Pros:The staff at pick up was very nice and helpful; very pleasant experience! The drop off was a little confusing, because of the lack of signs and instructions at the drop off location.
Cons:It would be great if there was some signage at the drop off site at the JAX international airport that instructed the customer to walk into the airport terminal after parking the rental car in the garage to finish the drop off. Or if there was a drop off box at the drop off location in the garage.
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Pros:Helped by Jose when picking up and Karissa (I believe that is her name)when dropping off. They were very kind, helpful, attentive, informative.
Pros:It was fairly easy to get a vehicle, not a bunch of up-sale pressure.
Cons:No complaints on this experience.
8,4 Very Good
Pros:Car was good size, good shape. Good price for returning to different location. Pick-up and return quick and smooth. Nice people.
Cons:Significant extra insurance charge taken at pick-up, not calculated in original reservation
Pros:Matt was very helpful, good price and upgraded
Pros:Great price for a basic car that we needed for a week while extra people were visiting. Staff was friendly, attentive, and efficient.
Cons:I wished another Enterprise was willing to match the price as we had to drive about a 1/2 hour and pass at least 3 other Enterprise outfits closer to our home.
Pros:Car was exactly what we needed
Cons:Credit card chip machine didn’t work! Couldn’t use debut card. Thankfully our son was there and we used his card
Cons:Car broke down 120 mile away from destination. Missed scheduled flight.
Pros:Easy pickup and drop off
Cons:Car was not that clean, smelling of cigarette when I picked it up, and not that big for an Intermediate model.Location is far away from everything and I had to pay an additonnal $20x2 for getting there and back home, so overall a more expensive rental closer to home would have worked better.
Pros:Staff was very friendly. But he was over worked and didn’t have any helpers. So I had to wait on him.
Cons:My car could have been available at the time I requested instead of having to wait. Employee was great though!
Cons:Hertz did not give me the car, I want my money back!