Red Lion Inn & Suites Boise Airport

OUR TOILET WOULD NOT FLUSH AND WE HAD NO HOT WATER IN OUR ROOM!

I like that the room was big and spacious and had really nice bed and pillows

OUR TOILET WOULDNT FLUSH AND WE HAD NO HOT WATER AT THE SINK OR TUB I IMMEDIATELY CALLED 15 MINUTES AFTER CHECKING IN TO NOTIFY THEM OF THIS AND WAS TOLD THEY WOULD SWITCH ME OUT IN THE MORNING? DIDN'T REALLY UNDERSTAND THAT AT ALL, CALLED AT 6:30 IN THE MORNING AND WAS TOLD THE ROOMS WE'RE NOT READY YET AND THEY COULDN'T SWITCH ME CALL BACK LATER, I CALLED BACK AT NOON AND WAS FINALLY SWITCHED TO ANOTHER ROOM! YOU KNOW HOW EMBARRASSING IT IS TO NOT BE ABLE TO FLUSH THE TOILET, YOU'RE THERE WITH YOUR WIFE OR GIRLFRIEND. WE HAD TO WALK TO THE TRUCK STOP JUST TO USE THE BATHROOM IN THE FREEZING COLD ‼️ THEN TO TOP THE CAKE I CALL AND I'LL EXPLAIN EVERYTHING TO THE MANAGER THE NEXT DAY CUZ SHE WASN'T IN AND SHE ABSOLUTELY MAKES IT LIKE IT WAS MY PROBLEM MY FAULT AND DOES NOTHING TOO MAKE IT RIGHT WITH ME! THEY HAVE COUNTLESS ROOMS THAT ARE BACON EVERY NIGHT AND SHE WOULD RATHER LET A ROOM SIT THERE EMPTY THEN TO GIVE ME A FREE NIGHT TO COMPENSATE ME FOR THE HORRIBLE INCONVENIENCE AND HORRIBLE NIGHT STAY THAT WE HAD . IT REALLY IT WOULDN'T BE A FREE NIGHT, WE PAID FOR A NIGHT AND WE HAD A HORRIBLE ONE. I BELIEVE IN TREATING A CUSTOMER RIGHT AND COMPENSATING PEOPLE WHEN YOU'RE IN THE WRONG AND THEY WERE IN THE WRONG. I'M CALLING CORPORATE OFFICE THIS MORNING!

Under renovation, next to truck stop

* Comfortable bed * Friendly staff * Convenient to freeway

* Unrenovated room old and dingy * Adjacent to truck stop * Fitness center has strong bleach smell * Bland breakfast

More things broken than working

Staff were very friendly and willing to assist us in any way possible. When the hair dryer in our room didn't work they found an empty room I could go into so I could dry my hair

Gym was closed for repairs along with washing machine and dryer on our floor, hair dryer in our room, juice machine for breakfast wasn't working, roof outside our window needed fixing, TV in room was at least 25 yrs old with a terrible picture. When I asked about the disarray of the hotel the staff said the hotel was in the process of being sold and Shilo wasn't putting any more money into it.

Worst hotel stay I've ever had

It was pretty cheap

Almost couldn't believe how terrible the staff was. Dirty, dirty hotel. Stains on the carpets, bed & walls. Don't take your shoes off. Bring your own bedding. Couldn't pay me to sleep here again.