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Dollar
5,0
Okay
164 reviewsCleanliness
6.8
Comfort
6.5
Pick-up/Drop-off
5.4
Value for money
4.9
One location in Bedford Park
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10,0 Excellent
Jun 2021
2,0 Mediocre
May 2021
Pros:
The staff in the lot at pickup was friendly and helpful in figuring out the confusion from the mistake a the counter. The staff at drop off was friendly and helpful. Both of these staff were Hertz employees as they were handling the car pickup and dropoff.Cons:
The counter staff assigned the same car to me as to someone else. There was confusion as to who was supposed to be in the car. The counter staff added insurance that I did not want to the charges. They did not ask me; I never take the insurance. When I questioned the higher amount, she said it was due to a deposit that would be returned to me. When I called customer service to address the situation, "William" told me that there was nothing he could do to help and I would need to follow some 10 step process on a web site to submit a complaint. We normally rent from Hertz. I will never us Dollar again.4,0 Okay
May 2021
Pros:
Hard to find the car. Was parked in a lot marked with another agency. No instruction at all on the basics of the car. Never told how to operate the plate pass. Directions for drop off were incorrect. Never could get through through when I called for a question.Cons:
See above8,0 Excellent
May 2021
Pros:
The staff at the Chicago office went out of their way to help me choose the right vehicle. Pleasant experience. At Denver, not so much.4,0 Okay
May 2021
Pros:
Staff was friendly although it took more than 40 minutes in line to get to her.Cons:
More than 1 person at the desk on a Friday afternoon2,0 Mediocre
Apr 2021
Pros:
Someone from Hertz helped us, thank God.Cons:
Dollar closed at 5pm our flight landed at 6pm. There was NO ONE there to help us- the counter and in the garage were empty. This was an hour and a half fiasco. Fortunately someone at Hertz helped us. The SUV we rented wasn’t available, so we got a minivan that had been smoked in. It smelled awful! I will never use Kayak againHertz
4,5
Okay
208 reviewsCleanliness
5.8
Comfort
5.9
Pick-up/Drop-off
4.3
Value for money
4.8
One location in Bedford Park
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Reviews
2,0 Mediocre
Jan 2022
2,0 Mediocre
Dec 2022
4,0 Okay
Dec 2022
2,0 Mediocre
May 2021
Pros:
NothingCons:
Everything. I will dispute tge charge. My husband and i have rebted nany cars and this is the worst worst worst experience ever.4,0 Okay
May 2021
Cons:
The car smelled smoky the longer we had it. It smelled ok at first but the longer we had it the worse it got. I think a partial refund would be appropriate. Regards, Steve Smucker2,0 Mediocre
May 2021
Cons:
Over an hour wait at counterThrifty
2,0
Mediocre
69 reviewsCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
2 locations in Bedford Park
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2,0 Mediocre
Aug 2020
Pros:
Never know. HaD to cancel due to covid 19 banCons:
no freaking covid 194,4 Okay
Jul 2020
Cons:
The pickup took way to long. I saw another company process 4 customers while I was getting my car. The drop off was easy, however my return didn't get processed so I started getting charged for additional days after I turned my car in.2,0 Mediocre
Mar 2020
Pros:
NOTHING!Cons:
I am furious.... I rented a car and never received a confirmation email nor was there a reservation when I got to the airport. AND they didn't have any available cars. I had to rent a car from Alamo for $200+ and it took so long that I still missed my business meeting. I will literally never use kayak again.2,8 Mediocre
Nov 2019
Pros:
NothingCons:
I lost money on this deal. The rental car company did not acknowledge the 65 dollars that I paid online with kayak and no one is retuning that amount to men they charged me separately for the whole thing. Feel cheated3,6 Mediocre
Oct 2019
Pros:
No, the staff was not super helpful. We waited at least 40 minutes for a car after reserving one. They had a car available that was a step up for an upgrade and in my opinion, they should have offered it to us for the same price since they didn't have a car for us. Dropping our car off was very quick.Cons:
Complimentary upgrade since they had no car for us.4,4 Okay
Oct 2019
Pros:
Staff was very nice and helpfulCons:
Cleanliness of vehicalPayless
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
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Value for money
-
One location in Bedford Park
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9,6 Excellent
Dec 2017
Pros:
The drop off went smooth and the employees at the location by Midway airport in Chicago were very sweet and helpful.2,0 Mediocre
Nov 2017
Pros:
Never AGAIN!Cons:
NEVER AGAIN! This was booked less than a week before for car to be picked up on the Wed eve of Thanksgiving. They failed to disclose that they were not located with the other rental car companies at the airport, and that you have to take a 2nd shuttle that you call for to get to their lot. I started calling at 4:30pm and after 30 minutes of calling with no answer (once someone answered and hung up the phone), I took a cab to their lot only to find they were closed!!!! Took cab back to the airport and rented from Alamo, and the charge ended up being $110 less then Payless for the 3 day rental.6,8 Good
Jun 2017
Pros:
Late model car provided. Quick check-out, check-in.Cons:
Surprised by non-airport location. Long wait for pickup vehicle. Off-airport location with 5:00 pm closing time weekdays. Car needed exterior wash.7,6 Good
May 2017
Pros:
Clean car. Quick return. Good value.Cons:
Pick up/return not with other companies.7,6 Good
May 2017
Pros:
The price was affordable...staff was pleasant. Car was clean.Cons:
They don't tell you that you have to take a second shuttle from the first shuttle at Midway. The pick up office is so tiny, my luggage had to be brought in each piece at a time, since it wouldn't fit through the doorway. Only 2 people could wait in the office, it was so small. The parking lot does not have a drive to drop off car, so you just park it anywhere. No one tells you to write down your own mileage and bring it to the desk.9,6 Excellent
Apr 2017
Pros:
Clean well maintained and comfortable. Drove to NYC and back to Chicago for a wedding and was very happy.Cons:
Drop off was a bit long but not due yo employees but very rude customer. Handled well by person checking us in.National
2,0
Mediocre
13 reviewsCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
One location in Bedford Park
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2,0 Mediocre
Jan 2021
Cons:
National didn't have my SUV available nor would they rent a car to me since I was local and not a distant traveler and booked on the same day. Why did they give the option on the website that a car was available? Wasted my time on Christmas day.10,0 Excellent
Sep 2018
Pros:
GMC Arcadia has a very nice smooth ride and customer service was professional.8,0 Excellent
Sep 2017
Pros:
Great customer service..10,0 Excellent
Jun 2016
Pros:
I rented from Icarus cars from several dealer this trip. National was the only one that actually had the car I reserved when I arrived, and did not jerk me around. Also, no line at midway (but the others had long lines...).2,0 Mediocre
Jan 2021
Cons:
National didn't have my SUV available nor would they rent a car to me since I was local and not a distant traveler and booked on the same day. Why did they give the option on the website that a car was available? Wasted my time on Christmas day.10,0 Excellent
Sep 2018
Pros:
GMC Arcadia has a very nice smooth ride and customer service was professional.8,0 Excellent
Sep 2017
Pros:
Great customer service..10,0 Excellent
Jun 2016
Pros:
I rented from Icarus cars from several dealer this trip. National was the only one that actually had the car I reserved when I arrived, and did not jerk me around. Also, no line at midway (but the others had long lines...).Economy Rent a Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
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One location in Bedford Park
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10,0 Excellent
Apr 2016
Pros:
Awesome people. Great prices. Clean reliable vehicle.Cons:
No complaints.2,0 Mediocre
Dec 2016
Cons:
"Reserved" online. It was not made clear that the company was offsite or that a credit card number was necessary to hold the car. Our flight arrived nearly 2 hours late. We took the shuttle to the rental counter only to realize Economy was in a different location. Called both the local number and the toll-free number and got no answer. By the time my phone calls caught up with me it was 12:30 am and the message was that they would hold the car until 10:00. So now we were stuck at Midway. Luckily we were able to rent anothe car but had to cram 6 adults with luggage into 1 car instead of 2 and had to pay a premium price. I would not use Economy again.5,6 Okay
Dec 2015
Pros:
The employees of the company are friendly and helpful. The car was new and comfortable.Cons:
The company has a hidden "mandatory" roadside assistance fee of $100. It is NOT printed on any of the paperwork, nor or is there a notification when making the reservation on Kayak. It doubled the price of my rental, but there was 0 communication upfont. I reserve thru Kayak all the time and expect they would be disappointed in the hidden costs as well.2,0 Mediocre
Nov 2015
Pros:
Nothing.Cons:
Worst company ever. Told me they gave out all of their cars the night before thanksgiving and they didn't have any car to give me for my reservation. Had to rent from Avis for $260.00 for 1 day when my reservation with Economy was for $70.0010,0 Excellent
Apr 2016
Pros:
Awesome people. Great prices. Clean reliable vehicle.Cons:
No complaints.2,0 Mediocre
Dec 2016
Cons:
"Reserved" online. It was not made clear that the company was offsite or that a credit card number was necessary to hold the car. Our flight arrived nearly 2 hours late. We took the shuttle to the rental counter only to realize Economy was in a different location. Called both the local number and the toll-free number and got no answer. By the time my phone calls caught up with me it was 12:30 am and the message was that they would hold the car until 10:00. So now we were stuck at Midway. Luckily we were able to rent anothe car but had to cram 6 adults with luggage into 1 car instead of 2 and had to pay a premium price. I would not use Economy again.5,6 Okay
Dec 2015
Pros:
The employees of the company are friendly and helpful. The car was new and comfortable.Cons:
The company has a hidden "mandatory" roadside assistance fee of $100. It is NOT printed on any of the paperwork, nor or is there a notification when making the reservation on Kayak. It doubled the price of my rental, but there was 0 communication upfont. I reserve thru Kayak all the time and expect they would be disappointed in the hidden costs as well.2,0 Mediocre
Nov 2015
Pros:
Nothing.Cons:
Worst company ever. Told me they gave out all of their cars the night before thanksgiving and they didn't have any car to give me for my reservation. Had to rent from Avis for $260.00 for 1 day when my reservation with Economy was for $70.00Rent-A-Wreck
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Bedford Park
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5,6 Okay
Nov 2015
Pros:
Friendly Bill and his wifeCons:
Location was off the main rental center at Midway Airport. It does not open on weekend and open only at 8 am on weekdays, I was told to catch a cab at 4 am!!!! Unbelievable.10,0 Excellent
Nov 2015
Pros:
Quick shuttle service to and from airport, clean car, good value overall.8,0 Excellent
Nov 2015
Pros:
Clean car on inside despite scratches all over the outside. Shuttle drivers personable. Rental staff nice.Cons:
Not convenient to airport. You need to take normal rental car shuttle and then wait for another shuttle, that with traffic took 20 minutes to pick me up and another 15 minutes back to office. Thus, spent lots of time just getting shuttle. Not convenient to Midway. The extra time certainly not worth the few dollar savings.10,0 Excellent
Oct 2015
Pros:
Very accommodating. Decent car. Good experience.6,0 Good
Oct 2015
Pros:
PriceCons:
Tire was bad and went flat and ESPECIALLY the sorry DONUT SPARE tire in the trunk that is not safe for highway driving.8,0 Excellent
Oct 2015
Pros:
Dropped car off early got a refund for unused days Drivers very courteous pick up easy dropped us at CTA station Worked very wellCons:
Not expecting $150 deposit at check in and having to verify our car insurance coverageEasirent
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Bedford Park
Most popular car type | Economy |
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