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One location in Aiea
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10,0 Wonderful
May 2021
Pros:
The service was great!Cons:
The price of rental cars since Covid is terrible-not sure if the companies are trying to make up for the money lost or additional cleaning has to be done but the cost is ridiculous.2,0 Poor
May 2021
Cons:
They were closed when we flew in-never got the car!2,0 Poor
Apr 2021
Pros:
The car was beat up, trashed, not cleaned, not covid friendly.Cons:
A car that was cleaned and had working doors.8,0 Very Good
Mar 2021
Pros:
YepCons:
Long lines at check in, waited till next day to get car10,0 Wonderful
Mar 2021
Pros:
Staff was great at both pickup and drop off!4,0 Mediocre
Mar 2021
Pros:
The drop off was very easy.Cons:
The car was very dirty at pick up. As if the vehicle is was not cleaned after the last guest. Very disappointing when paying for a vehicle of that type.One location in Aiea
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2,0 Poor
Aug 2018
Pros:
Convenient at airportCons:
The price went up 200$ after prepayment without extra insurance!10,0 Wonderful
Jul 2018
Pros:
First mini van they gave me didn’t have fold down seats. Went back to counter ang was given another vehicle no problem. Upon returning my van, I was asked which airlines I was taking. I responded that I was local going to walk back to my office about 3 blocks away. No problem, they offered me a ride to my office. Thank you Hertz. Aloha3,6 Poor
Jun 2018
Pros:
I liked that it’s right across the arrival gates.Cons:
That they charge you by the hour after a contracted time is up. It’s like renting a love motel except they screw you over. Trying to drop off the car at a poorly managed hnl terminal give yourself 15-30 extra minutes once you arrive at the airport to drop off.8,0 Very Good
Jun 2018
Pros:
Easy drop off. Got the car I reserved.Cons:
Pick up line was long. Not enough employees to help everyone in a timely manner.8,0 Very Good
Jun 2018
Pros:
Fairly cheap rentalCons:
I paid on line with my debt card and at the counter they wanted another credit card! I wanted to have it charged to my debt card.10,0 Wonderful
May 2018
Pros:
Really good curb service from George and Gail at check-in. They helped us to the tickrt counter. Above and beyound. Joe FisherOne location in Aiea
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2,0 Poor
Aug 2022
2,0 Poor
May 2022
8,0 Very Good
May 2022
2,0 Poor
May 2022
2,0 Poor
Apr 2021
Cons:
Budget have us a car with bad brakes. We paid extra for a nicer car but instead had a scary car that sounded like a rust bucket every time I tapped the brakes. Will never let this happen to me in again.6,0 Okay
Apr 2021
Cons:
The check in process. The agent seemed flustered and not really sure how to process some things.One location in Aiea
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6,0 Okay
Mar 2020
Pros:
The car was nice. It performed well. A customer service person, after some work on the phone, help me fix two of the issues.Cons:
The car was not completely clean, inside and out. But, the worst part, was that they rewarded me for spending more money - extending my rental - by almost doubling my daily rate. Also, they would not offer a weekly rate, even though I had the car for 8 days, because I initially started renting for only 4 days.8,8 Very Good
Feb 2020
Pros:
Helpful, recommended upgrades which we chose to do.Cons:
Pick-up wait was over 40 minutes, which happens but other company’s lines shifted faster or had less people. But grateful for the service, thank you!4,4 Mediocre
Jan 2020
Pros:
Easy drop offCons:
Really aggressive upsell attempts at pickup for better model, insurance, gas. Car was a worn out Kia Optima which felt like a big step down from the Camry pictured when I booked the car. I got the strong impression the agent gave us the worst car he had because we booked through Kayak and refused all the upsells9,2 Wonderful
Dec 2019
Pros:
Staff helpful in explaining billing, fuel cost options, insurance concerns2,0 Poor
Nov 2019
Pros:
Nothing10,0 Wonderful
Nov 2019
Pros:
very easyCons:
Not muchOne location in Aiea
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10,0 Wonderful
Mar 2021
Pros:
I loved the unlimited mileage, the customer service was phenomenal they came and picked me up from the airport at 7:10pm even though they close at 7pm. The whole process was quick and easy!3,2 Poor
Jun 2019
Pros:
Process was super easy!Cons:
the employees were VERY rude8,4 Very Good
Feb 2018
Pros:
Car was reasonably clean and in good condition. Some upholstery stains. Only when asked the shuttle driver explained "tips" in an understandable manner without putting pressure or guilt on us. Insurance was available in 3 price ranges. I bought it this time. Representative explained insurance coverage on an island costs more than on the mainland. Even with coverage from my car insurance company there could be uncovered costs. Check with your insurance provider and try to get it in writing. They took reasonable photos off the car sides and hood. The photos covered us, but just barely. I would rent again!...just a little more wisely! Happy Travels!Cons:
Car had smoke smell that cleared out the end of the week. Shuttle drivers hope for larger tips because they are only paid a base like restaurant staff. A little bit of pressure to buy insurance. I decided to buy this time. Almost had an accident twice while there, but got lucky. Accused of damaging the car. Damage was not clear in the photos when we picked up the car. We were assured that the photos got everything. DON'T TAKE ANYONE'S WORD FOR THE QUALITY OF THEIR PHOTOS. INSPECT THE CAR HIGH AND LOW YOURSELF!! We were lucky this time, but from now on I will inspect the car myself and ask for extra photos. I may even take some myself before I leave the lot.6,0 Okay
Jan 2018
Pros:
Almost made me go with a smart mini car even though I had prepaid for an economy size. Finally relented and let me take a Honda Fit.Cons:
The shuttle from the airport to the rental place only comes every 30-45 min. Had to call the company and ask where the shuttle was.3,2 Poor
Jan 2018
Pros:
That it was cheap.Cons:
Representatives took forever to assist me even though there was only one other customer there. They’re online system was glitching when I placed my reservations so I got 4 reservations for the same dates so I had to cancel 3. They charged me $108 cancellation fees for the 3 reservations I had to cancel. When I ask the representative when I returned the rental, she didn’t know why and later called me to let me to call customer service, who couldn’t do anything but told me to email the customer service email. Worst customer service ever.2,0 Poor
Dec 2017
Pros:
Nothing to likeCons:
We paid the price for a four door car which was supposed to be Hyundai elentra equivalent. It turned out to be a Smart two door. The waiting time for the pick up was more than an hour?? We really hope the company operators themselves try using Economy Rent A Car and experience how terrible it is as so many reviewers have mentioned.2 locations in Aiea
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8,0 Very Good
Mar 2021
Pros:
Loved the car. Easy pick up.6,0 Okay
Jan 2021
Pros:
Pickup counter staff was excellent and efficient.Cons:
Counter was closed when returning the car and we were never notified to return to a different location at any point. It made for a VERY frustrating experience.2,0 Poor
Dec 2020
Cons:
Covid scare mid rental. Unclear what/if covid policies are mid rental if I need to return car.10,0 Wonderful
Nov 2020
Pros:
EasyCons:
Nothing10,0 Wonderful
Nov 2020
Pros:
Spacious, eco fuel, runs smoothCons:
Everything was excellent8,0 Very Good
Sep 2020
Pros:
It was good.One location in Aiea
One location in Aiea
One location in Aiea
Most popular car type | Full-size |
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