1.9 HorribleSep 21 2021
Reserved a Large SUV 2 months in advance; called to confirm reservation 2 days before pick-up and was told we were all set. Received phone call from Enterprise at 8:29 am day of pick-up (3 1/2 hours before pick-up to return call); attempted to call but only got voicemail all morning. Arrived at location to pick-up the SUV at scheduled pick-up time (12 pm) and was told they had no vehicle or no alternative vehicle. I waited 30 minutes at location while they called and attempted to find other options -- could not come up with any options. I left at 12:35 pm; called Avis/Budget in the car (nearby location) and they had 1 large SUV and matched the price from Enterprise. Problem solved. Have rented from Enterprise dozens of time for business and personal use and this was only time they failed to deliver. Was disappointing.
10.0 ExcellentAug 31 2021
personal care. the team said "yes" to our every request. the car was clean and nice. couldn't ask for more.
1.9 HorribleJul 29 2021
I turned the car in three days early, but did not receive credit for the three days.
1.9 HorribleJul 28 2021
I am so disappointed because they don’t have the vehicle ready for the day I had it reserved, and I wasn’t informed until the last hour that they don’t have any vehicles available for me!! So I had to cancel my vacation trip!! Enterprise is suck!!😡😡😡
1.9 HorribleJul 22 2021
Beware of reservations. Making a reservation and planning ahead does not guarantee you will have a rental car. Reservations don't mean anything at all other than to give you a false sense of security. And rental car agencies don't seem to care right now. You better have a plan B.
10.0 ExcellentJun 18 2021
Blake was really nice and helpful.
2.0 MediocreJun 9 2021
Had multiple issues with Roadside Assistance getting us a replacement vehicle and then they charged me without contacting me as was promised.
10.0 ExcellentMay 30 2021
The staff was great. Very apologetic for not having the Rouge I had reserved.
10.0 ExcellentMar 31 2021
Staff was great! Car was great.
6.0 GoodJan 11 2021
The van I was going to rent had a tiny dent in it. I simply did not want to be responsible for the dent so I pointed it out to the rental agent. They would not rent me the van with the small dent and chose to grab a different van from the lot which had recently been turned in and had me wait over 20 minutes while they “detailed” that van. I took that van, which was clearly detailed in a hurry, and found used napkins, grocery bags, crumbs, etc inside it. I’m a father of three and not super picky. But that’s Not exactly what one hopes to find in a rental vehicle, especially during COVID.