Book Avis car hires in Kent

Closed early but didn’t tell people with reservations.

Pros: Nothing

Cons: Closing early for the holiday is fine if you let people know that have reservations to pick up a car. Showing up and finding out is very bad service. Never again.

Cons: Will NEVER use them again! Went down the road paid twice as much but the service at Enterprise was much better..had the worst experience at Avis...they need to learn how to communicate...

Good at taking reservations - bad at reserving a c

Cons: They did not have a cat available for my reservation. You're good a taking the reservations but not actually reserving - which is the most important part of the reservation process.

Inside smelled like pee

Pros: The car is AWD, has good gas mileage.

Cons: The inside smelled like pee, and the Avis people said that was normal.

Unable to accommodate minor change in travel plans

Pros: Absolutely nothing

Cons: My flight was delayed, so I had to pick up the car at 10PM instead of noon, or even noon the following day (I had agreed to pay the full price). I tried to call the local Avis for three hours the day before to clarify my reservation. Nobody at the local office answered. I called literally 50 times. Nobody at the national office could help. The next morning (still before arriving in the city of the rental) I tried calling again. Finally after 2 hours and 30 attempts the manager finally answered and couldn't help me at all. She had no suggestions and kept saying "it is what it is." This was the worst rental experience of my life. I will never rent from Avis again.