9.6 ExcellentDec 18 2017
Location by Midway was greatPros: The drop off went smooth and the employees at the location by Midway airport in Chicago were very sweet and helpful.
2.0 MediocreNov 26 2017
Pros: Never AGAIN!Cons: NEVER AGAIN! This was booked less than a week before for car to be picked up on the Wed eve of Thanksgiving. They failed to disclose that they were not located with the other rental car companies at the airport, and that you have to take a 2nd shuttle that you call for to get to their lot. I started calling at 4:30pm and after 30 minutes of calling with no answer (once someone answered and hung up the phone), I took a cab to their lot only to find they were closed!!!! Took cab back to the airport and rented from Alamo, and the charge ended up being $110 less then Payless for the 3 day rental.
6.8 GoodJun 11 2017
Pros: Late model car provided. Quick check-out, check-in.Cons: Surprised by non-airport location. Long wait for pickup vehicle. Off-airport location with 5:00 pm closing time weekdays. Car needed exterior wash.
7.6 GoodMay 31 2017
Pros: Clean car. Quick return. Good value.Cons: Pick up/return not with other companies.
7.6 GoodMay 24 2017
Heads up for Midway, you need to take 2 different shuttles to rentalPros: The price was affordable...staff was pleasant. Car was clean.Cons: They don't tell you that you have to take a second shuttle from the first shuttle at Midway. The pick up office is so tiny, my luggage had to be brought in each piece at a time, since it wouldn't fit through the doorway. Only 2 people could wait in the office, it was so small. The parking lot does not have a drive to drop off car, so you just park it anywhere. No one tells you to write down your own mileage and bring it to the desk.
9.6 ExcellentApr 13 2017
Great CarPros: Clean well maintained and comfortable. Drove to NYC and back to Chicago for a wedding and was very happy.Cons: Drop off was a bit long but not due yo employees but very rude customer. Handled well by person checking us in.
4.8 OkayApr 11 2017
You get what you pay for?Pros: Chevy Malibu was nice driving car. Price was great.Cons: Got to rental office. Place packed, except no one from Payless around. Very disorganized. Long wait. Finally got car -- not the cleanest but we just wanted to go by then. Realized the odor we smelled was smoke. Yuk. Next day we found French fry holders, a plastic cup and food wrappers under passenger seat. Washed rear window while getting gas only to discover the grime was on the inside. Also, no mention of GPS, toll tag, extras, etc while checking out car. Would have been nice to know about some of that stuff, especially due to toll roads around Chicago. The drop off wasn't much better than pick up. One agent, packed small office. All in all you are getting what you pay for. Decent car, bare bones customer service. Be prepared to be underwhelmed.
5.2 OkayApr 9 2017
A dirty car with a bad tirePros: First car was very dirty, and while I was driving the front left tire blew out. When I traded it for another car, the service rep. told me it had had a slow leak prior. They should NOT have given it to me! The replacement car was newer, cleaner, and nicer. But the hassle (and potential danger) was upsetting.Cons: I think I already explained, above. I will give credit to the very helpful representative at the O'hare location, who helped me replace the bad car from the Midway location.
8.4 ExcellentMar 31 2017
To pick it up...I waited at the counter before I was even acknowledgedPros: Overall I was happy...but of coarse when I arrived I stood at the counter a while before anyone said anything... I made sure that the associates knew that I was there and still was ignored...
7.2 GoodMar 28 2017
Cons: The car had a few stains in the seat at pickup