 4X as expensive at the time of pick-up. Other than that little bit - it was a great value
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