Homewood Suites by Hilton Dallas/Allen

The hotel offers a complimentary breakfast with a kid-friendly buffet, and guests have mentioned that the full hot breakfast was great, with fresh orange juice and thick biscuit gravy.

Some guests have mentioned concerns about the cleanliness, such as old furniture showing age with damaged edges, unclean pool water, and dirty walls. However, many guests have also praised the cleanliness and courteous staff.

Guests have frequently praised the staff for being super friendly, kind, and polite. However, there have been some comments about staff not being concerned about safety issues and some kitchen staff not being friendly.

Some guests have found the beds uncomfortable and too hard, leading to a lack of good sleep. However, others have mentioned that the rooms were very clean and spacious, with nice, clean beds.

Parking is available, but some guests have mentioned that they were not informed about parking charges and were charged without being informed after checkout.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

January is mentioned as the low season, which could be a good time to visit for those looking for a quieter experience and potentially lower rates.

The hotel is conveniently located near several attractions such as Hydrous Wake Park, Eagle Stadium, and Watters Creek at Montgomery Farm, providing guests with various entertainment options.

Some guests experienced delays in getting their rooms ready upon arrival. It might be helpful to inquire about room readiness if arriving close to the check-in time.

While the complimentary breakfast was appreciated by many, some guests were disappointed by the absence of a hot breakfast. It's worth noting that the hotel may not offer a hot breakfast.

The hotel offers various accessibility features, including wheelchair-accessible units, lowered sinks, and grab rails in the bathrooms, catering to guests with specific needs.

Several guests expressed disappointment over the closure of the pool and hot tub. It's advisable to check the status of these amenities before booking if they are essential to your stay.

Some guests were surprised by parking charges that were not communicated clearly. It's recommended to inquire about any additional charges, including parking fees, to avoid unexpected costs.

The staff received numerous compliments for being friendly and helpful, contributing positively to the overall guest experience.

While many guests praised the cleanliness of the rooms, some mentioned specific cleanliness issues such as dirty walls, unvacuumed carpets, and inadequate toiletries. It's advisable to manage expectations regarding room cleanliness.