4.0 OkayApr 20 2021
Cons: Car was beat up bad, pick up smooth but drop of was a rude kid inspecting car. I would not rent again from them
10.0 ExcellentApr 14 2021
Pros: Staff were nice & friendly, easy no hassle to pick up or drop off vehicle.
2.0 MediocreApr 12 2021
Pros: Did not like anything. I would never use them again.Cons: The car was dirty, the car registration was out of date and expired September 2020. The shuttle never came to the airport for over and hour and when we finally talked to them and said we needed a shuttle they hung up on us. Once we got to the rental car location there were 2 parties in front of us and we waited around 1.5 hours to get the keys because the admin process was so slow. The car was disgusting, ants crawled out of random places every time we were in the car. We wiped it down with alcohol wipes for Covid reasons and they were black. Absolutely horrible. They informed us if we didn’t accept their insurance policy if we were In a wreck they would refuse working with any other insurance and we had to pay everything. Rude, slow, dirty, illegal (car registration). I can’t believe Kayak allows people to book this company
2.0 MediocreApr 12 2021
Pros: Pickup vans seemed to run frequently.Cons: I had to switch vehicles because the original 8 year old 2013 Passat had multiple issues. Who tennis out cars that old? The second vehicle was better but still had almost 70,000 obviously hard miles on it. It was pretty beat up with a very worn interior. Maybe they also have great newer cars, but that was not my experience.
2.0 MediocreApr 8 2021
Pros: NothingCons: It’s a scam! The rental company charged me an extra amount and they said nasty words when I called to ask about additional charge!!
2.0 MediocreApr 8 2021
Pros: Worst experience renting a car in my 40 years of driving. Would highly recommend going anyplace else no matter how much more expensive it is . This place should be removed from your websiteCons: Everything from the shuttle (which takes an hour) to the car itself. To the lack of customer service I don’t know where to begin. Just stay away I wish I would have
6.0 GoodApr 1 2021
Pros: I had a 8:00 a.m. flight and the company shuttle did not start until 8:00 a.m.. The only alternative was to take an Uber to the airport. Suggest this be revealed before booking.Cons: The process fir picking up the car was slow. Also, the gas was a 7/8th of a tank, even though I was instructed to bring the car back full.
4.0 OkayMar 23 2021
Pros: The lady that helped us when we picked up the van was helpful and friendly.Cons: The location of the lot was not ideal. There was a shuttle to and from the airport during business hours, but we had to find our own transportation on our return flight in the morning. Our van was older 75,000+ miles, dingy, and smelly. When we returned it, we were charged a cleaning fee for sand and food in the vehicle. Yes there was sand from our week of stay and play in Hawaii, but again the van wasn’t that clean to start with. I’m wasn’t aware of food left in the vehicle. There were a couple of empty fountain drink cups and a couple unopened plastic bottles of water and Gatorade that we thought someone could use since we couldn’t take them through airport security. When I called to ask about the charges ($52) the guy I talked to said they were for cleaning, but then said I should be thankful they weren’t higher and was defensive and rude about it. I didn’t think there was an excessive amount of sand, but if that’s their policy I would have liked to have known beforehand. I’ve rented cars in Hawaii before and haven’t had a problem. Our friends rented from Hertz and had at least as much sand if not more in their vehicle and weren’t charged, and they are located right at the airport. So beware, their prices are good, but you get what you pay for, and it might end up costing you more.
4.0 OkayMar 20 2021
Cons: Newer cars. Better Renting experience, better selection
2.0 MediocreMar 18 2021
Cons: First Rental car was filthy. We were able to swap it out for a different car in the same class, thankfully. Never received email of rental agreement, called to confirm email address and still never received rental agreement. All 4 tires had low pressure, we had to fill at the gas station. There was one shuttle back to the airport, and many people waiting for a ride. We left plenty of time but the wait was so long, we cut it very close to our departure. Would never rent with Priceline or Economy or the k***k site again.