10.0
Friendliness of staff and cleanliness of carReviewed Apr 15 2026
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2.0
Check in / pick up was a disaster. Took forever no urgency or explanation as to what was going on.Reviewed Apr 15 2026
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2.0
Unprofessional Customer support serviceReviewed Apr 15 2026
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4.0
I had flat within 10 minutes if not sooner of driving it off the lot, car had to be towed because there was no spare, then had to be ubered to hotel, then back to airport the next morning, someone should have brought me a new rental. Upon getting my replacement I felt like the women behind the counter were trying to say I was scamming the system, even asked for proof of my texted voucher from Avis. It was all too much.Reviewed Apr 14 2026
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2.0
Don't get scammed!!! I booked with Avis through QEEQ with the belief that AVIS is a reputable brand. After booking, I read countless reviews about people being scammed by AVIS at SJO and LIR in Costa Rica, so I came fully prepared: international driver’s license, printed voucher, Visa insurance letter and policy, and I even videoed the car at pickup and drop-off. It didn’t matter. I booked a full-size/premium SUV for $698.75 USD and was given a Nissan X-Trail instead, a lower-class vehicle, while being told it was “equivalent.” It isn’t. No price adjustment was offered. The final bill came to $1,136.78 USD, over $400 more than booked—with charges that don’t resemble the original agreement at all. I was told at pickup that it would be corrected at drop-off. It wasn’t. At drop-off, they refused to provide proper documentation. The inspection just said “All Good”, no signature, no name, no receipt. The agent wouldn’t even identify themselves. The damage deposit is still being held by Avis (not Visa), despite their terms stating it should be released after return with no damage. Instead, they later claimed it takes 15–30 days, contradicting their own agreement. Avis Costa Rica operates as a franchise, so AVIS International has no authority over them and they've become a fraudulent operation consistently scamming tourists, ignoring booking contracts, adding extra erroneous fees, refusing to release the credit card holds, refusing proper documentation, refusing to follow their own terms and agreements that they provide you with and there is zero recourse. Don't get scammed. Book elsewhere, AVIS will be more expensive and far more stressful than elsewhere.Reviewed Apr 14 2026
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10.0
SmoothReviewed Apr 13 2026
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6.0
i didnt receive any email notifying me that my car was returnedReviewed Apr 13 2026
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2.0
The pickup experience was extremely disappointing. There were many, many customers and one associate. We were finally directed to the actual pickup location to complete transactions.Reviewed Apr 13 2026
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2.0
They didn't have the car that I rent and provide me a electric one instead on the hybrid, therefore I was not able to make my trip there was not enough electrical chargers on my route so sadReviewed Apr 13 2026
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2.0
Took way too long to get car. Took 2 hours and we only got a car because someone at the Payless counter, who had no customers, helped us get a car. The lines at Budget and Avis were ridiculously long and the communication with the garage to see what cars were available was completely inefficient. We had planned to drive to watch the Artemis space launch, a once in a lifetime opportunity for our children and they missed it because Avis is poorly operated. The employees were kind and empathetic but completely powerless and said they've complained to management but nothing ever changes. Avis clearly does not care about the customer experience.Reviewed Apr 12 2026
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2.0
Avis now ranks below fox in my book... and that is hard to do. The "legal" term for what I experienced was bait and switch. EV (said my credit card rental coverage probably didn't cover Electric vehicles and the only other option was a 10 person van which at 5'3" and 67 years old would be unsafe for me to drive. I expect to have my original price honored and am ready to raise hell if it's not.Reviewed Apr 12 2026
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10.0
At pick up the woman at the counter was very friendly and efficient. At drop off I’d have like a little bit more attention but the people there were polite and clearly very busy with a large number of drop offs at the same time so I understandReviewed Apr 12 2026
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