Traveller reviews
Overall rating
7,2
Good
Based on 1 266 reviews
Boarding
7,5
Comfort
6,8
Crew
8,1
Entertainment
6,8
Food
6,5
Air Transat information
| IATA code | TS |
|---|---|
| Routes | 335 |
| Top route | Toronto Pearson Intl to Montreal Pierre Elliott Trudeau Intl |
| Airports served | 73 |
| Top airport | Montreal Pierre Elliott Trudeau Intl |
Air Transat traveller reviews
Pros
"I liked the movie choices."
(in 18 reviews)
"Staff was helpful and pleasant"
(in 57 reviews)
"Comfortable for a long flight."
(in 86 reviews)
Cons
"Flight was 3 hours late."
(in 35 reviews)
"Unacceptable on a transatlantic flight."
(in 63 reviews)
"Seats are also SMALL."
(in 59 reviews)
Recent reviews
- All reviews
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- Negative
Find reviews that mention:
leg room
fly air
long flight
direct flight
crew was friendly
flight attendants
hour delay
flight entertainment
movie selection
food was good
seats were uncomfortable
comfortable flight
personal tv
return flight
great service
international flight
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6,0
Pros: Absolutly, they let me switch seat
Cons: No leg room,
review from
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7,6
Pros: Affordable and on time
Cons: Bizarre cabin crew announcements and chaotic boarding
review from
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10,0
Pros: Airline
review from
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8,6
Cons: Boarding sucks
review from
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7,6
Cons: Seats low on padding, no movie options other than the one offered on the public screen
review from
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8,6
Pros: Comfortable seats
Cons: Limited movie selection
review from
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2,0
Cons: The staff did not want to accept my ticket purchased through kayak, told me that should have bought a ticket directly through air transat, and they told me to buy a new ticket elsewhere if I wanted to travel on that day. So I had to buy a same day ticket with air canada for an additional $900 CAD, and my ticket bought through kayak was useless, making me waste the entire cost of the ticket purchased through kayak.
review from
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7,0
Cons: Good tasted so bad, you should try to improve it.
review from
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8,3
Cons: There was a delay of 4 hours to board from Montreal to Paris. with not any justification or valuable reason from the crew.
review from
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7,0
Pros: The plane was on time. Crew was informative.
Cons: Could be more careful loading the luggage. Watched one of my bags drop out of the plane while loading and damaged the bag. Not impressed!
review from
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6,0
Cons: Small seat, no entertainment, you have to buy blanket and headphones
review from
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10,0
Pros: I’m sure the flight was fabulous. You see, I wasn’t on it, didn’t book it and wasn’t even in London
review from
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9,3
Pros: Clean, comfortable, crew very helpful, punctuality....
Cons: Space to carry-on
review from
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10,0
Pros: The flight was without a hitch. One of the washroom in the plane was out of service but it was a non-issue. My vegetarian meal was the same from my departure flight but still ok. The mac and cheese for kids meal was also not bad. Entertainment was also good. There were a lot of choices for all ages.
Cons: We waited for a few minutes at the corridor for the shuttle to take us to the plane. Maybe there was only 1 shuttle instead of 2 to take the passengers.
review from
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3,3
Pros: Leg room was good
Cons: Food was lacking or you had to pay for it, not great on a long haul. Terrible films And tiny chairs
review from
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8,3
Pros: Crew very kind, entertaining good
Cons: Boarding process
review from
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7,2
Pros: The crew and counter check in were provided excellent customer service. Very impressed.
Cons: My son and I are both 6’5” and the seat are too close together for leg comfort. Flying used to be about COMFORT for passengers. I paid for our seating thinking we would get extra legroom with emergency seating, I was disappointed.
review from
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9,6
Pros: I fly coach so no the seat is not comfortable. However the crew, food, and entertainment were great.
review from
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5,0
Pros: Crew were nice
Cons: No entertainment system!
review from
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8,0
Cons: Crew in London that checks our boarding pass and passports to let us on the plane was quite rude to my family. Crew inside the plane was great!
review from
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8,0
Pros: Flight,crew, meal and entertainment were good.
Cons: Our luggage was lost on our connecting flight in Montreal. Not happy with that. However, it was delivered to our home 2 days later.
review from
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7,3
Pros: getting off flight they didn't tell me at gate checkin that I needed a specific tag to receive my double stroller at the gate upon arrival to yyz. so I arrived with my twins and all our stuff to have to carry one of them and deal with all kinds of trouble until we wereat luggage pickup. HORRIBLE
Cons: when gate checking strollers be more clear - I was travelling alone with twin 4 year olds ... to have to carry all the carry on luggage and deal with kids who are tired having the stroller after the flight at the gate would have been extra helpful which w=is what I had intended
review from
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10,0
Pros: Yes
Cons: Free drinks
review from
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8,6
Pros: Crew was reasonable, seats not great.
review from
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4,0
Cons: We were fee'd to death. For example, this is the first time flying Air Transat where we had to pay extra for luggage and the cost was incredibly high! I feel ripped off.
review from
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9,3
Pros: The crew was nice and I felt very safe and cared for.
Cons: The seat could have been more comfortable to sleep on
review from
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9,3
Pros: The crew was so accommodating! They took great care of us and provided us with a meal, drinks, and coffee in the morning. Such a great experience, will definitely fly with them again!
Cons: The seats could have been a little comfier!
review from
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7,0
Pros: Comfortable seats; attentive crew.
Cons: Cabin temperature; too cold.
review from
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10,0
Cons: To have known that you had to do security twice without leaving the boarding area.
review from
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6,0
Pros: The crew was great.
Cons: The seat space was very narrow for an international flight.
review from
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4,6
Pros: The crew on the actual flight was excellent.
Cons: The staff at the Toronto airport was rude The baggage policy was unclear and they had trouble answering our questions. We could have saved a good amount of money if the baggage policy was more clear and the staff could explain it. Using the term "Economy" for all flight categories is not helpful.
review from
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7,3
Pros: We were upgraded to premium economy for free at check-in. The crew was very kind
Cons: We did not enjoy the entertaining system as the headphones were not complementary. The food was quite okay but quantity was sparce and no cheese provided. Also service was slow. Drinks were served 10 minutes after meal ☹️
review from
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10,0
Pros: Crew amazing. Passengers great
Cons: Seats are way too small. Aisles way too tight. Recent acquisition by air Canada must improve passenger comfort.
review from
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6,0
Pros: Crew is nice.
Cons: Had to wait 15 mins because our gate was in use. Seats are old and hard.
review from
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4,6
Pros: I liked having an empty seat next to me?
Cons: As a big guy, the person in front of my was reclining, and literally dug into my knees. I'm 6'3" so I'm not like abnormally large, but yeah. If there was someone sitting next to me this flight would have been absolutely horrendous. Also, no radio? No TV, what is this? the 80s? Earlier?
review from
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4,0
Pros: The international flights are great. Domestic flight was terrible.
Cons: The extra cost for luggage is excessive. It was $70 per bag Canadian going there and coming back it jumped to €60 per bag. Buyer beware they charge extra for everything! Domestic flights are mildly better than taking the bus. No inflight entertainment...you need to download the app and content too.
review from
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3,6
Pros: Crew was good
Cons: Boarding was awful. One queue in a very small area for all passengers. Agent tried to charge us 150 GBP for 3 carry on bags which we had previously carried on for 2 other flights. Felt like extension until I pushed back.
review from
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6,3
Pros: The crew was very good.
Cons: Food was terrible. The seat was hard and uncomfortable.
review from
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6,0
Cons: Newer aircraft
review from
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9,3
Pros: Exit row window seat with empty row beside me. Next to washroom. Got 2hours sleep. All I can ask for.
Cons: Business class upgrade for free.
review from
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4,6
Pros: IFE, aircraft
Cons: Comfort, food options
review from
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8,0
Pros: Flight arrived early, was uneventful with great helpful cabin staff. I did not eat so can’t rate the food, and there is no inflight wifi or screens so that is not applicable in rating my trip. Excellent short hop on a shiny new aircraft, with pretty tight seating.
review from
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10,0
Pros: Air Transat provide excellent service with affordable prices. I have arrived late to check-in desk due to unexpected traffic but Air Transat team was very supportive, even helped us to cross the customs in no-time until the gate of the plane without interrupting the flight time. Highly Recommended.
review from
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7,0
Cons: Exit seat wasnt a full exit seat just a slightly larger row and did not recline. Seats were smaller than usual too.
review from
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7,0
Pros: Loved the extra leg room.
Cons: Food was horrible, had two bites and didn’t eat the rest.
review from
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7,3
Pros: L’équipage très serviable à l’ecoute et souriant
Cons: Pas d’ecran dans les appuie tête devant pour l’entertainment. Le siege n’a aucun ajustement pour la tête Et aucune prise usb pour charger nos appareils
review from
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6,5
Pros: Quick flight
Cons: More leg room
review from
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5,0
Pros: leg room in middle isle was great
Cons: the flight attendant took boarding passes from my hand and did not return them back to me, upon entry. My mother had to take the boarding passes from flight attendant's hand.
review from
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3,2
Pros: Nothing
Cons: Boarding took forever. Seats were tiny
review from
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7,0
Pros: Short flight. Crew was a bit loud but fine. Didnt have to pay for an exit row seat which was awesome. The flight actually arrived earlier than expected at our destination.
review from
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3,0
Cons: As wheelchair handicapped female why put me in a window seat? near constantly screeming and crying and unruly children? Most unhappy and stressful experience...
review from
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3,0
Cons: Travelled from Toronto,CA to Lyon, FR and wasn't pleased with service, food, no coffee available plus drinks were limited. And on top of that when I arrived in Lyon, my baggage wasn't delivered from Toronto (was told at baggage claim desk). I paid $70 dollars for something that didn't get delivered.
review from
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7,0
Pros: Seats were comfortable, even for economy
Cons: It was cold the whole flight
review from
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4,6
Pros: Crew was good
Cons: Old plane... not much room for legs and seating are uncomfortable! No personal entertainment système! Poor flight
review from
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7,6
Cons: We boarded late and arrived late.
review from
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7,0
Cons: Difficulties to going out of the airplane
review from
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5,0
Pros: There was an empty seat next to mine so could stretch my legs...
Cons: Late departure, late arrival... Had to use a ptv which took forever. Had to run for connection flight.
review from
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3,0
Pros: Price
Cons: Checking site was down Boarding was delayed because of crew forgot to tag Cary-on luggage for passengers, we had to all go off the plane to identify our luggage’s No space on the airplane, didn’t get to sit beside my wife. Would not recommend Pay the extra to go with a reputable airline.
review from
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5,0
Pros: Boarding was almost on time. Crew was good.
Cons: Why did I pay additional $200 dollars to check 1 bag? $70 Canadian there, $50 pounds back (converted to $100 on my bank app.) Ridiculous won't be flying this airline again. Food was terrible - didn't eat. The crew didn't turn off the plane lights to MCR overnight flight, didn't sleep even 1 minute.
review from
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8,6
Pros: Crew very good, food was good, middle seat of 3 could have been a little more comfortable.
review from
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10,0
Pros: Airline
review from
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8,6
Cons: Boarding sucks
review from
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8,6
Pros: Comfortable seats
Cons: Limited movie selection
review from
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10,0
Pros: I’m sure the flight was fabulous. You see, I wasn’t on it, didn’t book it and wasn’t even in London
review from
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9,3
Pros: Clean, comfortable, crew very helpful, punctuality....
Cons: Space to carry-on
review from
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10,0
Pros: The flight was without a hitch. One of the washroom in the plane was out of service but it was a non-issue. My vegetarian meal was the same from my departure flight but still ok. The mac and cheese for kids meal was also not bad. Entertainment was also good. There were a lot of choices for all ages.
Cons: We waited for a few minutes at the corridor for the shuttle to take us to the plane. Maybe there was only 1 shuttle instead of 2 to take the passengers.
review from
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9,6
Pros: I fly coach so no the seat is not comfortable. However the crew, food, and entertainment were great.
review from
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10,0
Pros: Yes
Cons: Free drinks
review from
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8,6
Pros: Crew was reasonable, seats not great.
review from
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9,3
Pros: The crew was nice and I felt very safe and cared for.
Cons: The seat could have been more comfortable to sleep on
review from
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9,3
Pros: The crew was so accommodating! They took great care of us and provided us with a meal, drinks, and coffee in the morning. Such a great experience, will definitely fly with them again!
Cons: The seats could have been a little comfier!
review from
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10,0
Cons: To have known that you had to do security twice without leaving the boarding area.
review from
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10,0
Pros: Crew amazing. Passengers great
Cons: Seats are way too small. Aisles way too tight. Recent acquisition by air Canada must improve passenger comfort.
review from
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9,3
Pros: Exit row window seat with empty row beside me. Next to washroom. Got 2hours sleep. All I can ask for.
Cons: Business class upgrade for free.
review from
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10,0
Pros: Air Transat provide excellent service with affordable prices. I have arrived late to check-in desk due to unexpected traffic but Air Transat team was very supportive, even helped us to cross the customs in no-time until the gate of the plane without interrupting the flight time. Highly Recommended.
review from
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8,6
Pros: Crew very good, food was good, middle seat of 3 could have been a little more comfortable.
review from
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7,6
Pros: Affordable and on time
Cons: Bizarre cabin crew announcements and chaotic boarding
review from
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7,6
Cons: Seats low on padding, no movie options other than the one offered on the public screen
review from
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7,0
Cons: Good tasted so bad, you should try to improve it.
review from
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8,3
Cons: There was a delay of 4 hours to board from Montreal to Paris. with not any justification or valuable reason from the crew.
review from
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7,0
Pros: The plane was on time. Crew was informative.
Cons: Could be more careful loading the luggage. Watched one of my bags drop out of the plane while loading and damaged the bag. Not impressed!
review from
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8,3
Pros: Crew very kind, entertaining good
Cons: Boarding process
review from
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7,2
Pros: The crew and counter check in were provided excellent customer service. Very impressed.
Cons: My son and I are both 6’5” and the seat are too close together for leg comfort. Flying used to be about COMFORT for passengers. I paid for our seating thinking we would get extra legroom with emergency seating, I was disappointed.
review from
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8,0
Cons: Crew in London that checks our boarding pass and passports to let us on the plane was quite rude to my family. Crew inside the plane was great!
review from
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8,0
Pros: Flight,crew, meal and entertainment were good.
Cons: Our luggage was lost on our connecting flight in Montreal. Not happy with that. However, it was delivered to our home 2 days later.
review from
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7,3
Pros: getting off flight they didn't tell me at gate checkin that I needed a specific tag to receive my double stroller at the gate upon arrival to yyz. so I arrived with my twins and all our stuff to have to carry one of them and deal with all kinds of trouble until we wereat luggage pickup. HORRIBLE
Cons: when gate checking strollers be more clear - I was travelling alone with twin 4 year olds ... to have to carry all the carry on luggage and deal with kids who are tired having the stroller after the flight at the gate would have been extra helpful which w=is what I had intended
review from
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7,0
Pros: Comfortable seats; attentive crew.
Cons: Cabin temperature; too cold.
review from
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7,3
Pros: We were upgraded to premium economy for free at check-in. The crew was very kind
Cons: We did not enjoy the entertaining system as the headphones were not complementary. The food was quite okay but quantity was sparce and no cheese provided. Also service was slow. Drinks were served 10 minutes after meal ☹️
review from
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8,0
Pros: Flight arrived early, was uneventful with great helpful cabin staff. I did not eat so can’t rate the food, and there is no inflight wifi or screens so that is not applicable in rating my trip. Excellent short hop on a shiny new aircraft, with pretty tight seating.
review from
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7,0
Cons: Exit seat wasnt a full exit seat just a slightly larger row and did not recline. Seats were smaller than usual too.
review from
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7,0
Pros: Loved the extra leg room.
Cons: Food was horrible, had two bites and didn’t eat the rest.
review from
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7,3
Pros: L’équipage très serviable à l’ecoute et souriant
Cons: Pas d’ecran dans les appuie tête devant pour l’entertainment. Le siege n’a aucun ajustement pour la tête Et aucune prise usb pour charger nos appareils
review from
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7,0
Pros: Short flight. Crew was a bit loud but fine. Didnt have to pay for an exit row seat which was awesome. The flight actually arrived earlier than expected at our destination.
review from
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7,0
Pros: Seats were comfortable, even for economy
Cons: It was cold the whole flight
review from
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7,6
Cons: We boarded late and arrived late.
review from
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7,0
Cons: Difficulties to going out of the airplane
review from
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6,0
Pros: Absolutly, they let me switch seat
Cons: No leg room,
review from
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2,0
Cons: The staff did not want to accept my ticket purchased through kayak, told me that should have bought a ticket directly through air transat, and they told me to buy a new ticket elsewhere if I wanted to travel on that day. So I had to buy a same day ticket with air canada for an additional $900 CAD, and my ticket bought through kayak was useless, making me waste the entire cost of the ticket purchased through kayak.
review from
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6,0
Cons: Small seat, no entertainment, you have to buy blanket and headphones
review from
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3,3
Pros: Leg room was good
Cons: Food was lacking or you had to pay for it, not great on a long haul. Terrible films And tiny chairs
review from
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5,0
Pros: Crew were nice
Cons: No entertainment system!
review from
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4,0
Cons: We were fee'd to death. For example, this is the first time flying Air Transat where we had to pay extra for luggage and the cost was incredibly high! I feel ripped off.
review from
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6,0
Pros: The crew was great.
Cons: The seat space was very narrow for an international flight.
review from
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4,6
Pros: The crew on the actual flight was excellent.
Cons: The staff at the Toronto airport was rude The baggage policy was unclear and they had trouble answering our questions. We could have saved a good amount of money if the baggage policy was more clear and the staff could explain it. Using the term "Economy" for all flight categories is not helpful.
review from
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6,0
Pros: Crew is nice.
Cons: Had to wait 15 mins because our gate was in use. Seats are old and hard.
review from
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4,6
Pros: I liked having an empty seat next to me?
Cons: As a big guy, the person in front of my was reclining, and literally dug into my knees. I'm 6'3" so I'm not like abnormally large, but yeah. If there was someone sitting next to me this flight would have been absolutely horrendous. Also, no radio? No TV, what is this? the 80s? Earlier?
review from
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4,0
Pros: The international flights are great. Domestic flight was terrible.
Cons: The extra cost for luggage is excessive. It was $70 per bag Canadian going there and coming back it jumped to €60 per bag. Buyer beware they charge extra for everything! Domestic flights are mildly better than taking the bus. No inflight entertainment...you need to download the app and content too.
review from
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3,6
Pros: Crew was good
Cons: Boarding was awful. One queue in a very small area for all passengers. Agent tried to charge us 150 GBP for 3 carry on bags which we had previously carried on for 2 other flights. Felt like extension until I pushed back.
review from
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6,3
Pros: The crew was very good.
Cons: Food was terrible. The seat was hard and uncomfortable.
review from
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6,0
Cons: Newer aircraft
review from
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4,6
Pros: IFE, aircraft
Cons: Comfort, food options
review from
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6,5
Pros: Quick flight
Cons: More leg room
review from
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5,0
Pros: leg room in middle isle was great
Cons: the flight attendant took boarding passes from my hand and did not return them back to me, upon entry. My mother had to take the boarding passes from flight attendant's hand.
review from
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3,2
Pros: Nothing
Cons: Boarding took forever. Seats were tiny
review from
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3,0
Cons: As wheelchair handicapped female why put me in a window seat? near constantly screeming and crying and unruly children? Most unhappy and stressful experience...
review from
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3,0
Cons: Travelled from Toronto,CA to Lyon, FR and wasn't pleased with service, food, no coffee available plus drinks were limited. And on top of that when I arrived in Lyon, my baggage wasn't delivered from Toronto (was told at baggage claim desk). I paid $70 dollars for something that didn't get delivered.
review from
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4,6
Pros: Crew was good
Cons: Old plane... not much room for legs and seating are uncomfortable! No personal entertainment système! Poor flight
review from
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5,0
Pros: There was an empty seat next to mine so could stretch my legs...
Cons: Late departure, late arrival... Had to use a ptv which took forever. Had to run for connection flight.
review from
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3,0
Pros: Price
Cons: Checking site was down Boarding was delayed because of crew forgot to tag Cary-on luggage for passengers, we had to all go off the plane to identify our luggage’s No space on the airplane, didn’t get to sit beside my wife. Would not recommend Pay the extra to go with a reputable airline.
review from
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5,0
Pros: Boarding was almost on time. Crew was good.
Cons: Why did I pay additional $200 dollars to check 1 bag? $70 Canadian there, $50 pounds back (converted to $100 on my bank app.) Ridiculous won't be flying this airline again. Food was terrible - didn't eat. The crew didn't turn off the plane lights to MCR overnight flight, didn't sleep even 1 minute.
review from
Flight status
Air Transat route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
327
Cancún
CUN
Toronto
YYZ
123
London
LGW
Toronto
YYZ
141
Punta Cana
PUJ
Toronto
YYZ
326
Toronto
YYZ
Cancún
CUN
140
Toronto
YYZ
Punta Cana
PUJ
255
Málaga
AGP
Montreal
YUL
783
Fort Lauderdale
FLL
Québec City
YQB
739
Fort Lauderdale
FLL
Toronto
YYZ
499
New Orleans
MSY
Montreal
YUL
927
Puerto Vallarta
PVR
Edmonton
YEG
349
Puerto Vallarta
PVR
Calgary
YYC
926
Edmonton
YEG
Puerto Vallarta
PVR
782
Québec City
YQB
Fort Lauderdale
FLL
498
Montreal
YUL
New Orleans
MSY
348
Calgary
YYC
Puerto Vallarta
PVR
738
Toronto
YYZ
Fort Lauderdale
FLL
427
Cancún
CUN
Edmonton
YEG
517
Holguín
HOG
Montreal
YUL
557
Holguín
HOG
Toronto
YYZ
426
Edmonton
YEG
Cancún
CUN
254
Montreal
YUL
Málaga
AGP
516
Montreal
YUL
Holguín
HOG
476
Montreal
YUL
Toronto
YYZ
556
Toronto
YYZ
Holguín
HOG
477
Toronto
YYZ
Montreal
YUL
308
Toronto
YYZ
Rome
FCO
111
Paris
CDG
Montreal
YUL
122
Toronto
YYZ
London
LGW
110
Montreal
YUL
Paris
CDG
561
Cancún
CUN
Montreal
YUL
399
Punta Cana
PUJ
Montreal
YUL
560
Montreal
YUL
Cancún
CUN
398
Montreal
YUL
Punta Cana
PUJ
119
Puerto Vallarta
PVR
Vancouver
YVR
896
Montreal
YUL
Cayo Coco
CCC
736
Montreal
YUL
Fort-de-France
FDF
118
Vancouver
YVR
Puerto Vallarta
PVR
985
Cayo Coco
CCC
Toronto
YYZ
461
Cancún
CUN
Québec City
YQB
185
Cancún
CUN
Vancouver
YVR
995
Fort Lauderdale
FLL
Montreal
YUL
225
Glasgow
GLA
Toronto
YYZ
385
Montego Bay
MBJ
Montreal
YUL
299
Puerto Vallarta
PVR
Montreal
YUL
649
Puerto Vallarta
PVR
Toronto
YYZ
531
Varadero
VRA
Montreal
YUL
695
Varadero
VRA
Toronto
YYZ
460
Québec City
YQB
Cancún
CUN
994
Montreal
YUL
Fort Lauderdale
FLL
384
Montreal
YUL
Montego Bay
MBJ
298
Montreal
YUL
Puerto Vallarta
PVR
530
Montreal
YUL
Varadero
VRA
184
Vancouver
YVR
Cancún
CUN
911
Vancouver
YVR
Toronto
YYZ
984
Toronto
YYZ
Cayo Coco
CCC
336
Toronto
YYZ
Lisbon
LIS
564
Toronto
YYZ
Manchester
MAN
648
Toronto
YYZ
Puerto Vallarta
PVR
694
Toronto
YYZ
Varadero
VRA
933
Toronto
YYZ
Vancouver
YVR
Top airports served by Air Transat
- Montreal Pierre Elliott Trudeau Intl Airport (YUL)
- Toronto Pearson Intl Airport (YYZ)
- Cancun Airport (CUN)
- Vancouver Intl Airport (YVR)
- Punta Cana Airport (PUJ)
- Québec City Airport (YQB)
- Paris Charles de Gaulle Airport (CDG)
- Fort Lauderdale Airport (FLL)
- London Gatwick Airport (LGW)
- Puerto Vallarta Ordaz Airport (PVR)
- Varadero Juan Gualberto Gomez Airport (VRA)
- Cayo Coco Airport (CCC)
- Calgary Airport (YYC)
- Santa Clara Airport (SNU)
- Puerto Plata La Union Airport (POP)
Air Transat contact information
- TS IATA code
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