Pros: STAFF WAS FRIENDLY FOR PICK UP BUT THERE THERE WAS NO ONE AROUND AT ALL FOR DROP OFF. JUST A NOTE TO PUT THE KEYS IN A BOX.Cons: A LARGER CAR AND THEY HAD THEM AVAILABLE AND ALMOST $14 A DAY FOR AN EXTRA DRIVER IS AWFUL. I EVEN HAVE AAA AND THEY WOULD NOT HONOR A FREE EXTRA DRIVER
6.0 GoodSep 14 2020
Pros: The staff, in Allentown, at Lehigh International, were great. The lady working the counter there was friendly and polite. The staff at Baton Rouge Airport, now that's a different story. The lady working there was full of attitude. Dealing with her, she made you feel like you were inconveniencing her by being there.Cons: When I arrived at Baton Rouge to pick up my rental, they didn't have the vehicle type that my reservation was for. I made my reservation 7 days in advance, only to be told they didn't have any luxury vehicles. I did however get an SUV for the price of what my reservation was.
5.6 OkayJul 10 2020
Pros: Staff at pick up of cargo van in Baton Rouge was mixed in responsiveness and helping. We had to make suggestions to staff which they should have pro-actively done for the customer. They were courteous but seemed not interested in engaging perhaps because they were so understaffed. We actually had a very poor experience with a reservation for mini-van at BTR which they could not fulfill nor were able to contact me (I can't understand why they did not reach out via email) over phone and this set us back a full day and a half. The staff there at BTR was not helpful nor very kind again they seemed overworked and without much interest in engaging or trying to resolve our issue.Cons: An email notification that our reservation for mini-van at BTR would have been very helpful and thoughtful, saving us much anxiety and grief. No one cared to offer any sort of adjustment for the short-comings and problems on their side. I don't think I will be doing business with Hertz anytime soon. It is so disappointing as I have always thought of Hertz (as I used them many times over the years) as the gold standard for rental...not anymore! Truly sad experience and impression from a once well known company.
9.6 ExcellentAug 12 2019
Pros: easy pick up and drop off friendly counter helpCons: I could have ordered a bigger car. I was not sure we would have 3 passengers (6 foot 1" teenager).
2.0 MediocreMay 12 2019
Cons: Staff closed early and were not there for pick up
9.6 ExcellentMay 7 2019
Pros: Super easy. Super quick.Cons: Could have been less expensive for what it was.
2.0 MediocreMay 7 2019
Cons: I was unable to pick up the car due to weather delays preventing my flight from arriving before the Hertz office closed and your policy of no refunds meant I got nothing for my prepayment. I doubt I will ever prepay again
3.6 MediocreMar 18 2019
Pros: Proximity to airportCons: I made a reservation weeks ahead of time but when I got there they had rented out all the vehicles but one which wasnt what I had reserved. If I was 1 minute late, I wouldnt have had any vehicle to rent.
9.2 ExcellentFeb 19 2019
Pros: the staff was world classCons: they didn't give me a premium sedan but as compact KIA suv. She said it was an upgrade but I it had less room than my sedan usually does. I was a little bit uncomfortable the entire time.
4.4 OkayNov 8 2018
Barely OkayPros: Nothing.Cons: Very slow processing to get car...unless you are a Gold member which I am not. Also the trunk would not open remotely. I pointed this out and their response was basically ... just use the inside lever. That is a problem when you then need to put down the stuff that needs to be put in there so you can get to that level. I needed to do this several times...once in the rain.
Pros: convenience to my homeCons: hours of operation
6.0 GoodFeb 23 2017
Pros: Staff was very kind and helpful at 2nd BR location despite my concern about the incorrect/surprise fee, and advised me on my best options. I phoned the original booking office and was told my reservation could not be found and I would be charged due to to different return point. I persisted that I had booked that way from the start and was given the full cost at the time. Eventually my reservation was found, verified that it was indeed booked from the start with a different drop-off point, and the $40 fee was returned to my card. Staff at 2nd BR location was patient with the conversation and pleased with its outcome on my behalf.Cons: Location most convenient to me (within 3 miles) refused to drop off upon return when I called to check if they had available drop-offs at that time, said they were not the correct location for my area and that was that. Arrived at closer location in time for return, was told I would be charged additional $40 fee due to returning to different location than booked, despite booking having included different drop-off location and original pickup having given instructions to drop off at ANY location within the city booked for return.
Pros: Staff was super rudeCons: Costumer service could be better
8.8 ExcellentNov 6 2018
Pros: Easy in and easy out
4.8 OkayApr 4 2018
Cons: The service on both ends was very poor. I do not have a credit card, and the would not let me use a debit card because I didn't have a flight at the airport. I was 8 hours from home, needing to rent a car.
3.6 MediocreDec 27 2017
Budget Agents Not Available At Check InPros: I'm thankful I had a car.Cons: There were no Budget agents available at check in. There was a sign telling me to record my fuel & mileage, then bring the keys to the Avis counter inside.
5.2 OkayMar 21 2017
Pros: the staff at the desk were niceCons: the car was a bit below my expectations - small and not all that great - KIA
10.0 ExcellentDec 21 2016
Easy to change with BudgetPros: A flight delay caused me to arrive a day late and from overseas. Budget easily changed the reservation via skype.