10.0
The Copenhagen team was very helpful and responsive when I called about changing my drop off. Meanwhile, no one picked up the phone in the Oslo office and I tried them multiple times. It was disappointing to learn my total price would have quadrupled if I changed my drop off location. Ultimately we returned the car to the airport drop off and that went smoothly.Reviewed Jun 14 2026
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4.0
The agent at my drop off was rude. He told me to park the car in the garage and bring him the key. He did not inspect the car with me or ask how my rental was or help. I gave him the key and he said he’d email the receipt. I got no paperwork. He should not be working with people- rude, uninvolved with his job and not a good representative for Avis.Reviewed Jun 13 2026
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6.0
Arrive to Avis Liberia to a lot full of Nissan Kicks. Not the car ANYONE in the lobby had reserved. They claimed they were in the midst of a fleet upgrade but when I drive past over 10 days, the same lot full of Kicks were there. My agent was a very nice lady and the whole process was easy but don’t count on getting the car you asked for.Reviewed Jun 13 2026
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10.0
Staff was prompt, friendly and efficient. Car was brand new and comfortable with ample room for luggage.Reviewed Jun 13 2026
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2.0
I reserved two rental cars under my name back in April at pretty good rates.....when I got there for the pickup in Florence they told me that I couldn't do that....so had to put under my wife's name at the "day of" rate which was almost $1000 more. I shouldn't have to pay for the inadequacies of their systems. They should have given me the promised rate.Reviewed Jun 13 2026
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8.0
Did not have Tacoma as what was rented and vehicle was at 3/8 when picked up.Reviewed Jun 12 2026
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10.0
The car was new and the service reliable. This peace of mind is priceless.Reviewed Jun 12 2026
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10.0
Highest level customer service. Everything was super fast and hussle freeReviewed Jun 12 2026
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10.0
The customer service agent was kind and helped me through the rental process quickly. The car was a great size and in great shape.Reviewed Jun 11 2026
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8.0
The pickup and drop-off were both easy. There was damage to the vehicle, however, that had not been documented. The gas tank was also slightly less than full (noticeably so) but the gauge read full when I returned it but I was charged for refueling for some inexplicable reason. I had to call and have that charge removed but I won't rent from Avis again in the near future based on these experiences.Reviewed Jun 11 2026
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10.0
We had a new car and they made it easy.Reviewed Jun 11 2026
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2.0
We were not notified there were no cars available until we had arrived to pick up the car. The employee who informed everyone in the lobby did not gaf.Reviewed Jun 11 2026
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