|Pick-up location||Altamonte Springs|
Pros:Incorrect pick-up site was selected, however, local vendor able to accommodate. Offered a larger vehicle at same rate. Relatively smooth pick-up and drop-off. No issues with vehicle.
Cons:Vehicle not well-cleaned. Smudges on passenger door window. Not well vacuumed.
Cons:The manager and his lack of customer service. It took them almost 3 hours to get us our rental. We were late to our destination and did not get to see our family. We had to drive in the worst traffic and at the worst time of day. That part of our trip was destroyed by the lack of customer service. The solution given from the branch manager was not enough to make us feel better or want to return as a customer.
Pros:I entered the location as Orlando Airport knowing there was a Hertz rental location. However, the location Kayak allowed me to make the reservation was off the premises and we were unaware. The location was about 20 minutes from the airport.
Pros:No problem with the car itself.
Cons:We have NEVER rented a car where the spouse was not included in the original quote. The additional cost was prohibitive. So my husband had to drive everywhere, even short trips. We rented for a month, so this was quite inconvenient! We shall not rent from Hertz again.
8,0 Very Good
Pros:DROP OFF WAS FINE. I WAS JUST UNHAPPY MY RESERVATION PRICE WAS NOT HONORED
Cons:Man at the counter in Altamonte springs mall got surly when I would not sign the form saying I had inspected the car and everything was OK. I had not seen the car and told him that. He then informed me that he said the car was OK. Also they could at least clean the windows - they were filthy. After refusing extra insurance 2 x's, that is enough. OK?
Pros:Did not have the type of car that I wanted to renthad problems with the car had to swap it out at a Nother location
8,0 Very Good
Pros:The gentleman working in the office was VERY nice and VERY helpful. Super nice guy
Cons:The rental return was very hard to find due to NO rental office signs outside the Sheraton hotel