4.0
First reservation confirmed by formal email, but found out no cars available when coming for pick-up. I finally got a car after 2 days of waiting. Personnel blaming the system for not working and constantly complaining about their work conditions, or other colleagues being absent. Was probably given fake info about the impact of not taking extra-insurance. Level of English of some employees was very poor. Forgot my reading glasses in the car when bringing it back, employee did not inspect the car properly. Absolutely unhelpful the next day when I came to collect them. Refused to call their colleagues or the car driver to assist me and refused to provide me a phone number to follow-up pretending it was not allowed by law in Spain. Lastly, the personal is the same for every car rental company except Hertz at the Salamanca train station.Reviewed Aug 25 2026
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2.0
Unbelievable. I rented a dented up damaged car, and the staff assured me it was all documented. I was so busy taking photos of the huge dent on the rear bumper I didn't notice the small dents on the roof. You can see them faintly in the video I took, but now they are trying to scam me for $2000. I had the car for 3 hours total, and never once had it out of my sight. Avoid this place at all costs.Reviewed Aug 24 2026
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10.0
All good!Reviewed Aug 21 2026
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2.0
I made a reservation then got turned away at the counter because I wasn’t flying to or from Charlotte. I should have been told this and not able to make a reservation. The site even asked for flight info but never said anything about it being mandatory.Reviewed Aug 20 2026
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10.0
Alamo was the best rental car company I’ve worked with recently. Smooth pickup process, from front desk to driving off the lot. Very clean car that was ready for me. Easy drop off and close out of rental contract.Reviewed Aug 18 2026
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6.0
It took us over 90 minutes to get a car that met our needs. The front desk agent was not very friendly, but the man that helped find us a car was very dedicated and nice to deal with through the experience. Other cars in the category would not fit our luggage other than the 1 car we requested. The front desk agent offered an upgrade to address the issue but then pulled the offer. We would have likely gotten our car a lot sooner if she honoured her initial offer.Reviewed Aug 18 2026
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10.0
Very good we enjoyed Thanks 😊Reviewed Aug 17 2026
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10.0
Line was long for checkout. Only 2 agents serving about 5 different agencies, alamo, enterprise, national, hertz, avis, etc.Reviewed Aug 17 2026
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2.0
The only reason for giving this rating is that they couldn't arrange the car for me and no one even thought of informing this in advance. I checked out of hotel with my family and huge luggage and then when i reached their office, they told me that they couldn't arrange the same car or matching car. All they had was small cars which cannot fit my family and luggage. I was in the street and it was a mess for me and my family. I had to take an expensive option and in the end I end up paying double that what I booked with Kayak.Reviewed Aug 17 2026
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10.0
They are very efficient. I check-in my car the day before, when I arrived at the airport, I just showed the barre code in my cell phone and I left in 30 seconds. To drop the car, also extremely rapid. I received the car I asked. Everything when very well.Reviewed Aug 14 2026
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2.0
The first car had breaks problems and the AC didn’t function properly and in Florida you really need a working AC. We miss 3 days of fun because we had to stay home because it was dangerous to drive with my small kids in the car since they were overheating. After making me go to 2 différents locations to change it for nothing since they had no similar car in stock, they gave me a Waggoner that was old and shaking while driving on the highway. Very bad experience, I will NEVER reserve a car with Alamo again. Costumer service is total garbage.Reviewed Aug 6 2026
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10.0
Great experience and customer service eReviewed Aug 6 2026
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