Good to know
|Distance to city centre||1,6 km|
|Distance to airport||96,7 km|
|"Amazing location and friendly staff!."||(in 86 reviews)|
|"Great hotel, real 5 stars."||(in 79 reviews)|
|"Lovely restaurants and perfect location."||(in 73 reviews)|
Time of year
Show reviews that mention
|bansko||in 27 reviews|
|best hotel||in 103 reviews|
|excellent breakfast||in 105 reviews|
|great location||in 92 reviews|
|great spa||in 119 reviews|
|heated outdoor||in 14 reviews|
|hotel food||in 107 reviews|
|indoor pool and the heated||in 35 reviews|
|location is the best||in 71 reviews|
|mountain view||in 43 reviews|
|new years||in 3 reviews|
|polite staff||in 113 reviews|
|room service||in 45 reviews|
|ski lift||in 39 reviews|
|ski pass||in 9 reviews|
|spacious rooms||in 8 reviews|
|teppanyaki restaurant||in 4 reviews|
Great, probably the best, location, right at the base of the slope, next to main ski cabin. Nice architecture, fitting the mountains ambient, with wood everywhere, fireplaces and a very nice SPA offering also outdoor jacuzzi. People were really nice and helpful, all speaking EN and some maybe other languages too. Food was very good as well with a pretty rich breakfast as well as good variety for the evenings (both the self-serve restaurant and the few à la carte available ones). Also, the ski facilities are just great and everything is simply available to the clients. Last but not least, I could see the management present every day, including the GM, greeting people and helping when needed. Being “on the floor” I know for a fact it helps a lot, in every aspects
Except the SPA area which is lovely, the hotel seems pretty worn out and while I understand the complexity rebuilding / refurbishing the rooms + other areas that maybe requires (partial) closing the activity, I think the things like mattresses, pillows and so on, can be already addressed. Briefly, those don’t really match Kempinski name level. I’m sure / I hope it’s planned somewhere in the near future.
Best location, high quality service, professional and helpful staff.
Good location, it cannot be closer to the gondola that takes you up the mountain, overall great service.
The coffee in breakfast has room for improvment and the room was too hot although we regulated the thermostat to 21 degrees we still had to sleep naked
Filling like at home
The Kempinski Hotel Grand Arena is the only ski-in and ski-out hotel located in Bansko, Bulgaria. It is found in the middle of a mountain resort right across from the Gondola lift station. This luxury five-star hotel boasts 157 Alpine-style rooms with 25 suites, including the prestigious Presidential Suite. This air-conditioned, non-smoking establishment is a short distance from the cultural district of the city and 61 miles from Sofia Airport.
Every room and suite at the hotel include a bathtub and shower in a private bathroom. Guests have a choice of pillows and access to complimentary high-speed wireless Internet. Coffee and tea facilities are provided along with a safe, balcony with a view, a working desk, and flat-screen television. Suites offer a large living area and a dining corner with extra amenities for guests to feel at home. The Presidential Suite comes with a laptop safe, special dining room, bidet, jacuzzi, and other premium amenities.
Guests can easily enjoy dining at the hotel’s various restaurants. The Gallery Restaurant serves buffet breakfast and dinner. Come Prima Restaurant offers Mediterranean fare and a delicious dessert menu. Sushi Bar & Teppanyaki Grill offers authentic Japanese cuisine made by Asian chefs in a smart, casual environment.
Treatments are available at Kempinski Spa, including Thai massages, beauty procedures, and seasonal treatments. The spa includes two outdoor pools, an indoor pool, jacuzzis, a fitness center, herbal sauna, experience showers, infrared cabin, detox area, and more. The fitness center is open 24/7 and offers high-tech treadmills, cardio equipment, and weight lifting equipment.
based on 2 127 reviews
Things to know
- Great view
- Friendly service
- Nice building
- Professional service
Policies vary by room type and provider.
FAQs when booking at Kempinski Hotel Grand Arena
Where is Kempinski Hotel Grand Arena located?
Kempinski Hotel Grand Arena is located at Pirin Street 96, 1,6 km from the centre of Bansko. Bansko Ski Resort is the closest landmark to Kempinski Hotel Grand Arena.
When is check-in time and check-out time at Kempinski Hotel Grand Arena?
Check-in time is 15:00 and check-out time is 12:00 at Kempinski Hotel Grand Arena.
Does Kempinski Hotel Grand Arena offer free Wi-Fi?
Yes, Kempinski Hotel Grand Arena offers free Wi-Fi.
Does Kempinski Hotel Grand Arena offer free parking?
No, Kempinski Hotel Grand Arena does not offer free parking.
Does Kempinski Hotel Grand Arena offer free airport shuttle service?
No, Kempinski Hotel Grand Arena does not offer free airport shuttle service.
How far is Kempinski Hotel Grand Arena from the airport?
Kempinski Hotel Grand Arena is 96,7 km from Sofia. Kempinski Hotel Grand Arena is 116,6 km from Plovdiv.
Can you bring pets to Kempinski Hotel Grand Arena?
Yes, Kempinski Hotel Grand Arena is a pet-friendly hotel.
Does Kempinski Hotel Grand Arena have a pool?
Yes, Kempinski Hotel Grand Arena has a pool on-site.
Most popular landmarks
- Bansko Ski Resort 144 m
- Dobrinishte Ski Resort 7,4 km
- Kutelo 8,6 km
- Vihren 9,3 km
- Gazey 10,9 km
- Polezhan 12,2 km