Hallmark Hotel Birmingham Strathallan

Made to feel welcome.

The twin room was a little small.

I liked the room I was moved to it was roomy, clean no signs of damp great views of Hagley Road and town. The gentleman that came to help me.eith the heater hedblost both parents within a year I can't remember his name but he was more than helpful. Even offered to get me another heater after I moved room

I got to the hotel early and was told I couldn't check in before three at around 2pm I went to the restroom where the receptionist said he'd be with me shortly, and I never seen him again and there was a handover so I waited in the lobby with not one member of staff who asked if I was ok.The first room that was allocated think it was 438 the view was of a concrete wall. The room was freezing, I went to reception band was met by 'zaq' I think her name was her attitude less than friendly, who advised me that there was a heater and to call if I couldn't get it working. I called after 10/15 because I couldn't get it working, when it was put on by staff I noticed there was mould in the fan and as I've already got respitory issues and the fact I had extremely cold fingers and toes it upset me to the point of tears and if it wasn't convenient for the funeral I was attending if have booked somewhere else.

Cheap and cheerful, did what I needed it to do and very comfy bed!

Room was very small, and a bit tired. Could have been cleaner.