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|Pick-up location||Bowling Green|
Pros:Staff was nice to deal with but location was terrible to find. Nowhere does it say to go inside of the airport. No one answers the phone at ANY Avis location.
Cons:Answer the phone.
Pros:Excellent service. Car ran well.
8,8 Very Good
Pros:Desk service was terrific in Swanton. Trip good and easy return.?
Cons:Thought insurance was over priced.
8,0 Very Good
Cons:Newer vehicles this van had a few issues with almost 50000 miles it ran a little rough in the mountains. Wipers were bad and needed changed. Had several dings in it. Service at pick up and drop off was super slow!!
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8,4 Very Good
Pros:Great customer service
Cons:The car was not clean and the windshield had many many bug marks when picked up.
8,0 Very Good
Cons:The signage at drop off facility could have been much better.
Pros:Everything was great from beginning to end - the pickup was quick, van was clean and what we reserved, and the drop off was easy and quick. Got my security deposit back immediately.
Cons:I really have no complaints - we were happy with the van and service.
Pros:Very friendly staff, drop off was quick and easy.
Cons:We picked up on Saturday and the rental counter didnt open until later than we needed our car. Would of been great if it had been open earlier so we could of been on our way.
Pros:It was a newer car
Cons:The car broke down and they couldn’t get me a new car.
Pros:Never again would I go through them, rude staff, dirty car, no gas when I got it, staff was very disrespectful. They told me I had to pay a fee if I didn’t return the car with the proper amount of gas.
Cons:More the expected, terrible
Pros:That they were open on new year’s eve
Cons:Customer service, had to swap vehicles which was very inconvenient
Pros:Staff was not helpful. Charged me double on my card for gas when we only used a few gallons. Will never use budget again.
Cons:Staff was not helpful. Charged me double on my card for gas when we only used a few gallons. Will never use budget again.
Pros:The gas mileage for this car was great!
Cons:Car smelled of body odor from previous driver. Was forced to use the built in EZ Pass in the toll road because Ohio Turnpike doesn't have cash only lanes! forced to pay the extra EZ Pass fee when I didn't want it! ZERO pickup or delivery assistance. I walk with a cane and had to walk nearly a quarter mile from parking the car to the desk to drop the keys, late at night, outdoors in the cold.
Pros:The gentleman who assisted me with returning my car was extremely friendly and patient, especially in allowing me to return my rental before my next day began. Quick and simple check out.
Pros:Responsible & respectable employees at the counter.