Aspen Car Hire

Cons: We rented from Aspen, Colorado in early January and the temperature was 4 F (-15 C) on the day we picked the car up, with snow and ice covering all the roads, so I was surprised to learn that the car was not fitted with winter/snow tyres. The all weather tyres did make the drive pretty scary at times!

Cons: When I picked up I asked SPECIFICALLY if I could use another credit card when I dropped it off, AND that I would drop off early in the AM. When I dropped it off the desk was closed, I left a not request that charge be put on different credit card. No Reply. When I called them they said it would not be possible unless we were there in person (we had already flown out) VERY POOR SERVICE. I would have stopped during the week if I knew the situation.

Cons: Too expensive for a few hours the price to rent the same car only a few hours away was half the price. That's aspen for ya

Cons: The car lacked pickup/acceleration speed on the highway, but most 'economy' cars do, so not unexpected.

Cons: Nothing.... check in very quick efficient and professional

Cons: Car was well used. Seat was very uncomfortable

Cons: No complaints.

Cons: Ordered a GPS on car but when I picked up the car there was none. Could not connect my bluetooth to car and all would of been, no doubt ok, had I had a person to help me from Hertz except there was no agent at the counter when the website said there should of been. Aspen, CO has unusual hours to start with.

Cons: I only did a drop off in Aspen, so I can't give you valid information about too much besides the drop off experience. It was fine, the attendant was friendly and fast.

Cons: They didn't have any cars and did not honor my reservation. Told me to go ask another rental company if they had cars. Alamo told me they were 115% booked. I blame Alamo not kayak.

Cons: Nothing

Cons: The car upon pick up was dirty. Plus, it is underpowered and underserving for the area. The attendant tried to tell us all cars have trouble in CO, but we have been to CO many times and this was our first issue. Plus, we rode in friends cars without issue. The attendant nearly hit us when we arrived

Cons: The Alamo Rep called me about a hour before scheduled time, asking me when to be picking it up. I arrived 10 min. prior, And no rep was present, proceeded to call assistance number and still took about half an hour to get the car once rep showed up. Car smelled awful, hadn’t been cleaned proir.

Cons: when returning the car, the agent found out that when the original agent made a mistake. This caused a delay in the return, putting me dangerously close to losing my flight. Also they overcharged me for child carseats twice. Car wasnt very clean.

Cons: Slow