Parador De Avila

The location was perfect in the Old Town next to the old town wall and one of the main exits within short walking distance to most of the ancient monuments, museums etc. The room was clean, well designed and as for the size adequate. The breakfast buffet was excellent. We were very positively surprised that the hotel put a bottle of cava and chocolates in the room for my partner' 50th birthday on the day of arrival. They also offered us a bigger room for a little more money which we denied, because we preferred the smaller room.

Returning to the room later in the evening, we had the need to use the toilet. But it didn't flush well and my partner had to repeat it for about half an hour until I could use it. We didn't call the reception because of the time. The next morning after breakfast and before checking out, the problems became even worse and it took me some more time to clean the toilet. For a four stars hotel this should not happen. Although this had been our fifth time to Avila and our first time to the hotel and we will return to the city for sure but we will definitely not return to the hotel. When checking out we told the receptionist what happened. They behaved as if they didn't get it although my partner is a native Spanish speaker and he eventually had used five different words for toilet. When he then asked for the paper of complaint they said it didn't exist and only after he had insisted they handed it out.