Pros:Pickup/ drop off was Close to where I was staying
Cons:I reserved a compact and got a minivan....too big of a car
Cons:They didnt have the vehicle type I reserved.
Cons:It was not car what I ordered. I get pickup track instead economy car. I payed a lot for gasoline.
Cons:I feel that the employee tried to trick me into paying for the extra insurance. I told him I wanted what I signed up for & didn't want the extra insurance & he charged me for the basic insurance. The printout was confusing & looked like I was being charged for the $187 I agreed to. I even asked him & he said it was o.k. but was charged almost $100 more. Couldn't do anything because I initialed ok not realized that I had initialed the wrong place. I WILL NEVER RETURN TO THIS ENTERPRISE!!!
8,0 Very Good
Pros:Loved the vehicle that I rented
Cons:I was made to feel that I should have purchased the extra insurance. It may be worried and uncomfortable and the insurance was not really necessary
Pros:All the employees at the Thorndale rental were extremely friendly and helpful. They were very busy over the July 4th weekend but still helpful to everyone in the room - not just to me. The staff were kind and helpful even to those customers who were challenging to outright absurd. I will definitely rent from Thorndale Enterprise again.
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Pros:I rented a full size SUV. It specifically stated 7 passengers. When I went to pick up my rental it was a small suv that only had room for 5 at most.
Cons:I rented through kayak. It was booked by hertz through priceline. I tried to sort out the vehicle size issue through both of them and neither would help me. Priceline blamed it on hertz and hertz blamed it on priceline.
Pros:Friendly staff! Helped me get my car in just a few minutes so I could make it on time to work!
Cons:Had requested a suv for 7 passengers arrived and no suv BUT was put in a Pacifica 2019 the most comfortable minivan/suv/ whatever its considered lol. Family loved it No complaints
Pros:Nice and easy to ride.