Pros: I liked that I was able to contract an insurance through the your web page, with Jefferson insurance company, and covered in Spain with ALLIANZ. and at a reasonable rate of $ 135 for 14 days of use
Cons: When I got to Santiago Budget informed me that with the insurance that I had, if I had an accident I would have to pay them for whatever damages and then I would have to be refunded my ALLIANZ. Obviously this was not an option, so I had to get the insurance that they provided which was far more expensive $ 415,85. I think this is very poor on behalf of budget, and the customer in your web page needs to be informed of this. We also filled the car in a gas station that was about 1 kilometer from the drop off before returning it, but was charged 21 euros for gas. Very strange.
Cons: "office location" and "one way" fee charges unexpected as I booked specifying clearly pickup and dropoff locations. Also, I was informed that CDW was 24 euros and total coverage 28 euros, so I took total. But later in the invoice I noticed that CDW was indeed 11 euros. That is, I was misinformed intentionally to sell me the more expensive option. Also, both, pickup (Pontevedra) and dropoff (Santiago) representatives were plain rude.
Not what we ordered
Pros: The guy at the counter was very friendly.
Cons: We needed a van. We paid (through the nose) for a van. We got a wagon, albeit a nice one, that was not big enough for what we needed. We were still charged for the van.