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Pros: easy boarding

Cons: seats

Cons: Provide hot water

Cons: The airline charged for luggage at airport check in.

Pros: Generally a smooth experience.

Cons: The seats are too close together. Charging for drinks is out of character for a good airline. Go back to free non-alcoholic drinks.

Pros: Good seats. Friendly crew. They were late serving the breakfast snack, must have not been watching the time, but it made me chuckle.

Cons: The check-in at Washington Dulles was understaffed. Boarding was chaotic.

Pros: The crew was good

Cons: I didn’t like how I prepaid for my window seat & ended up with a different seat in the middle

Cons: Should have included meals on flights that are 8hrs.

Pros: Comfortable seats

Cons: Slow boarding

Pros: Great crew on board. Very helpful and friendly.

Cons: Check in staff need more customer service training.

Pros: Flight was fast.

Cons: The boarding process could have been better organized. For example by seat number like other airlines do. Having everyone board at once was a bit disoriented.

Pros: Food was hot

Cons: Seat were slightly uncomfortable

Pros: Crew was very nice. Food was ok.

Cons: Seats were not very comfortable.

Pros: Special meals were great

Cons: One of the flight attendants was a bit rude

Pros: The crew was Excellent the seating was good..

Cons: Nothing everything was good

Pros: Crew was amazing. Polite and friendly.

Cons: Seats were not very comfortable and there wasn’t any room to put things in the space under the tray table. Food was below average.

Cons: fly cleanup

Cons: We were led to believe checked bag was included in fare. It was not and cost an extra 50 Euros.

Pros: Crew were very friendly and helpful.

Pros: No

Cons: Chairs were narrow- not comfortable. Pay for drinks on international flights- not yet used to that.

Pros: Entertainment selection was great.

Cons: Layover at Dublin. The flight left 45 minute late and we missed our flight to Madrid. We had to rebook from Dublin to Madrid. And we will be arriving late to Madrid where all our activities will not be valid due to arriving late.

Pros: Flight on-time.

Cons: Food options are expensive, non-alcoholic beverages should be provided for free, and food options are really scarce. Add some entertainment or wifi.

Pros: The crew was very attentive and the flight left on-time and arrived on-time too. No issues with the schedule or my bags.

Cons: The seats are really uncomfortable, they provide you a pillow and a blanket, but with the limited space you can't even use them, there is even less space than on domestic planes. For an overseas flight this is really bad. Also, you cannot sleep, very long time for dinner and announcements.

Pros: Friendly crew Excellent movie selection Soft blankets Clean bathrooms

Cons: The “American breakfast burrito” tasted like the cardboard it was warmed up in No email updates sent to check in or enter international traveler information (eg, passport number).

Pros: The crew was friendly and attentive

Cons: Paying more for closer to the door is like cheese on a burger. Not my favorite move by airlines.

Cons: Food