Traveller reviews
Overall rating
5,6
Okay
Based on 47 reviews
Boarding
5,4
Comfort
5,9
Crew
7,2
Entertainment
3,1
Food
5,6
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Travellers
16+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-15
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Cabin bag
0 cabin bags selected
Checked bag
0 checked bags selected
Baggage per passenger
Azores Airlines information
| IATA code | S4 |
|---|---|
| Routes | 58 |
| Top route | Ponta Delgada Nordela to Lisbon Humberto Delgado |
| Airports served | 18 |
| Top airport | Ponta Delgada Nordela |
Azores Airlines traveller reviews
Pros
"Clean plane and friendly crew."
(in 7 reviews)
"The crew was great."
(in 58 reviews)
"The wine was very good."
(in 8 reviews)
Cons
"The food was pretty bland."
(in 29 reviews)
""Nothing special, staff was ok""
(in 2 reviews)
"The flight took off 2 hours late."
(in 6 reviews)
Recent reviews
Traveller rating
4
2
0
2
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6,0
Every meal/snack included something with ham/pork - even the cookies had "swine fat" (which we only knew because we thoroughly checked the ingredients). There were no vegetarian options, and we had not been given the option of pre-selecting a meal when purchasing our tickets or checking in. That made for a VERY long flight. We were fortunate that we had brought our own snacks as back-up.
Reviewed Jun 2023review from
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10,0
Waited in line for hours just to get a boarding pass which would not print at the kiosk or load on my iPhone. Waiting again for about 45 minutes to get through passport control. Poorly managed airport. The flight and crew were great and the flight was very comfortable.
Reviewed Mar 2023review from
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8,0
I booked and paid for my original flight with E-Dreams. Also made seat selections. Got an email a few days later saying my return flight had be cancelled?? Called E-Dreams and they said it was the airline that cancelled (Sato)? Told to rebook the return flight myself? Cost was double the original flight and was booking me on the same flight as I originally booked?? Called back, the agent agreed to cancel my flight to the Azores and AGREED to a full REFUND. The agent advised me to re-book the flight on my own. Did so and ended up with the EXACT same flights as originally booked?? Have only received a PARTIAL REFUND. Still out approximately $300 dollars?? Is this a SCAM. How do I get the remaining REFUND?? Regards, Brett Parry
Reviewed Feb 2023review from
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8,0
Crew was pleasant! Departed 50 mins late
Reviewed Sep 2022review from
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10,0
I wasn't able to log into the onboard wifi entertainment, but I fell asleep on the flight anyway.
Reviewed Jul 2022review from
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6,0
Great crew. Food - meeeehhhh and the seats curve forward?
Reviewed Feb 2022review from
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8,4
Pros: Crew was good. Seat was uncomfortable
Cons: Cushen worn out flatReviewed Jan 2020review from
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3,6
Cons: Paid for business and Seats did not recline, not was there any entertainment provided from a flight from Lisbon Portugal to Boston. This was not a business international flight although it was sold and advertised as one. Awful.
Reviewed Jan 2020review from
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4,0
Cons: I paid for business and there were no TVs or any entertainments from Portugal to Boston on Airbus 321. The seats barely reclined so basically I was charged for business and got a premium economy seat. They do not have a business section, never flying with them again.
Reviewed Jan 2020review from
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5,2
Pros: Cheap aitfare
Cons: On time takeoff Better food Television screens to watch movies Better selection of moviesReviewed Oct 2019review from
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7,0
Pros: Friendly, professional crew, free meal and drinks onboard.
Cons: The check in email I received suggested I download an app to access in flight entertainment. When I followed the link it stated that the app was not available for my location (at the time Sao Miguel). When I tried to use the SATA onboard app I’d previously downloaded it wouldn’t work. I don’t mind not having entertainment provided by the airline as I have access to downloads from a streaming service but it is frustrating to be told a service is available and then have it not work. Mobile boarding passes would be convenient.Reviewed Oct 2019review from
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6,3
Pros: Professional, friendly crew. Good food.
Cons: No in flight entertainment - SATA app, WiFi did not work.Reviewed Oct 2019review from
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7,2
Pros: Crew did the best they could
Cons: We flew near hurricane Lorenzo and the flight was the bumpiest I’ve ever hadReviewed Oct 2019review from
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7,3
Pros: Food, and comfort
Cons: Boarding process was a zoo...Reviewed Sep 2019review from
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9,2
Pros: Flight left Boston on time and arrived in Ponta Delgada 15 minutes early. Very clean and well maintained Airbus 321
Reviewed Sep 2019review from
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5,6
Pros: Clean plane and friendly crew. Excellent landing.
Cons: No entertainment system. SATA internet did not workReviewed Aug 2019review from
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6,0
Pros: No complaints about the crew
Cons: The in air entertainment didn’t work and the flight was 2 hours delayed.Reviewed Aug 2019review from
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4,3
Cons: Less delays
Reviewed Aug 2019review from
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8,8
Pros: I sat in an exit row, so I had lots of leg room
Cons: They announced we should pick up our luggage and go through customs, before catching our connecting flight to Teceira. This was not so and we almost missed out next flight, very disconcerting.Reviewed Aug 2019review from
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8,4
Pros: The leg room was awesome, for a 6 foot tall person! I really liked the meal and the wine served was actually quite good, with generous servings! Crew was so friendly and accommadating, really nice people! I was very comfy, even with the trubulance
Cons: Honestly, I am sure everyone is going to comment on the brakes at landing, but it makes an amusing story.Reviewed Aug 2019review from
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5,6
Pros: The crew was running into people with their carts-i saw it 3 times.
Cons: The food was bad. The area before boarding was small, and once inside, there was no access to food or restroom. We walked far to board. From theReviewed Aug 2019review from
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2,6
Cons: Flight was delayed 2 hours and they never updated us while we were waiting or told us why. They changed planes and seat assignments without notice so the seats we selected we disregarded and we were not sitting next to each other. No entertainment and food was worst I’ve had on a plane.
Reviewed Jul 2019review from
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5,0
Pros: Newer, clean interior. Seats had power plugs and the SATA Onboard entertainment app provided free movies, tv and music.
Cons: One of the male flight attendants was happy and engaging while the other was not friendly; and two of the female flight attendants were ok, while the younger two were unquestionably unfriendly.Reviewed Jun 2019review from
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7,0
Cons: Took off late missed my connecting flight and they lost my luggage and claim process is taking for ever
Reviewed Jun 2019review from
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7,3
Pros: The crew was great. Service was good.
Cons: Seat comfort and entertainment options.Reviewed Jun 2019review from
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6,0
Pros: Very nice crew. Appreciate the meal and service good flight
Cons: Made us ship our carry on bags which we didn’t appreciate ! Even boarding early ! Did not being packed in busses then made to wait both at terminal and plane for long periods !Reviewed May 2019review from
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0,0
Pros: Scam
Cons: Do not exit anymoreReviewed Apr 2019review from
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2,0
Pros: Nothing
Cons: Was delayed 4 hoursReviewed Apr 2019review from
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2,0
Pros: The flight was changed from 9:20pm to 4am. Then they bumped me to the next day because they oversold the flight. So I missed 1 1/2 days of my retreat.
Cons: Everything!Reviewed Apr 2019review from
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5,3
Cons: There were no screens and the app didn’t work to watch movies on my iPhone. Also they waited too long to give out drinks
Reviewed Apr 2019review from
Azores Airlines FAQs
What is Azores Airlines' carry-on size allowance?
On board Azores Airlines flights, cabin baggage should not exceed 55x40x20cm. If your hand luggage is bigger, the Azores Airlines assistance team will most likely ask you to pay extra for checked luggage.
Where does Azores Airlines fly to?
Azores Airlines offers direct flights to 18 cities in 7 different countries. Lisbon, Ponta Delgada, and Porto are the most popular cities covered by Azores Airlines.
What is Azores Airlines’ primary hub?
Azores Airlines concentrates most of its flight operations in Ponta Delgada.
How does KAYAK find such low prices on Azores Airlines flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Azores Airlines.
Flight status
Azores Airlines route map
Top airports served by Azores Airlines
- Ponta Delgada Nordela Airport (PDL)
- Lisbon Humberto Delgado Airport (LIS)
- Porto Airport (OPO)
- Lajes Airport (TER)
- Boston Logan Intl Airport (BOS)
- Toronto Pearson Intl Airport (YYZ)
- Horta Airport (HOR)
- New York John F Kennedy Intl Airport (JFK)
- Praia Nelson Mandela Airport (RAI)
- Pico Island Airport (PIX)
- Barcelona-El Prat Airport (BCN)
- Paris Charles de Gaulle Airport (CDG)
- Funchal Madeira Airport (FNC)
- Vila do Porto Santa Maria Airport (SMA)
- Frankfurt am Main Airport (FRA)
Azores Airlines contact information
- S4 IATA code
- (+351) 296 209 720 Call
- azoresairlines.pt Visit
Overview of Azores Airlines
Known for being a subsidiary of the Portuguese airline SATA Air Açores, Azores Airlines most commonly operates international flights to various countries in both Europe and North America. Depending on where you would like to go, some potential destinations include countries such as Germany, the United Kingdom, Spain, and Canada.
To ensure that you have the best trip possible, this airline has created its own entertainment app, referred to as the Cabin Media Player. For passengers that would like to watch movies, play games, read books, or listen to music, simply download this app onto your smartphone or tablet for free before boarding your flight.
When booking your travels through Azores Airlines, there are several different classes for you to choose from, including Discount, Smart, Value, and Comfort. While Discount, Smart, and Value are all Economy choices that provide standard benefits like snacks, drinks, access to entertainment, and the ability to pre-select your seat before the flight, Comfort is an executive service that will give you the option of checking free baggage, access to an exclusive lounge while waiting in the airport, the ability to pre-board your flight, and the choice of going to a designated check-in desk.
Out of the 5 aircraft that make up this airline’s fleet, all of the planes are Airbus. The Airbus A320-200 and the Airbus A321neo are the most commonly used planes, as they each can fit between 160 and 180 passengers, making them ideal choices for middle-range flights. While both planes are very similar, there are some differences between their seat layouts.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.