Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
8,0
Pros: Super friendly staff went out of their way to be accommodating and make the experience positive
Cons: Budget came through but Kayak royally dropped the ball, not ACTUALLY reserving me a car. I thought I had a car reserved through Kayak but Budget called me to say they had no cars at that location. I ended up going through the Budget website and reserving in a different city. Budget came through
review from
-
2,0
Pros: Won't be using Budget again.
Cons: Car I reserved was not available. Had to find something with someone else.
review from
-
9,6
Satisfied
Pros: It worked well. I liked the size. The customer service was friendly and efficient. I was in and out of there quickly.
Cons: The brake needs to on before it will start. That could be more clear.
review from
-
2,0
Worst experience ever had renting a car
Cons: Arrived to the stand and just found a note at the desk informing me that my reservation was not effective due to the spring break..All cars were sold out .. Not person was there and the excuse wrote in the note said that my cell phone was disconnected... Of course it was because I was flying to get there!!!... Did not matter that my card was charged with the insurance fees and I also received the email with the booking confirmation... Other people was also in the same situation ... Abandoned at a small airport with very limited transport options... Still waiting for a response after 3 days about the refund of the not used Allianz insurance charges applied to my card.. It was a terrible & unpleasant experience.
review from
-
10,0
Pros: 2 hour late arrival than scheduled. Lucky to get a car. But car was perfect for our needs.
Cons: Not always person there. Need better transportation to/from the GA tie down spots.
review from
-
5,2
Watch out for charge for driving <75 miles!
Pros: Dee was very nice.
Cons: BEWARE! They WILL charge you a ridiculous fee for DRIVING LESS THAN 75 miles. Will then give you runaround for 3 weeks when you try and get it removed!
review from
-
5,2
Pros: Rental agent helpful and friendly.
Cons: Car smaller than ordered. None others available. Not washed or cleaned on pick up.
review from
-
6,4
cost.
Pros: front desk was gracious and apologetic for franchise owner's handling of the changes. She felt very bad and was afraid for her job.
Cons: I was upgraded BUT because I didn't use my credit card, I was charged twice as much; and even though I am covered with my own insurance, I was told it was extra as well because I needed to have proof of utility bills in my name (WHAT?!!.. that makes no sense at all). I have USAA insurance as well... how great is that!? And it doesn't matter. I had to buy their insurance. I returned the car the next morning and rented from another company. Too bad. I rent cars frequently at the airport for business and will never use Avis or Budget at this location again!!
review from
-
2,0
Car was not available
Cons: See headline
review from
-
9,2
Pros: Loved the Toyota Rav4! I have been wanting to buy one so it was nice to have one as my rental for a few days to really check it out!
Cons: I wish it had been clean on the outside. Looked like the previous renter took it off road through a lot of mud.
review from
-
9,6
Satisfied
Pros: It worked well. I liked the size. The customer service was friendly and efficient. I was in and out of there quickly.
Cons: The brake needs to on before it will start. That could be more clear.
review from
-
10,0
Pros: 2 hour late arrival than scheduled. Lucky to get a car. But car was perfect for our needs.
Cons: Not always person there. Need better transportation to/from the GA tie down spots.
review from
-
9,2
Pros: Loved the Toyota Rav4! I have been wanting to buy one so it was nice to have one as my rental for a few days to really check it out!
Cons: I wish it had been clean on the outside. Looked like the previous renter took it off road through a lot of mud.
review from
-
2,0
Pros: Won't be using Budget again.
Cons: Car I reserved was not available. Had to find something with someone else.
review from
-
2,0
Worst experience ever had renting a car
Cons: Arrived to the stand and just found a note at the desk informing me that my reservation was not effective due to the spring break..All cars were sold out .. Not person was there and the excuse wrote in the note said that my cell phone was disconnected... Of course it was because I was flying to get there!!!... Did not matter that my card was charged with the insurance fees and I also received the email with the booking confirmation... Other people was also in the same situation ... Abandoned at a small airport with very limited transport options... Still waiting for a response after 3 days about the refund of the not used Allianz insurance charges applied to my card.. It was a terrible & unpleasant experience.
review from
-
5,2
Watch out for charge for driving <75 miles!
Pros: Dee was very nice.
Cons: BEWARE! They WILL charge you a ridiculous fee for DRIVING LESS THAN 75 miles. Will then give you runaround for 3 weeks when you try and get it removed!
review from
-
5,2
Pros: Rental agent helpful and friendly.
Cons: Car smaller than ordered. None others available. Not washed or cleaned on pick up.
review from
-
6,4
cost.
Pros: front desk was gracious and apologetic for franchise owner's handling of the changes. She felt very bad and was afraid for her job.
Cons: I was upgraded BUT because I didn't use my credit card, I was charged twice as much; and even though I am covered with my own insurance, I was told it was extra as well because I needed to have proof of utility bills in my name (WHAT?!!.. that makes no sense at all). I have USAA insurance as well... how great is that!? And it doesn't matter. I had to buy their insurance. I returned the car the next morning and rented from another company. Too bad. I rent cars frequently at the airport for business and will never use Avis or Budget at this location again!!
review from
-
2,0
Car was not available
Cons: See headline
review from
