Guest reviews
Overall rating
5,7
Okay
Based on 10 reviews
Cleanliness
5,4
Comfort
6,0
Pick-up/Drop-off
6,0
Value for money
5,8
Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
1
1
1
0
4
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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2,0
Closed early but didn’t tell people with reservations.
Pros: Nothing
Cons: Closing early for the holiday is fine if you let people know that have reservations to pick up a car. Showing up and finding out is very bad service. Never again.
review from
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10,0
Great service, great car, friendly staff
Pros: The 2 guys there were friendly and more than helpful. The car they gave us - a Ford Fusion Hybrid - was new and great on gas. Would recommend this place to anyone needing a car in Kent, WA!
review from
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2,0
Cons: Will NEVER use them again! Went down the road paid twice as much but the service at Enterprise was much better..had the worst experience at Avis...they need to learn how to communicate...
review from
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7,6
Cons: Cost more to change reservation by two hours. Also car had very squeaky brakes.
review from
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2,0
Good at taking reservations - bad at reserving a c
Cons: They did not have a cat available for my reservation. You're good a taking the reservations but not actually reserving - which is the most important part of the reservation process.
review from
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6,0
Inside smelled like pee
Pros: The car is AWD, has good gas mileage.
Cons: The inside smelled like pee, and the Avis people said that was normal.
review from
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2,0
Unable to accommodate minor change in travel plans
Pros: Absolutely nothing
Cons: My flight was delayed, so I had to pick up the car at 10PM instead of noon, or even noon the following day (I had agreed to pay the full price). I tried to call the local Avis for three hours the day before to clarify my reservation. Nobody at the local office answered. I called literally 50 times. Nobody at the national office could help. The next morning (still before arriving in the city of the rental) I tried calling again. Finally after 2 hours and 30 attempts the manager finally answered and couldn't help me at all. She had no suggestions and kept saying "it is what it is." This was the worst rental experience of my life. I will never rent from Avis again.
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