Kempinski Hotel Grand Arena

Pirin Street 96, Bansko 2770, Bulgaria
+359 7498 8888

Cheapest
rate per night

9,4

Excellent
based on 1 977 reviews
Kempinski Hotel Grand Arena - Bansko, Bulgaria
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
TripAdvisor R1 318
AMOMA.com R1 597
KAYAK R1 930
TripAdvisor
AMOMA.com
KAYAK

Good to know

Distance to city centre 1,6 km
Location rating 9,1
Nearest airport Sofia
Distance to airport 96,7 km

Rooms

Check-in
Check-out

Executive rooms

R2 759+

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Bed type
Provider
Nightly base price
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Unknown
R2 759 per night
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Unknown
R2 783 per night
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Unknown
R3 460 per night
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Unknown
R6 073 per night

Double rooms

R2 087+

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Bed type
Provider
Nightly base price
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Unknown
R2 087 per night
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Unknown
R2 087 per night

Deluxe rooms

R1 318+

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Bed type
Provider
Nightly base price
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Unknown
R1 318 per night
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Unknown
R1 597 per night
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Unknown
R1 930 per night
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Unknown
R2 217 per night
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Unknown
R2 263 per night
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Unknown
R2 752 per night

Reviews

Pros

Traveller rating

221
28
6
0
0

Time of year

Traveller type

Show reviews that mention

+
bansko in 27 reviews
best hotel in 103 reviews
excellent breakfast in 105 reviews
great location in 92 reviews
great spa in 119 reviews
heated outdoor in 14 reviews
hotel food in 107 reviews
indoor pool and the heated in 35 reviews
location is the best in 71 reviews
mountain view in 43 reviews
new years in 3 reviews
polite staff in 113 reviews
room service in 45 reviews
ski lift in 39 reviews
ski pass in 9 reviews
spacious rooms in 8 reviews
teppanyaki restaurant in 4 reviews
  • Excellent
    Sep 2019
    10,0

    This is by far our best experience in Bulgaria, especially when it comes to service. The spa is simply the best - up to par! As to the food in their Italian restaurant, this is some divine stuff! Everything, from welcoming us to the check out, was perfect - easily, the best 5* hotel we have been at! Worth every penny! Highly recommended, we will be coming back soon!

    Nothing!! Absolutely amazing place!

  • Excellent
    Sep 2019
    10,0

    If I could give all the lovely staff 11, I would :) Kempinski is the best hotel hotel in Bulgaria. They anticipate their clients needs and desires better than the clients could themselves :) Love you guys, you are the best!

  • Excellent
    Sep 2019
    10,0

    Choice of breakfast

    Not buffet breakfast was not hot

  • Excellent
    Sep 2019
    10,0

    Everything!

  • Good
    Aug 2019
    6,7

    - very comfortable beds - rooms are quiet, spacious and well maintained - everyone from the staff was very polite

    Unfortunately I have a lot of things to criticize - wouldn't mind these if I was in a budget hotel. I had much better experience in many hotels around Europe in the same price range: - they charged me a few EUR / day to get my car parked in an open-air public parking which is hundreds of meters away from the hotel. Guys you're not in London, this is Bansko in the mountains, so ridiculous! - I sent a few questions a few days before my reservation via the booking assistant - no response yet - requested a reservation in the piano bar a week before arrival - was told they don't take reservations. Came in, barely managed to get seated, they received me by asking me if I had a reservation - saw several reserved tables. - made a reservation for dinner, selected a table; came back a few hours later (I was sharp on time) and found out it had been given to someone else by mistake - got a nice apology though - they seriously lack enough umbrellas at the three pools - half of the seats are not shadowed at all - overall, service across all facilities was quite slow and not attentive

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About

Overview

The Kempinski Hotel Grand Arena is the only ski-in and ski-out hotel located in Bansko, Bulgaria. It is found in the middle of a mountain resort right across from the Gondola lift station. This luxury five-star hotel boasts 157 Alpine-style rooms with 25 suites, including the prestigious Presidential Suite. This air-conditioned, non-smoking establishment is a short distance from the cultural district of the city and 61 miles from Sofia Airport.

Every room and suite at the hotel include a bathtub and shower in a private bathroom. Guests have a choice of pillows and access to complimentary high-speed wireless Internet. Coffee and tea facilities are provided along with a safe, balcony with a view, a working desk, and flat-screen television. Suites offer a large living area and a dining corner with extra amenities for guests to feel at home. The Presidential Suite comes with a laptop safe, special dining room, bidet, jacuzzi, and other premium amenities.

Guests can easily enjoy dining at the hotel’s various restaurants. The Gallery Restaurant serves buffet breakfast and dinner. Come Prima Restaurant offers Mediterranean fare and a delicious dessert menu. Sushi Bar & Teppanyaki Grill offers authentic Japanese cuisine made by Asian chefs in a smart, casual environment.

Treatments are available at Kempinski Spa, including Thai massages, beauty procedures, and seasonal treatments. The spa includes two outdoor pools, an indoor pool, jacuzzis, a fitness center, herbal sauna, experience showers, infrared cabin, detox area, and more. The fitness center is open 24/7 and offers high-tech treadmills, cardio equipment, and weight lifting equipment.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

9,4 Excellent

based on 1 977 reviews

9,5

Wellness

9,4

Breakfast

5,7

Value

3,3

WiFi

Things to know

  • Friendly service
  • Great view
  • Nice building
  • Professional service

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Complimentary breakfast
Fitness centre
Free Wi-Fi
Pets allowed on request. Charges may apply.
Disabled access
ATM on-site
Babysitting or child care
Business centre
Car hire
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Bicycle hire
Spa
Indoor pool
Outdoor pool
Skiing
No smoking
Restaurant
Bar/Lounge
Beauty salon
Express check out
Air-conditioned
24-hour front desk
Safe
Sauna
Airport Shuttle (Surcharge)
Pool table
Storage available
Terrace/Patio
EV charging station
Lift
Hiking
Massage
Library
Laundry facilities
Child pool
Hairdryer
Parking (surcharge)
Ski-in/Ski-out
Steam room
Wedding services
Outdoor tennis
Grill
Hot tub
Cable or satellite TV
Playground

Photos

Kempinski Hotel Grand Arena - Bansko - Building All photos (35)
Kempinski Hotel Grand Arena - Bansko - Banquet hall Banquets (1)
Kempinski Hotel Grand Arena - Bansko - Bar Bar (2)
Kempinski Hotel Grand Arena - Bansko - Bathroom Bathroom (1)
Kempinski Hotel Grand Arena - Bansko - Bedroom Bedroom (2)

Location

Most popular landmarks

  • Bansko Ski Resort 144 m
  • Dobrinishte Ski Resort 7,4 km
  • Chapel of the Holy Virgin 17,9 km

Getting around

Sofia 96,7 km
Plovdiv 116,6 km

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