2.0
This is the 3rd time I deal with Avis in Venice Marco Polo Airport. Each single time they try to charge extra for damages that do not exists or blaming that refueling was not done. Thankfully I always have proofs like pictures or video of the before and after the use of the vehicle and receipt from the gasoline station. But these attempt to scam customers with unjustified extra charges should be taken extremely seriously. This only happens at Venice Marco Polo Airport AVIS office.Reviewed Jul 30 2026
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8.0
All I'm all everything was good.Reviewed Jul 30 2026
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8.0
Car was readily available and easy to drop off.Reviewed Jul 30 2026
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4.0
Everything was great except the pick up experience. The woman who helped us at the Avis counter was friendly, but the stall number that she gave us for the car was occupied by a different car than the one she has assigned us. We went to the Avis booth in the parking lot, and the woman there assigned us a different stall with a similar car to the one we had been promised. However, when we started loading our luggage into the car, another customer came up and showed us that he had been assigned that car as well. So we had to go back to the Avis booth, and the woman there agreed to assign another car to the other customer. Then, when we started up the car, it said "maintenance needed", so we had to go back to the Avis booth, and the woman told us that that was just about an oil change and not to worry about it.Reviewed Jul 29 2026
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2.0
They had no cars available. Do better kayakReviewed Jul 29 2026
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2.0
They were rude and just useless. I told them that my Gold, Capital One Mastercard, covered vehicle rental insurance. I also provided the letter stating the card i have, as well as the coverage; but they insist that my card doesn't cover it, and that i needed a letter with my name on it. I called the credit card company, just to make them happy, and they said they don't issue letters in people's names. I went over to budget and right away the lady says my card is covered for insurance. I'll never use Avis again they are stupidReviewed Jul 29 2026
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4.0
Booked the mystery car. It was unclear it could have been an EV. It was unclear how the charging worked, and the agent was rushed, only suggesting upcharging us to a regular car. It felt scammy and nickel and dimed.Reviewed Jul 29 2026
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10.0
The front desk employee was professional and courteous. I only sing praises when praises are due and he gave very good customer service.Reviewed Jul 28 2026
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8.0
Efficient ServiceReviewed Jul 28 2026
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2.0
Pickup was not great. They won’t let us look at the car beforehand. They also had the gas as full tank when it was only half filled.Reviewed Jul 28 2026
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10.0
We are so thankful for the staff member at Avis, Heliana, who went out of her way to help us upgrade to a better car to fit our teenage children comfortably. She was really great and we would definitely recommend Avis to others because of her.Reviewed Jul 27 2026
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2.0
When picking up the car, I was told the price would be almost double what I was told would be the total when I booked the car. I told the lady at the Avis rental counter that I didn’t want the insurance since I had purchased insurance through Kayak. She said she could see that. When I asked why the price was so different she said it was airport fees and said I needed to sign the agreement. I felt pressure to sign and I should not have but I did. Come to find out on my receipt that she did put the insurance on my agreement even though I told her I didn’t want it. When I reached out to Avis customer service they told me that since I signed the agreement they wouldn’t do anything about it.Reviewed Jul 27 2026
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