pickup at airport 30 minutes, rude at counter. this was not rent-a-wreck, it was another company starts with Y
I want start by saying that this was the worst car rental experience I’ve ever had. I had a confirmed reservation at 9 AM at the Rent a Wreck location off airport in Denver. They tried to contact me by phone the previous day, but they didn’t leave any voicemail so I didn’t know it was them and I wasn’t able to answer the phone. Later that day, which is the night before my rental pick up, I called the number back and it said the voicemail box was full and no one would pick up. Then when I was waiting at the airport for my shuttle I was supposed to call the same number for a shuttle pick up. Same thing. No one answered and the voicemail box was full. I then got a separate ride to the Rent a wreck, location off airport and the doors were locked and no one was there. I had to go down the street to a different rental company and I spent $460 on that rental when it would have just been $160 through rent a wreck. I was getting confirmation emails saying my rental was confirmed even after these calls. However all of the pre check in email links were broken links and I couldn’t check in. When I dropped off my other rental I stopped by the rent a wreck location and they said they aren’t even open on Saturdays, which was the day of my scheduled pickup. I was stranded, alone and honestly a bit scared. I am requesting a full refund. How do I get my deposit refunded?
Kayak is as much to blame as rent a wreck. I used kayak, who used Expedia, who sent me to rent a reck who is actually York. The phone numbers on all my confirmations were either not in use or went nowhere. I will not use kayak again.
Website for check-in was broken. Shuttle didn't show - eventually gave up Tried to call two different numbers for York but both went to voice mail.
Never rented from them because they close their AIRPORT RENTAL CENTER at 5:00 pm. Had to go to Payless to get a car
The staff was extremely rude and unhelpful. The man who checked us in acted as though we were an inconvenience to his life. He was very condescending and quite rude. He would seem very bothered by any of my questions. I had requested a different car and when I asked about it, he told me they were very similar with an attitude. When we did get in the car, it obviously had not been cleaned. It was very dirty. No one walked us around a check for scrapes or dents. When we drop the car off, a man offered us a ride to the airport with the van. He was very nice. It was very quick. However I did not have cash to tip him and then he was rude that we didn’t give him tip. I will never rent a car through this company again. I highly recommend you removed them as your vender list. Rude dirty did not feel the value. I can take my money elsewhere.
