1.9 HorribleAug 23 2021
Kayak and Avis booked us at a location 45 minutes from the Denver airport. Consequently we had to cancel last minute and was charged $50 for a laast minute cancellation. Kayak should indicate the rental lacation is not at the Denver airport. I will not use this booking site in the future.
10.0 ExcellentJul 28 2021
To the family that heads the Avis/budget operations at the Denver 48th street @ clarions hotel office, thank you being such a friendly professional and up front group of workers while providing the best possible customer service at the same time. You truly are the reason why we count on customer service and asssitance when are unfamiliar with car rentals. Thanks for your help and getting us the beat possible vehicle!
1.9 HorribleJul 28 2021
Customer service was horrible when picking up the car and it was even worse when dropping it off.
1.9 HorribleJul 21 2021
Pickup took almost 2 hours! The car had leftover food under the seats. The price was lower than the competition but at what cost? Drop of was easy and quick.
10.0 ExcellentJul 17 2021
Excellent, helpful staff, vehicle was clean with no issues.
10.0 ExcellentJul 12 2021
We rented a van, and we’re given a Toyota sienna. Amazing van, great gas mileage, the vehicle was extremely clean and well appointed. The staff was very helpful and friendly. I would highly recommend. The only thing to consider is that the pick up site is not by the airport and you’ll have to find a ride somehow. We Lyft over for about $50. The return was easy and we had time to make our flight. If you are tight on time it might be stressful on the return. But other than that I would highly recommend this rental facility.
10.0 ExcellentJul 12 2021
The staff was very helpful, vehicle was clean, well appointed, and perfect for our family trip. Being a hybrid, we got great gas mileage. I would highly recommend. The only thing to consider is that it is not next to the airport and you’ll have to Uber/Lyft over to the site. The cost is about $50 for the ride. But the savings in the price covered that easily. If you’re on a tight schedule it might be an issue though. We had lots of time before our flight so it was not a problem
2.0 MediocreJul 20 2020
They did not have our car!! Will never use this company again. The staff kept on saying it’s not our problem!!
5.2 OkayJul 15 2020
I sat and waited for a car they couldn’t find for over an hour before they finally gave me a different model, it was damaged and then had to be switched to another car. As I was driving out I saw that they finally brought up the car I was supposed to have originally but I was done dealing with that by then.
3.6 MediocreJun 29 2020
The staff was nice, they were helpfulThe car was late to drop off and was not cleaned out but we were going on a family trip so we needed to leave. There was a nail in the drivers side tire and we used fix a flat and after hours drop off so I could not tell them. Not sure if the nail was in the tire when we picked it up but we were far from any towns and limited cell service so we did what we could do.