Good to know
|Distance to city centre||1,6 km|
|Distance to airport||96,7 km|
|"Amazing location and friendly staff!."||(in 86 reviews)|
|"Great hotel, real 5 stars."||(in 79 reviews)|
|"Lovely restaurants and perfect location."||(in 73 reviews)|
Time of year
Show reviews that mention
|bansko||in 27 reviews|
|best hotel||in 103 reviews|
|excellent breakfast||in 105 reviews|
|great location||in 92 reviews|
|great spa||in 119 reviews|
|heated outdoor||in 14 reviews|
|hotel food||in 107 reviews|
|indoor pool and the heated||in 35 reviews|
|location is the best||in 71 reviews|
|mountain view||in 43 reviews|
|new years||in 3 reviews|
|polite staff||in 113 reviews|
|room service||in 45 reviews|
|ski lift||in 39 reviews|
|ski pass||in 9 reviews|
|spacious rooms||in 8 reviews|
|teppanyaki restaurant||in 4 reviews|
This is by far our best experience in Bulgaria, especially when it comes to service. The spa is simply the best - up to par! As to the food in their Italian restaurant, this is some divine stuff! Everything, from welcoming us to the check out, was perfect - easily, the best 5* hotel we have been at! Worth every penny! Highly recommended, we will be coming back soon!
Nothing!! Absolutely amazing place!
If I could give all the lovely staff 11, I would :) Kempinski is the best hotel hotel in Bulgaria. They anticipate their clients needs and desires better than the clients could themselves :) Love you guys, you are the best!
Choice of breakfast
Not buffet breakfast was not hot
- very comfortable beds - rooms are quiet, spacious and well maintained - everyone from the staff was very polite
Unfortunately I have a lot of things to criticize - wouldn't mind these if I was in a budget hotel. I had much better experience in many hotels around Europe in the same price range: - they charged me a few EUR / day to get my car parked in an open-air public parking which is hundreds of meters away from the hotel. Guys you're not in London, this is Bansko in the mountains, so ridiculous! - I sent a few questions a few days before my reservation via the booking assistant - no response yet - requested a reservation in the piano bar a week before arrival - was told they don't take reservations. Came in, barely managed to get seated, they received me by asking me if I had a reservation - saw several reserved tables. - made a reservation for dinner, selected a table; came back a few hours later (I was sharp on time) and found out it had been given to someone else by mistake - got a nice apology though - they seriously lack enough umbrellas at the three pools - half of the seats are not shadowed at all - overall, service across all facilities was quite slow and not attentive
The Kempinski Hotel Grand Arena is the only ski-in and ski-out hotel located in Bansko, Bulgaria. It is found in the middle of a mountain resort right across from the Gondola lift station. This luxury five-star hotel boasts 157 Alpine-style rooms with 25 suites, including the prestigious Presidential Suite. This air-conditioned, non-smoking establishment is a short distance from the cultural district of the city and 61 miles from Sofia Airport.
Every room and suite at the hotel include a bathtub and shower in a private bathroom. Guests have a choice of pillows and access to complimentary high-speed wireless Internet. Coffee and tea facilities are provided along with a safe, balcony with a view, a working desk, and flat-screen television. Suites offer a large living area and a dining corner with extra amenities for guests to feel at home. The Presidential Suite comes with a laptop safe, special dining room, bidet, jacuzzi, and other premium amenities.
Guests can easily enjoy dining at the hotel’s various restaurants. The Gallery Restaurant serves buffet breakfast and dinner. Come Prima Restaurant offers Mediterranean fare and a delicious dessert menu. Sushi Bar & Teppanyaki Grill offers authentic Japanese cuisine made by Asian chefs in a smart, casual environment.
Treatments are available at Kempinski Spa, including Thai massages, beauty procedures, and seasonal treatments. The spa includes two outdoor pools, an indoor pool, jacuzzis, a fitness center, herbal sauna, experience showers, infrared cabin, detox area, and more. The fitness center is open 24/7 and offers high-tech treadmills, cardio equipment, and weight lifting equipment.
based on 1 977 reviews
Things to know
- Friendly service
- Great view
- Nice building
- Professional service
Policies vary by room type and provider.
Reviews about Kempinski Hotel Grand Arena
Most popular landmarks
- Bansko Ski Resort 144 m
- Dobrinishte Ski Resort 7,4 km
- Chapel of the Holy Virgin 17,9 km