10.0 ExcellentAug 19 2021
Although the interior of the car was not as clean as I would have liked, I realize it's not business as usual at this time. The price for the SUV was excellent, but that was due to reserving the vehicle 11 months in advance. The ridiculously low price was honored when I arrived and pick-up and drop-off took no time at all. Again, this was in Kalispell, MT in a very small airport. After hearing horror stories of vehicle shortages at agencies, my biggest fear was there being no vehicle at all when I arrived. I phoned Thrifty at the airport 2 weeks before my trip and was assured there were plenty of SUVs.
7.9 GoodJul 18 2021
Thrilled to get a vehicle at all, but the expense for 2 days was extraordinary. A lot of confusion about whether the vehicle was at or off-airport. The reservation email sent us to town some 10 miles away for pick up which was at the airport. Some confusion about returning the vehicle and depositing the key inside at the vacant kiosk. The vehicle was clean and worked well, and almost an essential component for a visit to Kalispell and environs.
10.0 ExcellentJun 13 2021
They were friendly and gave us a great car. It was very simple and easy.The seats in the car were stained and some other areas were also dirty. They need to be more thorough.
10.0 ExcellentJun 9 2021
Friendly, helpful staff, no pressure to buy additional coverages, fast service, easy return.Cost!!!!!!
6.0 GoodJun 8 2021
The staff was very friendly.The tires were inflated to odd levels of pressure from 28 to 40 pounds per square inch. We had to go to a station and have them inflated and deflated. It took an hour out of our trip to find a station with an air pump.
6.0 GoodMay 27 2021
at drop off, I explained that the gas tank was FULL. After reviewing the bill before boarding my flight, I discovered that I was charged for the cost of $97 for fuel. I had to go back to the agent (behind the security) and she corrected it. I find this annoying as it is a basic component of checking out a rental car. Other attendants go over the statement LINE by LINE. Not at this station. Peculiar, With kind regards, Roger van den BerghPlease pay attention at checkout.
10.0 ExcellentMay 18 2021
Very friendly staff, no line and easy rental process.I wasn't sure how to return the vehicle - had to take keys to the desk unlike other rental experiences where someone is there waiting to check you in or you leave the keys in the car. Signage would have helped as we were in a rush.
4.0 OkayMar 3 2021
I liked the rental once I got one.The first rental not properly working, it wouldn’t start up right away, the car had several dents and scratches on the car, it also smelled like smoke. When I made the reservation counter aware, they acted as if there wasn’t a problem. Business as usual.
10.0 ExcellentAug 14 2019
Friendly staff and super easy pickup / drop off.I had no other expectations to be met that were not. Very pleased.
9.6 ExcellentJan 21 2019
The staff was incredibly helpful and to-the-point. He did not try to sell me any add-ons or unneeded extras, and got us in and out very quickly. The car was top-notch (I don’t think a Chrysler 300 fits in the “compact” category that we paid for, but we certainly didn’t complain) and drove very well.We found a bit of trash in the backseat and the trunk. Nothing shocking, but we did end up cleaning out more trash than we added to the car.