Pros: Didn't hold my reservation, even after getting a text confirmation a couple days before.
Cons: Bait and switch on the mileage. The web site say's unlimited mileage but the van company only allows 375 miles per day per state resident. "beware"
Cons: They lied about mileage
Pros: The person at the desk was friendly and efficient once we got there. We were quickly checked out and on our way after a long wait.
Cons: The directions on obtaining the vehicle were not explained to us until after we called for directions to the off site rental. We had to wait for a van to pick us up and take us to the rental lot, which took a long time to get to us. Upon arrival the agent greeted us and was welcoming. There was an undisclosed $200 deposit that we were not expecting and was taken from our debit card the day of rental. It was advertised that the van would be exceptionally clean and sanitized. When Adrienne pulled up the van it was obvious it has sat for awhile. The outside was dirty and banged up. The inside was fair, but it was definitely not clean. The Van’s brakes were poor and the power steering was loud. Not what I expected for the price we paid.
Pros: The service.
Cons: The owner couldn't care less about service.
Pros: The van operated fine. I had a bunch of warning lights. Low tire pressure and that weird balancing light thing.
Cons: The pick up process. I waited over an hour for them to clean the van. And then they informed me that I didn’t qualify for unlimited miles even though it said unlimited miles on the website. 1) please clean your van prior to your customers picking them up. 2) please disclose all terms and conditions so your customers can know what they are getting themselves into.
Cons: My flight didnt get in till 4:00 pm they refused to work with me because I was supposed to pick up at 12:00 pm I will be doing everything to get my money back.
Pros: Vehicle was clean
Cons: Pickup from airport took a ridiculous amount of time. They did not disclosure the additional fee for dropping the vehicle off at an offsite “partner” location. This was the ONLY option as they were closed when we dropped the vehicle off. The fee was not disclosed.
Pros: Nothing. there was no vehicle available. i hope i wasn't charged.
Cons: the website being accurate about rental availability.
Pros: Yes and yes.
Cons: Pickup at the airport took about 45 mins after I first called for it.
Pros: not being told where to pick up and that the drop off was somewhere else more than ruined the experience
Cons: do NOT rent from them - just don't. even if you are a travel nomad (and not traveling with three kids under 7 like me) just pay the extra money for a real and established rental company. i had NO IDEA they were so bottom of the barrel - it was a terrible experience - kayak should remove them
Pros: Amazing staff!!!!
Pros: bit of a wait at the counter but thats expected. Once I got the keys, smooth sailing!
Pros: Everything.....wonderful customer service
Cons: Everything was great
Airport Van has 1 car hire location in Hapeville. Take a look at our Airport Van hire location map to find the best car hires near you.
No (according to our data)