Sunprime C-Lounge Hotel - Adults Only

The food was delicious and there was a lot of variety every day. Meals even exceeded my expectations. The overall ambience of the hotel is lovely. The spa services downstairs are provided by Balinese women which was nice. Hammam and sauna were great and seemed to be clean.

The hotel ranks five stars but there were few things which weren’t according to international five star standards: no toiletries such as shampoo, tooth brush etc in the bathroom. The bed was fine but the bedding (pillow and the cover) were not the best quality which you would again expect in a five star hotel. They were not bad but I would not give full five stars. Most of the staff were friendly but some could improve their customer service skills into the five star standards. Overall, the experience was wonderful and I would visit the hotel again. Be aware, there is a big road in front of the hotel.

Great staff, clean hotel, lovely food and nice rooms

Location is a taxi ride from the main strip, not walking distance. The bed has a memory foam topper making it uncomfortably warm and way too soft.

Excellent breakfast, lunch and dinner and service over all. Thank you for everybody in hotel, who made our holiday so nice.

Beds were far too soft, that is the only thing I would change. There were not good for sleeping or relaxing.

This hotel has it all for those of us who have reduced mobility. I received a disabled friendly room with a wide entry door, a fully accessible bathroom and even a ramp onto the balcony. This was situated on the first floor accessed via a lift from reception but was also the same floor as the buffet restaurant so ideally placed. The restaurant was great with a wide choice of hot and cold food for all and the service was great all the staff very friendly and helpful even reserving us a table at every meal that was ideal for access but not in others way. The private beach was fully accessible as it was boarded and had a subbed specifically for wheelchair users that was higher than normal. The patisserie/ coffee bar was a wonderful place to relax after a hard day shopping and sunbathing with lots of variety on offer again. The hotel is ideally situated just a few minutes from the shops again all accessible in a wheelchair. A lovely place to stay we will hopefully be back soon.

On arrival at 1am there was no food or drink on offer , so after a 11 hour journey we were a bit disappointed that an all inclusive property had no provision for late arrivals for a sandwich also on the day of departure there was no facility for something to eat as we were leaving at 6:30 and the restaurant didn’t open until 7 but this is just a small point as being diabetic I keep plenty of bits to hand to nibble just in case and perhaps it would be different in peak season?