Aspira Grand Regency Sukhumvit 22

Upon arrival the front desk were helpful.

The hotel had seriously electrical and mould problems. On the first night we aired the room out to get rid of the strong mould smell. When we entered the room on the second night around 9pm it blow a fuse and all the lights in the room went off. We went down to the reception desk and it took them around an hour and a half to fix the problem. We had to just sit outside the room and wait for different members of the staff try and fix the problem. This was resolved around 10.30pm. We got changed and got into bed. Around 11pm we received a phone call on the hotel phone from reception telling us the room was not safe and we would need to be moved immediately and we should pack. We told them we would need 15 minutes to change and pack. At around 11.30 they turned up to our room and moved us to a room 3 doors down. The electrics were better in this room. However the room was not clean to move guests to (hair everywhere!) I had noticed during the lights going out my iPhone charged had blown and the wire, plug and adaptor had all stopped working. I went down to reception to ask if they had another one I could borrow for the night and they did supply me with one after a further 15 minutes. The next day I came to reception to explain about my charger and our frustration about being put in an unsafe room. They called the manager who appeared after 45 minutes. She provided me with a different charger however couldn’t provide me with a new adaptor. I told her I was unhappy as I have a further 2 weeks on this trip. We asked some form of compensation for our circumstances she said we could stay in a room for free tonight. We explained that is of no use because we are leaving to travel to Malaysia. She became extremely rude and told us it’s that or nothing. And booking.com are the people that need to compensate us! Overall would not recommend!

I can’t stop toilet water. And then both tab water leak outside area.

Nothing good

It was an awful place! Will never suggest anyone to go there. There were the cockroach on refrigerator which was so dirty. Whole room and toilet was so dirty and the walls black. The staffs was so rude and didn’t wanted to do anything to solve the problem. Breakfast was very poor and again everywhere was so dirty there.