| Pick-up location | Bellevue |
|---|---|
| Hire locations | 2 |
Cons: Parking was tight and getting to the location was complicated.
Hertz Rental
Pros: Car performed well. Pickup and dropoff times weren't very flexible. Should have an hour grace period.
Cons: Car windows weren't very clean, and the car was not as quiet a ride as I would expect.
Cons: On arrival, the car I had reserved wasn't available.
No offer of a comparable car for my contracted rate.
The agent tried to up-sell me to a larger vehicle for $30.00 more per day because they weren't ready.
I had to wait for over an hour to get the contracted car.
It will be a long time before I rent from Hertz and that location again.
Pros: Not much.
Cons: Car was not clean; in fact, it smelled like rotten food and spilled beer. So I asked for a different full-size car exchange. They had no other full-sized cars which I had doubts they were telling me the truth. So, I ended up with a compact car with full-size pricing. It was not clean either but it did not smell inside.
Got nickeled and dimes
Pros: The car was clean and nice. It got great gas mileage for an SUV and was pretty comfortable for a long drive.
Cons: Upon dropping off the car I was charged an additional $45+ since it was dropped off late, but given that I had just returned from my father passing I thought they might be lenient. Nope! All the agent could do is say there was nothing he could do and reminded me that I returned the car late. Definitely will never rent from the company again, if you can't show some deceny during a difficult time for a customer, then I will refuse to give you my business.
Rude pickup attendant
Pros: Car and drop off were great
Cons: The pickup attendant at the airport was annoyed that I didn't "upgrade" to another vehicle and that I didn't buy Hertz' insurance at $30/day (more than the car itself) so she became rude and asked for the name of my insurance company, when I told her I didn't have one she got even more upset.. They're motivated by commisions they make on upgrades so I can understand her frustration but no need be rude!
Pros: Pick up was painful. We had a 12 pm reservation to pick up. No one was there to let us in until about 1230 so we stood outside in the cold. When someone finally came, they were not friendly or professional. Then of course the system was down and they had to input everything manually which was also time comsuming. Needless to say we didn't get on the road until 1pm. Also the car they gave us had bird poop all over the front and passenger side window
Cons: My reservation was for $39.57. I paid $34 down and the remaining $5.57 was to be collected when I picked up the car. They charged me $80.60 which will be disputed. This is ridiculous that I have to waste my time because Hertz is dishonest
Wasted Time and Money
Pros: The ONLY saving grace for this experience was the young man (Andrew, I believe is his name). Not only was he extremely helpful in answering my questions after drop off, but he even helped me with a discount I had issues applying before pick up.
Cons: I set my pick up time to 8am and left my house at 7am, knowing that if I got there early, I could easily get my car before my scheduled time. As I drove to Bellevue, my GPS had issues taking me to the right location. I spent 45 minutes driving around, trying to locate the Hertz where GPS was taking me. When I called the direct line, three times mind you, there was NO answer.
When I arrived at Hertz, the lot was so crowded that I couldn't park my personal vehicle and had to find a different location and walk over to the building. Once I was finally inside, things were a bit easier for the check out process. I couldn't apply my military discount but the gentleman assisting me, helped me with a USAA discount, saving me quite a bit of money. Had this discount not been applied, I would have owed MORE money that was not previously mentioned when I reserved the vehicle.
However, once I got to my car, it was dirty. The seats were stained, there was sand in the trunk, and it was dusty. It looked awful and I spent more time cleaning it up before leaving than anything else.
Overall, it was an awful experience and I will look else where when I next need a vehicle.
Omaha rental
Cons: Somehow my rental was for Bellevue , NB and not Omaha- didn't realize until checking in. Omaha didn't give me the same rate- paid more than I had budgeted.
Cons: Parking was tight and getting to the location was complicated.
Hertz Rental
Pros: Car performed well. Pickup and dropoff times weren't very flexible. Should have an hour grace period.
Cons: Car windows weren't very clean, and the car was not as quiet a ride as I would expect.
Cons: On arrival, the car I had reserved wasn't available.
No offer of a comparable car for my contracted rate.
The agent tried to up-sell me to a larger vehicle for $30.00 more per day because they weren't ready.
I had to wait for over an hour to get the contracted car.
It will be a long time before I rent from Hertz and that location again.
Pros: Not much.
Cons: Car was not clean; in fact, it smelled like rotten food and spilled beer. So I asked for a different full-size car exchange. They had no other full-sized cars which I had doubts they were telling me the truth. So, I ended up with a compact car with full-size pricing. It was not clean either but it did not smell inside.
Got nickeled and dimes
Pros: The car was clean and nice. It got great gas mileage for an SUV and was pretty comfortable for a long drive.
Cons: Upon dropping off the car I was charged an additional $45+ since it was dropped off late, but given that I had just returned from my father passing I thought they might be lenient. Nope! All the agent could do is say there was nothing he could do and reminded me that I returned the car late. Definitely will never rent from the company again, if you can't show some deceny during a difficult time for a customer, then I will refuse to give you my business.
Rude pickup attendant
Pros: Car and drop off were great
Cons: The pickup attendant at the airport was annoyed that I didn't "upgrade" to another vehicle and that I didn't buy Hertz' insurance at $30/day (more than the car itself) so she became rude and asked for the name of my insurance company, when I told her I didn't have one she got even more upset.. They're motivated by commisions they make on upgrades so I can understand her frustration but no need be rude!
Pros: Pick up was painful. We had a 12 pm reservation to pick up. No one was there to let us in until about 1230 so we stood outside in the cold. When someone finally came, they were not friendly or professional. Then of course the system was down and they had to input everything manually which was also time comsuming. Needless to say we didn't get on the road until 1pm. Also the car they gave us had bird poop all over the front and passenger side window
Cons: My reservation was for $39.57. I paid $34 down and the remaining $5.57 was to be collected when I picked up the car. They charged me $80.60 which will be disputed. This is ridiculous that I have to waste my time because Hertz is dishonest
Wasted Time and Money
Pros: The ONLY saving grace for this experience was the young man (Andrew, I believe is his name). Not only was he extremely helpful in answering my questions after drop off, but he even helped me with a discount I had issues applying before pick up.
Cons: I set my pick up time to 8am and left my house at 7am, knowing that if I got there early, I could easily get my car before my scheduled time. As I drove to Bellevue, my GPS had issues taking me to the right location. I spent 45 minutes driving around, trying to locate the Hertz where GPS was taking me. When I called the direct line, three times mind you, there was NO answer.
When I arrived at Hertz, the lot was so crowded that I couldn't park my personal vehicle and had to find a different location and walk over to the building. Once I was finally inside, things were a bit easier for the check out process. I couldn't apply my military discount but the gentleman assisting me, helped me with a USAA discount, saving me quite a bit of money. Had this discount not been applied, I would have owed MORE money that was not previously mentioned when I reserved the vehicle.
However, once I got to my car, it was dirty. The seats were stained, there was sand in the trunk, and it was dusty. It looked awful and I spent more time cleaning it up before leaving than anything else.
Overall, it was an awful experience and I will look else where when I next need a vehicle.
Omaha rental
Cons: Somehow my rental was for Bellevue , NB and not Omaha- didn't realize until checking in. Omaha didn't give me the same rate- paid more than I had budgeted.
Based on ratings and reviews from real users on KAYAK, the best car hire companies in Bellevue are Enterprise (8,5, 12800 reviews), and Hertz (7,4, 3842 reviews).
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