Hampton Inn Biloxi

Liked the bed and location

The staff upon arrival was very unprofessional. I called the night before my arrival to confirm the room I booked, and I thought I had booked a non smoking room. The receptionists confirmed this on the phone with me. However, upon arrival was told I had a smoking room. I explained that I spoke with someone the night before and was told it was nonsmoking . The receptionists said that she was there the night before my arrival and she did not speak to me yet she was the only one answering the phone. I checked the details of my booking and determined that I had misread the room discription and that "smoke free high speed" didn't mean non-smoking but meant smoking with free high speed internet so I made the error ,but it still doesn't justify the receptionists lying to my face about speaking to me the night before. Also we filled the tub and the water was yellow not sure if it cause by a cleaning agent or what, but in any case we opted for a shower instead. This was disappointing since the tub was a big factor in booking this room. Also the room smelled like an ashtray so we purchased some air freshiner because we didn't have time to look for another room