Cons: The reservation was cancelled after I booked the advertised car online through a 3rd party website. It was a very disappointing experience to have to try again 5 times to actually have the booking accepted. Why don't the 3rd party rental companies and Thrifty communicate better so customers actually have a good experience instead of tearing out their hair?
Oct 14 2019
Pros: Upon return the agent was very helpful getting us to where we needed to go. Went beyond expectation.