Representative was friendly
Pros: he was courteous and explained the breakdown of the charges with patience
It has alway been my favorite place to rent
Pros: They always have the car you need and the prices are good
Pros: It's very easy very comfortable and the guy at the counter was great all in all very good experience
Bad customer service
Pros: Good price
Cons: Called in advance if I could have 30 minutes grace period for returning, they said ok. When I arrived, the guy behind the counter gave me the silent treatment for about 5 minutes, then said " you're late " I explained that I called, but didn't matter to him. He says they could charge me for additional day- he was really indignant. Most rental companies will give an hour or so grace, but this guy would have none of it, even after I called ahead.