3.9 MediocreSep 19 2021
I extended my reservation one more day as I was unsure I could make it back on the original date. I ended up getting back earlier. Original drop off was 12 noon. I arrived a day earlier at 4 pm, 20 hrs before the due date. I asked if I could have a cost adjustment but was told that I could not. I have had this courtesy at other car rentals so I was very disappointed. The staff was very nice & I realize she was just doing company policy but I feel that 20 hrs. earlier than scheduled drop off was certainly worth giving some amt. of cost adjustment. I will most likely not use Avis the next time I rent a car.
1.9 HorribleSep 17 2021
I had a reservation at Avis - 333 Madonna Rd. In San Luis Obispo 9/15/21. The place closes at 5:00pm. I showed up at 4:30 to pick up my car and no one was there?!! The door was locked and the woman working that day simply left early and closed up shop! I called the 800 number she posted on the front door only to be told that there was nothing they could do to help. This is so inacceptable! That woman should be fired for doing this to me… I had a reservation and she left work early completely screwing me over! I went to 2 other rental places before finally finding a car. I will not ever do business with this place again because of this woman.
7.9 GoodJul 26 2021
Everything was good except when I picked up the car it was not especially clean. The passenger seat had crumbs of something on it, and there were drip marks on the headrest and seat, and also in the back seat, where I believe they sprayed cleaner or air freshener but never wiped it down. The lady at the pick-up agency immediately apologized and came out and wiped it down quickly. She was wonderful, and the problem was quickly resolved.
4.0 OkayJun 21 2021
Car reeked of cannabis. Drop off in downtown San Diego was terrible. No staff, no drop off instructions, no one answered the phone. Lost an hour. Ended up returning it back to the airport and they charged me 75 dollars for not returning it to the right location. Total mess.Pretty much everything. Not using Avis again.
6.0 GoodJun 19 2021
Car was upgraded Could drop off the car after business hours with the key dropboxCar was ready for pickup later than the reservation was made for
10.0 ExcellentFeb 22 2019
Staff was helpful. I had reserved at another location away from the airport. Staff found a car for me at the airport.Maybe clearer that location is not at the airport. It's possible it says that and I missed it.
8.8 ExcellentOct 5 2018
Rental pick up location was very hard to find
10.0 ExcellentApr 16 2018
Very thoughtful and kind serviceSuzie always goes the extra mile to help you,
5.2 OkayFeb 16 2018
They cancelled my reservation one hour before pick upWhen I finally did get a car, it was clean and service at the new location I had to go to was efficient and friendly.I was called one hour before my scheduled pick up time (12pm) and was left a voicemail simply confirming my pick up time at 12pm. I happened to call back just to be courteous, and luckily I did because I was then told they did not have a car for me, but they *might* have one at 5pm. They said this as if it were no big deal at all. When I said that was not going to work for me, and requested that they find me a car in the area at a different location, I was told I would receive a call back in 5 minutes. The woman on the phone was extremely rude, unapologetic, and interrupted me repeatedly. A half hour later I had not received a call, so I called to follow up and was informed they had found a car for me, but apparently they had forgotten to call me back to tell me. I was told at this time that my car would be a minivan and not an economy car as I had requested. After arriving at the new location, I asked if they by any chance had an economy car, and was told oh yes no problem of course we do. I'm very confused about why this happened. I was offered no explanation, and was ignored when I asked for one. I was never apologized to and was treated as if this is a regular occurrence. I had scheduled my pick up a week in advance, and had several people depending on my being able to pick up the car at 12pm. This whole experience left me speechless. I have never experienced such poor customer service, and don't feel that I brought this on as I was extremely polite and respectful through my entire interaction with all Avis staff I encountered. I was offered no compensation for the stress and inconvenience of this ordeal and would like a response from your customer service department. Thank you.
7.2 GoodOct 12 2017
Great car, but trouble with price being changedThe car was a Prius, very clean, new and quiet. It got great mileage.We were scheduled to pick up the car at 5pm. We get a call at 4:45 pm saying they close at 5 pm, so they wanted to make sure we would be there. We would have preferred to know this ahead of time, and we would nave scheduled an earlier time. Then, when we were dropping off the car, the amount charged was $55 dollars more than originally quoted. Luckily we caught it and questioned them about the discrepancy. They then apologized and said "the computer" had automatically charged the default price. They fixed it. Just be careful that you are being charged the correct amount!