Traveller reviews
Overall rating
6,5
Good
Based on 803 reviews
Boarding
6,6
Comfort
6,5
Crew
7,5
Entertainment
6,5
Food
6,0
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Travellers
16+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-15
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Aer Lingus information
| IATA code | EI |
|---|---|
| Routes | 172 |
| Top route | London Heathrow to Dublin |
| Airports served | 75 |
| Top airport | Dublin |
Aer Lingus traveller reviews
Pros
"Aer Lingus crew are great."
(in 303 reviews)
"The selection of movies was great."
(in 42 reviews)
""Comfortable, good food and good crew.""
(in 131 reviews)
Cons
"Also they lost our luggage."
(in 34 reviews)
"Missed connecting flight to London."
(in 20 reviews)
"Free drink/ water !"
(in 21 reviews)
Recent reviews
Traveller rating
231
59
65
103
9
Find reviews that mention:
food was good
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8,0
Always find Aer Lingus reliable and good value for money. Food on this flight was pretty basic and the headphone Jack at my seat only worked for one ear. Little disappointed in movie selection, limited on recent releases. Staff are okay - but I always buy a cheap ticket so not like I expect first class opulence anyway!!!
Reviewed Dec 2023review from
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8,0
Always find Aer Lingus reliable and good value for money. Food on this flight was pretty basic and the headphone Jack at my seat only worked for one ear. Little disappointed in movie selection, limited on recent releases. Staff are okay - but I always buy a cheap ticket so not like I expect first class opulence anyway!!!
Reviewed Dec 2023review from
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4,0
Seat only ok. Catering poor. Bad value.
Reviewed Dec 2023review from
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10,0
Staff are so nice and friendly, plane was very clean and plenty of leg room
Reviewed Nov 2023review from
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10,0
Boarding was so quick, flight was ahead of time which is great and the pilot spoke clearly and was letting people know everything, amazing, love travelling with you 😊
Reviewed Nov 2023review from
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4,0
It was cold the whole flight. Luckily had Ski-Jacket with hoodie. The food was just boiled macaroni in 'ketchup'. Better bring your own BigMac. Assisted Boarding was SUPERB!
Reviewed Nov 2023review from
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10,0
Loved it all
Reviewed Nov 2023review from
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10,0
Great hospitality and service! Seats are better cushioned then some
Reviewed Nov 2023review from
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10,0
Great hospitality and service! Seats could always be cushioned better.
Reviewed Nov 2023review from
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10,0
The terminal for US-bound passengers was TERRIBLE!
Reviewed Oct 2023review from
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2,0
It didn't fly lol
Reviewed Oct 2023review from
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4,0
delayed
Reviewed Oct 2023review from
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6,0
The vegan meal was pretty horrible tasting and the staff did not bring me breakfast and no coffee and asked. the connecting flight from dublin to bristol was much delayed.
Reviewed Oct 2023review from
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10,0
Good
Reviewed Oct 2023review from
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10,0
Customs is always a challenge. The customs officials were real humans, which was nice-not robots programmed on angry 😊. If you’re in a hurry to get through you’ll be stressed out. Allow yourselves plenty of time and it will be a stress free experience.
Reviewed Oct 2023review from
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10,0
There seemed to be much more leg room than a typical flight. I haven’t been that comfortable on a plane in years.
Reviewed Oct 2023review from
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10,0
Everything ran smoothly without incident. I was pleasantly surprised.
Reviewed Oct 2023review from
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2,0
It has nothing to do with Aer Lingus and everything to do with Frankfurt airport. There eere no visual displays of the flight destination at the gate. They kept changing our gate with semi audible public announcements and eventually I was at the wrong gate and my flight departed from the other gate.
Reviewed Oct 2023review from
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2,0
I got rerouted to another flight/city because the original flight was late and I would not have made my connection. I had to wait an additional five hours (no compensation) for the new flight which was also delayed because the computer was not working. Arrived at my final destination after nearly 20 hours of travel only to discover that my baggage had not arrived with me. Two days later and still waiting for my baggage. Customer service has been incredibly unhelpful and even hung up on me because I dared to ask for them to have someone call me when my bag arrived at the airport. No one apologized to me for what I experienced and they were dismissive of the fact that I have absolutely no clothes or toiletries. Absolutely awful, disorganized and stressful experience. Am dreading the return flight.
Reviewed Oct 2023review from
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10,0
Pretty darn good. Food was typical airline food. Not anyone’s favorite.
Reviewed Oct 2023review from
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2,0
As four hour wait with no explanation as to why the delay Very unacceptable
Reviewed Oct 2023review from
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10,0
We were notified that our flight would be changed from AerLingus plane to a chartered flight. That was a little worrisome at first, but the flight was uneventful. It was on time, the staff was courteous and the experience was good.
Reviewed Oct 2023review from
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8,0
The crew was very nice.
Reviewed Oct 2023review from
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10,0
Excellent long haul experience really enjoyed using Dublin pre-immigration
Reviewed Sep 2023review from
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10,0
Short commuter flight
Reviewed Sep 2023review from
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8,0
East and fast boarding.
Reviewed Sep 2023review from
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10,0
Nice easy flight. Crew was very nice and of all the times I have bought a seat for my guitar - this was the easiest. They were prepared and no problems at all.
Reviewed Sep 2023review from
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10,0
No problem with the flight all went smoothly.
Reviewed Sep 2023review from
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2,0
My luggage was missing for 3 days. It’s not acceptable
Reviewed Sep 2023review from
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4,0
Air Lingus flights were delayed on each of the three flights we took. Not a very good , and organized airline.
Reviewed Jul 2023review from
Aer Lingus FAQs
What is Aer Lingus' carry-on size allowance?
On board Aer Lingus flights, cabin baggage should not exceed 48x33x20cm. If your hand luggage is bigger, the Aer Lingus assistance team will most likely ask you to pay extra for checked luggage.
Where does Aer Lingus fly to?
Aer Lingus offers direct flights to 73 cities in 20 different countries. Dublin, London, and Chicago are the most popular cities covered by Aer Lingus.
What is Aer Lingus’ primary hub?
Aer Lingus concentrates most of its flight operations in Dublin.
How does KAYAK find such low prices on Aer Lingus flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Aer Lingus.
Flight status
Aer Lingus route map
Top airports served by Aer Lingus
- Dublin Airport (DUB)
- London Heathrow Airport (LHR)
- Cork Airport (ORK)
- London Gatwick Airport (LGW)
- Amsterdam Schiphol Airport (AMS)
- Shannon Airport (SNN)
- Paris Charles de Gaulle Airport (CDG)
- Manchester Airport (MAN)
- Malaga Airport (AGP)
- Boston Logan Intl Airport (BOS)
- New York John F Kennedy Intl Airport (JFK)
- Birmingham Airport (BHX)
- Brussels Bruxelles-National Airport (BRU)
- Faro Airport (FAO)
- Duesseldorf Intl Airport (DUS)
Aer Lingus contact information
- EI IATA code
- +353 1 886 8505 Call
- aerlingus.com Visit
Overview of Aer Lingus
Aer Lingus is a national airline of Ireland and operates out of its hub in Dublin. Flying extensively throughout the United Kingdom and Europe, popular vacation destinations such as France, Greece and Croatia make up a large portion of their seasonal routes. It has operated services across the Atlantic Ocean to New York since 1958 and has since expanded to offer more than 10 other American cities.
In 2015 it was bought by the International Airline Group and now exists as a subsidiary of the company alongside other European airlines Vueling, Iberia and British Airways. Codeshare agreements are in place with a number of other carriers including United Airlines, Etihad Airways, Air Canada, Alaska Airlines and WestJet. Despite having a limited number of scheduled flights through North America, Aer Lingus is able to offer a range of services via these codeshare agreements.
Preferring to use only Airbus planes, the Aer Lingus fleet is predominantly made up of short-to-medium range jets such as the A320 family. Boeing and British Aerospace aircraft have been phased out of the fleet. A distinctive green shamrock leaf is located on the tail of the aircraft. All flights within Europe operate with just an Economy cabin; however, longer transatlantic services also offer Business Class.
It exists as the official airline of the Irish Rugby Team, helping the players and staff fly across the world to compete in tournaments. The faces of star players have been detailed on the body of some of the aircraft, dubbed the Green Spirit. The regular shamrock feature is stylized within a rugby ball on these special models.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.