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No organized boarding procedure and TV screens in most of the seats didnt work. For a 14 and half hour flight, without any entertainment made it much worse. Recliners in the seats were not working properly.

As usual Air India flight is very good but long journey with no media entertainment. Bring your own arrengment.

Very old flight So much out side sound Tv is off

Aircraft was upholstered recently and looked new. Entertainment monitor was not working for my seat and could not watch anything.Crew could have collected trash more often. They were reluctant to collect trash.

The aircraft was upholstered recently and looked new. Food was good, but variety could have been better. The entertainment monitor was not working for my seat and I couldn’t watch anything. Crew could have collected trash more often. They were reluctant to collect trash.

None of the entertainment was working. Breakfast was almost inedible. Lunch/dinner was ok. Bathrooms were fine. Staff was helpful.

Most ridiculous flight & service

Staff was very unpleasant. Food repeats. Seats were very uncomfortable. Spacing was not enough for legs. TV was not working and after telling twice they said will come to see it later. No one responded. Charging plugs were broken. Our watch and other devices were out of battery. Washroom was so dirty. Water all over the place. No seat covers or soap.

The Flight was delayed. They didn't notify. I was stranded, and was roaming here and there with my hand luggage at the Delhi Airport. After 2 long hours, someone finally found to escort me out of the airport to the hotel. Even at the hotel, we had issues with food bill payments. The hotel AC didn't work. The hotel bathroom was leaking of water. The hotel fridge didn't work. In the airlines, the entertainment system didn't work. Everything was self-service. The flight was old and shaky. This is the most horrible experience in any airline whatsoever. Despite being a patriotic Indian, I have blacklisted Air India from my future travels.

Cons: Seats were horrible, Tv was broken,

Pros: with 23 years old aircraft, I expected the seats are not comfortable. Same with the entertainment screen, it did not work for almost half the flight and after that, it started working like 1990s PC. The meal okay compared to other flights. From Ahmedabad to Delhi, there was no meal.

Cons: The attitude of check-in staff. The Check-in lady was rude to talk, felt like she does not want to help me, answered my question after repeating it 3 times. Also, at the boarding gate, same staff.

Pros: The itinerary and the fact that the flight was uneventful was the only good part.

Cons: The gentry itself

Pros: This is a state run airline. The only thing that was good was the itinerary.

Cons: The gentry always sucks

Pros: Most important job of moving people during pandemic is no easy and AI is doing it on timely manner.

Cons: Aircraft maintenance

Cons: can't help

Cons: garage service

Pros: Nothing

Cons: old aircraft. entertainment system was old. Couldn't charge my phone. flight attendants weren't responsive to my call.

Pros: Nothing. Aircraft was old. Entertainment system wasn't working well. Flight attendants didn't seem to care much about service. They didn't even notice or come to my location when I turned the flight attendant light on

Cons: Entertainment system needs to be fixed. Couldn't even charge my phone. Aircraft needs to be upgraded. It's too old. Flight attendant's need to be nicer and attentive.

Cons: Worst ever customer service

Cons: Worst customer service

Cons: Security check-in, Food and providing entertainment.

Pros: Nothing

Cons: Everything Sets, lights, bathroom, food, service, Lots of maintenance issues

Pros: Nothing was “great”. Food was reasonably good. The staff was courteous enough.

Cons: Delay for 2 hours after boarding, with no Air conditioning.That’s unacceptable. The entertainment system not working even after resetting by the crew. I was told many seats had the similar problem !!

Pros: Crew was good. Seats suck. Mine was not even working. Had to call the crew 4-5 times to recline and upright.

Cons: No wifi, no entertainment, bad seats.

Pros: Food was good

Cons: Very poor boarding process with unnecessary security checks at the gate with long lines, no priority for business class passengers, old dirty seats, had to ask for blankets and basic amenities, service was poor. Not up to standards for other airlines for business class travel

Pros: Food was good

Cons: No entertainment options, dirty seats, minimal space between seats in business class- expected more from a business class travel- did not meet expectations