Guest reviews
Overall rating
6,9
Good
Based on 8 reviews
Cleanliness
7,5
Comfort
6,8
Pick-up/Drop-off
6,3
Value for money
6,5
Pros
"Easy drop, very friendly staff."
(in 854 reviews)
"Friendly staff and super helpful."
(in 577 reviews)
"Great car for slick streets."
(in 2113 reviews)
Cons
"The car smelled like marijuana"
(in 198 reviews)
"Didn't have the car I reserved."
(in 99 reviews)
"Awful customer service, blatantly rude"
(in 148 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
car was clean
great car
great service
easy drop
car was great
returned the car
airport location
-
2,4
Kayak Gave Me a Reservation for a non-existent car
Cons: Kayak gave me a reservation for a car at an Avis shop that was about 1/2 an hour away. I had to rent an Uber to get there. After a long wait at the counter, the rep told me that there were no cars and told me to call the vendor. I dialed the number Kayak put on my reservation, and it was for the counter of the Avis location I was at! So after a couple of hours of wasted time and paying for transportation, I ended up with nothing but frustration
review from
-
2,0
Avis lies, and tells all they have is a sub when you get there.
Pros: Nothing
Cons: The morning of the pickup I called Avis customer service and they told me my reservation was cancelled. When I called the local Avis lot they said I was not cancelled but my minivan was coming from the airport. I called an hour later to try and pic up early but they said the minivan did not arrive from the airport. They would give me a Large SUV instead. When I arrived 25 min later at pick they said they had rented out the large Suv and now I could have a sub car. I had 6 people to drive 10 hours. NOT HAPPY !!! I took my own car. All I got for my trouble was customer service rep saying "at least your not gonna be charged."
review from
-
4,0
Pros: Customer service was good.
Cons: They don’t have a large fleet of vehicles. I had to wait to pick up a vehicle and took one with a leaky tire. I called the next day when the slow leak became significantly worse. My option was to drive to the airport to exchange the car, an unacceptable 2 hour plus round trip. I returned the car to the location I rented it from after filling up the tire 3 times in one day and renting a car from another company. I parked the car in their lot and told them to call roadside assistance themselves as the car was not drivable after sitting over night. The 3 people I came I to contact with were all professional and had good quality customer service skills. I was charged a fair price for the time I was able to use the rental vehicle but will likely not rent from Avis again as their fleet of vehicles does not seem well maintained with enough vehicles in circulation.
review from
-
7,6
Limited hours caused a second trip.
Pros: Drop off was quick and convenient
Cons: I don't know if I missed the drop off hours or if it was even available in my contract or explanation. But because I did not know or realize closing hours was at six, eight caused me 40 minutes driving to realize the location was closed and I had to wake up early to meet my drop off deadline. I think a courtesy reminder of location hours at check in would have been a nice touch.
review from
-
2,4
Kayak Gave Me a Reservation for a non-existent car
Cons: Kayak gave me a reservation for a car at an Avis shop that was about 1/2 an hour away. I had to rent an Uber to get there. After a long wait at the counter, the rep told me that there were no cars and told me to call the vendor. I dialed the number Kayak put on my reservation, and it was for the counter of the Avis location I was at! So after a couple of hours of wasted time and paying for transportation, I ended up with nothing but frustration
review from
-
2,0
Avis lies, and tells all they have is a sub when you get there.
Pros: Nothing
Cons: The morning of the pickup I called Avis customer service and they told me my reservation was cancelled. When I called the local Avis lot they said I was not cancelled but my minivan was coming from the airport. I called an hour later to try and pic up early but they said the minivan did not arrive from the airport. They would give me a Large SUV instead. When I arrived 25 min later at pick they said they had rented out the large Suv and now I could have a sub car. I had 6 people to drive 10 hours. NOT HAPPY !!! I took my own car. All I got for my trouble was customer service rep saying "at least your not gonna be charged."
review from
-
4,0
Pros: Customer service was good.
Cons: They don’t have a large fleet of vehicles. I had to wait to pick up a vehicle and took one with a leaky tire. I called the next day when the slow leak became significantly worse. My option was to drive to the airport to exchange the car, an unacceptable 2 hour plus round trip. I returned the car to the location I rented it from after filling up the tire 3 times in one day and renting a car from another company. I parked the car in their lot and told them to call roadside assistance themselves as the car was not drivable after sitting over night. The 3 people I came I to contact with were all professional and had good quality customer service skills. I was charged a fair price for the time I was able to use the rental vehicle but will likely not rent from Avis again as their fleet of vehicles does not seem well maintained with enough vehicles in circulation.
review from
Other suppliers in Norcross scored
Where can I find Avis hire cars in Norcross?
5770 Peachtree Industrial Boulevard, Avis car hire
Address
5770 Peachtree Industrial BoulevardPhone
+1 770 300 9726FAQs about hiring a car from Avis in Norcross
How many car hire locations does Avis have in Norcross?
Avis has 2 car hire locations in Norcross. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: Hartsfield-Jackson Airport (ATL)?
No (according to our data)
Does Avis offer shuttle or airport pick-up services from Hartsfield-Jackson Airport (ATL)?
Yes