Chateau De Sully

The chateau itself is an attractive building in nice grounds but adjacent to a busy road. Several rooms are in a separate annex a short walk away from the main building. The breakfast was reasonable but there was no fresh coffee, only a machine which did not produce a very pleasant café au lait.

Our first room, no. 8, was very disappointing and also dangerous. It was a pokey attic room with a large sloping roof either side of a small dormer window, which made getting into bed on one side difficult without banging a head. The fridge did not work, a power point did not work and there were no lights in what was a dark room except for the bedside lights, making it very difficult to access the wardrobe or safe without using a torch. The double bed was actually two singles pushed together, had no headboard and was uncomfortable. But worst of all was the bathroom. The sloping roof had an additional beam attached to it, also painted white, which made it easy to bang a head. The small shower tray had no door or curtain resulting in large volumes of water ending up on the floor, making it very slippery due to the smooth tiles. Despite making a complaint, and receiving extra towels to mop up the water, the man on reception failed to clean up the bathroom as he had promised to do whilst we were having dinner. The curtain fittings were also broken. Having made a further complaint the following morning we were offered a different room for our second night, which was better in all respects except for a cracked wash basin. It had a bath and a hand shower which avoided any risk of further flooding. On checking out we asked for a reduction for the first room on account of our experience with it and the hassle of having to pack up our bags to move to another room. The patron / manager refused our request stating that most rooms had showers without doors or curtains and that there was limited headroom in other rooms too - hardly an invitation to stay again! Given the so called quality rating of this hotel the attitude of the manager / patron and his staff was extremely disappointing. Whilst some rooms, such as the second room we occupied, are clearly acceptable my wife and I considered that room no. 8 should not be offered to guests.