Show reviews that mention
Pros:Staff was so polite
Cons:Van was not there when arrived. Staff rude Van dirty Van was missing key parts: running board was broken off, driver side outside mirror was broken, driver side window would not let down
8,4 Very Good
Pros:Carson and Donovan were really good and professional
Cons:The car wasn't as clean as it should have been. And back left tire lost air pressure overnight. However, Carson gave me consideration for the inconvenience.
Pros:The clerk was friendly and cheerful.
Cons:This was my very first time renting a car ever. I was very nervous about it, but thought it was my best option. So, I reserved the car online and called the Jackson Airport Enterprise to confirm that I would pickup and drop off at the airport. After being assured that was right, I tried to relax; but when I got to Jackson to pick up my rental, I was told I would have to pay for a taxi to go pickup my car. This would cost $30 to pick up and $30 to get back to airport after drop off. Then I couldn't count on making my flight. My other option was to pay an additional $70 to get a car at the airport. I agreed to the $70 since now I'm feeling stranded. Then the clerk wouldn't let me pay ahead with my debit and place a deposit on my credit card. He insisted I pay at pick up. When I arrived to return the car, Enterprise wasn't even open. My flight left at 6 a.m. so I had to accept that they would charge my credit card. I don't like credit and really prefer to pay as I go. Now, I'm left watching for the charge to show up on my statement to make sure they don't overcharge me. The stress continues...
Pros:The vehicle was nice
Cons:They didn't have the car ready, there was personal belongings of the previous driver still in the car. Also, the car needed some maintenance(an alignment). I generally don't have any problems with Enterprise!
Pros:Found I had reserved the car at a different location than the airport in Jackson, MS. Clerk could not transfer the reservation to the airport location. I would have had to take a cab to the other rental location. I had to call and cancel the reservation and make a new reservation at the airport. Originally I had booked online through Kayak. When I got to the garage to pick up my car, they were out of economic cars. They upgraded me to a Ford Expedition. It was a tank for one person. The weather was bad so it worked out.
Show reviews that mention
Pros:Never got a car, so nothing to like.
Cons:I was sent to a pick up location that had been closed for years. Had to travel 10 miles to another location, then told I wasn’t in their system so no car available. Thank goodness Budget was right next door.
Pros:First time customer. No wait and no long paper work to fill out.
Cons:More Variety to choose from.
Cons:I had to cancel my trip because the rental location was didn’t exist and I had to spend more money on Uber back and forth to hotel and car rental places.
Pros:The car itself was nice and drove well.
Cons:I selected the Lakeland Dr office on the map and completed the reservation process. Unfortunately, I did not read the confirmation. Went to pick up the car at the Lakeland Dr and they did not have reserv. The reserv was at a site 20 min away, which was not on map when I selected!
Cons:After waiting in line I was told that they did not have phone number on file so they could not call me to let me know that they did not have any cars.
8,0 Very Good
Pros:counter staff very polite and helpful.
Cons:Car was so low end did not have side mirror adjustment inside car. had to stop along highway to manually try to set the mirrors. not so bad on the driver side, but a real p[ain and not very safe on the passender side (without a passenger to help.