West Florence Hotel

The location was not in a good area. The staff does not tell you that the pool listed as available as part of the hotel is not and that it is part of a restaurant next door. The staff was very rude to me and essentially told me that it's not their problem and go talk to the restaurant next door about it. You are not allowed to use the pool most nights as it is rented out for whole days and there's nothing the hotel will do for you. You are promised a voucher for a happy hour special that you never get and if you try to cancel the reservation as you recieved misinformation about the hotel and would like to go elsewhere they tell you no and to just deal with it. A great bait and switch hotel that booking.com does nothing to help with and you end up leaving feeling cheated and lied to. Do not go to this place there are much better options for the same price actually in Florence where people are actually trying to go to.