Kempinski Hotel Grand Arena
Pirin Street 96, Bansko 2770, Bulgaria
+359 7498 8888
Cheapest
rate per night
9,4
Excellent
based on 1 977 reviews
Compare vs KAYAK
Good to know
| Distance to city centre | 1,6 km |
|---|---|
| Location rating | 9,1 |
| Nearest airport | Sofia |
| Distance to airport | 96,7 km |
Rooms
Executive rooms
R2 759+
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Bed type
Provider
Nightly base price
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Unknown
R2 759
per night
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Unknown
R2 783
per night
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Unknown
R3 460
per night
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Unknown
R6 073
per night
Double rooms
R2 087+
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Bed type
Provider
Nightly base price
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Unknown
R2 087
per night
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Unknown
R2 087
per night
Deluxe rooms
R1 318+
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Bed type
Provider
Nightly base price
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Unknown
R1 318
per night
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Unknown
R1 597
per night
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Unknown
R1 930
per night
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Unknown
R2 217
per night
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Unknown
R2 263
per night
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Unknown
R2 752
per night
Reviews
Pros
| "Amazing location and friendly staff!." | (in 86 reviews) |
|---|---|
| "Great hotel, real 5 stars." | (in 79 reviews) |
| "Lovely restaurants and perfect location." | (in 73 reviews) |
Traveller rating
221
28
6
0
0
Time of year
Traveller type
Show reviews that mention
+
| bansko | in 27 reviews |
|---|---|
| best hotel | in 103 reviews |
| excellent breakfast | in 105 reviews |
| great location | in 92 reviews |
| great spa | in 119 reviews |
| heated outdoor | in 14 reviews |
| hotel food | in 107 reviews |
| indoor pool and the heated | in 35 reviews |
| location is the best | in 71 reviews |
| mountain view | in 43 reviews |
| new years | in 3 reviews |
| polite staff | in 113 reviews |
| room service | in 45 reviews |
| ski lift | in 39 reviews |
| ski pass | in 9 reviews |
| spacious rooms | in 8 reviews |
| teppanyaki restaurant | in 4 reviews |
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ExcellentSep 201910,0
This is by far our best experience in Bulgaria, especially when it comes to service. The spa is simply the best - up to par! As to the food in their Italian restaurant, this is some divine stuff! Everything, from welcoming us to the check out, was perfect - easily, the best 5* hotel we have been at! Worth every penny! Highly recommended, we will be coming back soon!
Nothing!! Absolutely amazing place!
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ExcellentSep 201910,0
If I could give all the lovely staff 11, I would :) Kempinski is the best hotel hotel in Bulgaria. They anticipate their clients needs and desires better than the clients could themselves :) Love you guys, you are the best!
-
ExcellentSep 201910,0
Choice of breakfast
Not buffet breakfast was not hot
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ExcellentSep 201910,0
Everything!
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GoodAug 20196,7
- very comfortable beds - rooms are quiet, spacious and well maintained - everyone from the staff was very polite
Unfortunately I have a lot of things to criticize - wouldn't mind these if I was in a budget hotel. I had much better experience in many hotels around Europe in the same price range: - they charged me a few EUR / day to get my car parked in an open-air public parking which is hundreds of meters away from the hotel. Guys you're not in London, this is Bansko in the mountains, so ridiculous! - I sent a few questions a few days before my reservation via the booking assistant - no response yet - requested a reservation in the piano bar a week before arrival - was told they don't take reservations. Came in, barely managed to get seated, they received me by asking me if I had a reservation - saw several reserved tables. - made a reservation for dinner, selected a table; came back a few hours later (I was sharp on time) and found out it had been given to someone else by mistake - got a nice apology though - they seriously lack enough umbrellas at the three pools - half of the seats are not shadowed at all - overall, service across all facilities was quite slow and not attentive
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About
Overview
The Kempinski Hotel Grand Arena is the only ski-in and ski-out hotel located in Bansko, Bulgaria. It is found in the middle of a mountain resort right across from the Gondola lift station. This luxury five-star hotel boasts 157 Alpine-style rooms with 25 suites, including the prestigious Presidential Suite. This air-conditioned, non-smoking establishment is a short distance from the cultural district of the city and 61 miles from Sofia Airport.
Every room and suite at the hotel include a bathtub and shower in a private bathroom. Guests have a choice of pillows and access to complimentary high-speed wireless Internet. Coffee and tea facilities are provided along with a safe, balcony with a view, a working desk, and flat-screen television. Suites offer a large living area and a dining corner with extra amenities for guests to feel at home. The Presidential Suite comes with a laptop safe, special dining room, bidet, jacuzzi, and other premium amenities.
Guests can easily enjoy dining at the hotel’s various restaurants. The Gallery Restaurant serves buffet breakfast and dinner. Come Prima Restaurant offers Mediterranean fare and a delicious dessert menu. Sushi Bar & Teppanyaki Grill offers authentic Japanese cuisine made by Asian chefs in a smart, casual environment.
Treatments are available at Kempinski Spa, including Thai massages, beauty procedures, and seasonal treatments. The spa includes two outdoor pools, an indoor pool, jacuzzis, a fitness center, herbal sauna, experience showers, infrared cabin, detox area, and more. The fitness center is open 24/7 and offers high-tech treadmills, cardio equipment, and weight lifting equipment.
Features
9,4 Excellent
based on 1 977 reviews
9,5
Wellness
9,4
Breakfast
5,7
Value
3,3
WiFi
Things to know
- Friendly service
- Great view
- Nice building
- Professional service
Check in |
15:00 |
Check out |
12:00 |
Cancellation/pre-payment
Policies vary by room type and provider.
Amenities
Complimentary breakfast
Fitness centre
Free Wi-Fi
Pets allowed on request. Charges may apply.
Disabled access
ATM on-site
Babysitting or child care
Business centre
Car hire
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Bicycle hire
Spa
Indoor pool
Outdoor pool
Skiing
No smoking
Restaurant
Bar/Lounge
Beauty salon
Express check out
Air-conditioned
24-hour front desk
Safe
Sauna
Airport Shuttle (Surcharge)
Pool table
Storage available
Terrace/Patio
EV charging station
Lift
Hiking
Massage
Library
Laundry facilities
Child pool
Hairdryer
Parking (surcharge)
Ski-in/Ski-out
Steam room
Wedding services
Outdoor tennis
Grill
Hot tub
Cable or satellite TV
Playground
Photos
All photos (35)
Banquets (1)
Bar (2)
Bathroom (1)
Bedroom (2)
All photos
01 of 35
Reviews about Kempinski Hotel Grand Arena
“If I could give all the lovely staff 11, I would :) Kempinski is the best hotel hotel in Bulgaria. They anticipate their clients needs and desires better than the clients could themselves :) Love you guys, you are the best!”
“This is by far our best experience in Bulgaria, especially when it comes to service. The spa is simply the best - up to par! As to the food in their Italian restaurant, this is some divine stuff! Everything, from welcoming us to the check out, was perfect - easily, the best 5* hotel we have been at! Worth every penny! Highly recommended, we will be coming back soon!”
“Choice of breakfast”
“Everything!”
“- very comfortable beds - rooms are quiet, spacious and well maintained - everyone from the staff was very polite”
Location
Most popular landmarks
- Bansko Ski Resort 144 m
- Dobrinishte Ski Resort 7,4 km
- Chapel of the Holy Virgin 17,9 km
Getting around
| Sofia | 96,7 km |
|---|---|
| Plovdiv | 116,6 km |
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