Claremont Car Hire

Great customer service, poor preparation

Pros: This is my 4th time with Enterprise and the 2nd time I didn't get the car I ordered. Both times, the car they gave me was an upgrade for no additional charge. Customer service has been extremely friendly, personable and helpful, making the rental experience a positive one. I enjoy renting with Enterprise - trying different vehicles, and new ones at that, is exciting and informative.

Cons: This has been my 4th time with Enterprise and the 3rd time something was wrong with the car. I already mentioned that 2/4 times, my ordered vehicle was unavailable. In both cases, I was given an upgrade, but neither vehicle was fully prepared for travel. The first time, the vehicle was on 8% oil life, forcing me to buy oil to top it up. This time, the vehicle was completely drained of windshield washer fluid, forcing me to make additional stops to care for it. Another time, I received a vehicle without a snow brush/ice scraper - in December - and relatively low tire pressure that I had to top up. In the ~14 days I've possessed Enterprise rental vehicles, I've had to change the oil, top up tire pressure, buy a new ice scraper and refill windshield washer fluid. What's next, engine coolant? It's quite frustrating that some basic maintenance aspect always seems to be missing.