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Cons:nothing - car was great - service was good - price was spot on
Pros:Staff friendly at pickup and dropoff.
Cons:There needs to be several more employees working at the pickup counter. People shouldn’t have to wait in long lines to get their car.
Cons:I was charged a drop fee (rented at ATL, dropped at STL as per the contract). The rental was not supposed to include a drop fee, but my credit card shows an almost $600 charge for what was supposed to be a $200 rental. I expect a refund of the drop fee. Thank you. -c.
Cons:Everything was easy.
Cons:It was very difficult to find the rental desk coming from outside the airport. Better signage or online instructions needed. Also, Enterprise would not honor my reservation without a major credit card on file. This should have been disclosed up front.
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Pros:Didn't hold my reservation, even after getting a text confirmation a couple days before.
8,0 Very Good
Cons:Bait and switch on the mileage. The web site say's unlimited mileage but the van company only allows 375 miles per day per state resident. "beware"
Cons:They lied about mileage
Pros:The person at the desk was friendly and efficient once we got there. We were quickly checked out and on our way after a long wait.
Cons:The directions on obtaining the vehicle were not explained to us until after we called for directions to the off site rental. We had to wait for a van to pick us up and take us to the rental lot, which took a long time to get to us. Upon arrival the agent greeted us and was welcoming. There was an undisclosed $200 deposit that we were not expecting and was taken from our debit card the day of rental. It was advertised that the van would be exceptionally clean and sanitized. When Adrienne pulled up the van it was obvious it has sat for awhile. The outside was dirty and banged up. The inside was fair, but it was definitely not clean. The Van’s brakes were poor and the power steering was loud. Not what I expected for the price we paid.
8,0 Very Good
Cons:The owner couldn't care less about service.
Cons:Had to cancel due to Coronavirus and prepaid rental was not totally refunded. :(
Cons:Pickup and dropoff different entrances
Pros:The agent was helpful and the location was good.
Cons:I arrived a couple of hours late due to a late flight. When I got there, the agent said my economy car was no longer available. He said he would have to charge me for a full size car. I was annoyed at this because it wasn't my problem that they didn't have the car. They should have given me the full size car for the economy price, as most companies do.
Pros:This rental was $100 cheaper than renting from the airport Hertz. The car worked well and got great gas mileage!
Cons:We had to get the shuttle to the Hilton and then get the rental. The staff seemed to not really know what was going on (maybe the guy was new?). The car wasn't that clean; windows weren't clear, seats had stains, control panel full of smudges and candy wrappers left in the vehicle. We had to wait until the Hertz Hilton counter opened at 8am; there is no drop box for the key.
Pros:The person at the pick-up location was very helpful but the corporate service was horrible
Cons:I booked a car 2 weeks in advance of my trip. I called the afternoon I was to pick up my car to confirm the address I was to go to and to make sure they had the reservation. I was told they had the reservation but that they did not have the car for me and so I would have to upgrade to a larger car at an additional cost of $15 a day to me. I was in Atlanta on Friday afternoon the weekend of the big homecoming events for the big university in town. There was nowhere else I could go at that time of day on that weekend to get a vehicle. I had to call and talk to somebody on the phone then they just passed the buck onto the local manager. I was given a car that clearly had issues with it things like Wi-Fi did not work there was an engine light on of some kind. But I had no choice and I took it.
Pros:Girl at the counter in ATL Hapeville location was rude and has very poor customer service skills.