Chesapeake Car Hire

Their computer system was down but they manually o

Pros: The customer service person was a new employee but got some assistance from another staff person.

Cons: I'm still waiting for confirmation that all was good with the car upon return! Budget system was down again! My car was dirty and could've used a car washing! I took it to a car wash immediately after leaving the budget office.

Budget problems

Pros: The kayak service was excellent!

Cons: Budget car was comfortable, but had acceleration problems and idled rough. Also Budget charged far more than the advertised rate on the car. Unknown what charges were added. I added coverage for the car, but charges far in excess of that.

Pros: I was able to negociate for a more comfortable car.

Cons: The vehicle I asked for in my reservation was not available (not delivered from the airport location). I picked up one vehicle (a Jeep) which did not have a full tank of gas and decided that vehicle was too uncomfortable for a long trip so I returned to ask for another vehicle and was able to obtain a Malibu (also no full tank). I did not like having to refuel two vehicles without having used them. The Malibu had no flat repair equipment. Instead I was told to call road side assistance if needed. Two other vehicles on the premises could not be rented; one had a "wrong mileage" issue and another had an expired registration. I am very unlikely to rent from Budget again.