Traveller reviews
Overall rating
7,4
Good
Based on 6 075 reviews
Boarding
7,6
Comfort
7,3
Crew
8,0
Entertainment
7,1
Food
6,8
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Aer Lingus information
| IATA code | EI |
|---|---|
| Routes | 165 |
| Top route | London Heathrow to Dublin |
| Airports served | 77 |
| Top airport | Dublin |
Aer Lingus traveller reviews
Pros
"Aer Lingus crew are great."
(in 303 reviews)
"The selection of movies was great."
(in 42 reviews)
""Comfortable, good food and good crew.""
(in 131 reviews)
Cons
"Also they lost our luggage."
(in 34 reviews)
"Missed connecting flight to London."
(in 20 reviews)
"Free drink/ water !"
(in 21 reviews)
Recent reviews
Traveller rating
748
751
544
230
217
Find reviews that mention:
lost luggage
leg room
customer service
flight attendants
connecting flight
short flight
good food
crew was great
international flight
friendly staff
seats were uncomfortable
good entertainment
great flight
entertainment options
food and entertainment
transatlantic flights
seats are too close
water for free
hours later
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5,3
Cons: Flight crew was rude
review from
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8,0
Pros: Thanks to COVID, minimal service
Cons: A cup of tea about $7.00. Can it be better. Certainly
review from
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6,8
Cons: Food & Beverage service almost nonexistent. Anything beyond water is almost $7.00.
review from
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6,6
Cons: Food
review from
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4,5
Cons: Lost a piece of luggage between Dublin and Edinburgh
review from
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10,0
Pros: See review for previous leg of flight.
Cons: See review for previous leg of flight.
review from
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10,0
Pros: Due to a hurricane, I actually missed my original flight date, but Aer Lingus allowed me to rebook (2 days later!) at no cost, which was really great of them. Absolutely no wait at check-in and very good service there. Got window seats on both legs of flight, with no one in my row. Meals on first flight leg were very good. Crew did a good job and made me confident of their work. Both flight legs arrived early. Everything went well. Very good airline - I will certainly fly with them again.
Cons: It seems that there was no snack or beverage on the second leg of flight (ca. 3 hours), but I probably just slept through it. Price seemed high for this route and season, but it was much better than any other airline: flying has become expensive in the COVID era. But Aer Lingus keeps us moving ahead. Great job!
review from
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10,0
Pros: Friendly staff, quick check in, very nice flight
review from
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2,0
Cons: Kayak is a horrible company and not easy to work with. They have screwed me royally and I will say nothing but bad things about them. They should not even be in business the way they have handled my situation including hanging up on me multiple times and changing the rules for flight changes, etc. Saying I am unhappy is an understatement.
review from
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2,0
Pros: Nothing. Lost money on flight
Cons: Refunding our flight and not stealing our money during the pandemic
review from
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2,0
Pros: I never got on the flight as there is a global pandemic and a mandate for NY'ers not to travel. The worst part is that I don't think I'm getting a refund.
review from
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2,0
Pros: Nothing
Cons: You are selling tickets for flights that are not available. You are taking money from people and cheating them. You should check to make sure the flights are still going
review from
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8,0
Pros: They were nice, rushed through beverages, but since it was a short flight that's understandable.
Cons: The top cushion on the seats could be less bulky.
review from
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8,0
Cons: Crew was a bit loud and kept me awake during flight in one of the tail seats
review from
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7,2
Pros: I love that you fly from Hartford. It makes my travel to Europe so much easier! Thank you!!!!
Cons: Our flight seemed to have only 1 toilet at the back of the plane that passengers were allowed to use so there was always a line. There was a second toilet in the crew area at the back and it seemed that they could have offered passengers to use that.
review from
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4,0
Pros: crew was super nice
Cons: major delay, no info, boarding process felt like a cluster
review from
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2,0
Pros: nothing
Cons: Opodo messed up my booking. I reached the airport only to find out that the booking was cancelled by Opodo though I received an email from Opodo 24 hours before advising me to check in on the flight. As I was busy with some construction work at home I thought I would check in at the airport. Opodo advisors were not helpful on the phone and I ended up missing a family get together due to their incompatibility.
review from
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2,0
Pros: nothing
Cons: Opodo messed up my booking. I reached the airport only to find out that the booking was cancelled by Opodo though I received an email from Opodo 24 hours before advising me to check in on the flight. As I was busy with some construction work at home I thought I would check in at the airport. Opodo advisors were not helpful on the phone and I ended up missing a family get together due to their incompatibility.
review from
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9,3
Pros: Efficient and practical
Cons: Could always use a little more room
review from
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10,0
Pros: Best flight in a long time - comfortable seats, good food and service, good entertainment.
Cons: Can’t think of anything
review from
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8,3
Pros: Aer Lingus crew are great. Probably some of the nicest people in the world. Lightly loaded so boarding was quick and staff were lenient about cabin baggage.
Cons: My 757 is among the oldest aircraft in service, and it shows. Noisy and every surface is well worn. Seats are substandard in the industry for a long flight. Granted the flight was lightly filled, so that made it a bit nicer.
review from
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6,6
Pros: nice crew
Cons: Boarding a plane this size at gate c21 ridiculous due to lack of space. Business class cabin is dated and seats not so comfortable. Food was mediocre at best.
review from
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10,0
Pros: The crew was amazing!
Cons: I can't think of a thing
review from
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10,0
Pros: Indeed the crew was amazing!
Cons: Nothing. It was all good!
review from
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9,6
Cons: The only complaint I have was the bag dropoff counter. There was one person, checking in 9 airlines! A second person came after awhile, and they were amazing, polite and very efficient. But the wait to get to the counter was not acceptable. Even tho' we were fourth in line, they began calling people from the back for another, I guess, earlier flight, different airline. Understandable, but frustrating for those of us who arrived early, but had to wait. Otherwise, flying Aer Lingus was a pleasure.
review from
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10,0
Pros: Nice smooth process and good deal
Cons: You did just fine
review from
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10,0
Pros: Comfortable, good food and good crew
review from
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9,3
Pros: Very friendly crew
Cons: Flight got delayed. Would be nice if the crew would come around w water occasionally
review from
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6,0
Cons: Flight was late due to earlier mechanical error. These things happen but still annoying when they do. Crew didn’t seem too bothered.
review from
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7,0
Pros: Friendly flight crew. Food was good as well with options!
Cons: My seat was pretty uncomfortable, not sure why but my tailbone was killing me halfway through the flight. That rarely happens to me.
review from
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7,5
Pros: Comfortable seats!
Cons: Dublin was difficult off boarding, had to take a bus and multiple multiple steps and escalators. Difficult for people trying to connect in under 90 minutes
review from
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7,3
Cons: They don’t hold bassinet seats for families traveling with infants! They sell them as extended leg room seats now. Disappointing.
review from
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4,8
Cons: The check in in the web site was not working the previous day. The check in at the airport in rome was hoorible... 1 hour and 20 minutes on line to be able to check in. Only two clercks workig in a very croded space .
review from
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2,3
Pros: Nothing
Cons: Everything - Seating is so cramped. Food was even worse than usual airline food. Will never fly Aer Lingus again
review from
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5,0
Pros: The crew were great ( very helpful). Comfort ?
Cons: Plane late due to electrical failure. Manchester airport, stuck on bus because driver couldn't open the door.
review from
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10,0
Pros: Good organization and nice staff
Cons: N/A
review from
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2,0
Pros: Everything about this booking was a disaster. Not the least of which is that my bags are still on London and are total travel time will end up being about 24 hours returning.
review from
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10,0
Pros: The flight attendants worked hard to make the flight a good experience.
review from
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9,5
Pros: Friendly and helpful crew
Cons: Disembarkation at Belfast
review from
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8,0
Cons: Headphone jack still requires an adapter. Free headphones are very uncomfortable and don’t sound great. Just give out free adapters or change the jacks please. Announcements were super loud in the headphones.
review from
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10,0
Pros: On time, as expected, no delays
Cons: USB chargers and more modern entertainment systems
review from
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10,0
Pros: On time, great crew, comfortable ride even in coach
Cons: Proper charging stations on planes (not just underseat plus, but better to have front-facing USB).
review from
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4,3
Cons: Flight was delayed once we had boarded, so we had to sit at the gate for about 2 hours, which was not the crew's fault of course, however, they could have offered drinks. Once we finally got in the air, they only offered purchasable snacks in a way that was confusing--and did not even come through the cabin with complimentary drinks. Given the circumstances, and the fact the time in our seats was extended by over two hours, there could have been some better service from the actual flight attendants. It should have been clearly stated at the beginning of the flight, and once more when we were in the air, that no complimentary drinks were going to be handed out, and if we wanted anything, we would need to purchase it. I wouldn't have minded purchasing if I had known that was my only option.
review from
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9,6
Pros: Everything was easy and the crew were really nice.
Cons: Both transatlantic flights I had requested lactose-free meal options, neither of which happened.
review from
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10,0
Pros: Going through US Customs in Dublin is great, makes The landing home so much easier.
Cons: The airline made people unnecessarily nervous by posting a very early boarding time so people thought they had to jump in line in customs when, in fact, we all had the same departure times and all had plenty of time.
review from
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8,6
Pros: Great to go through customs in Dublin so the landing at home is easy.
Cons: The airline made people unnecessarily nervous by posting a very early boarding time so people thought they had to jump in line in customs when, in fact, we all had the same departure times and all had plenty of time.
review from
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9,5
Pros: Very professional, engaged and polite
Cons: Water
review from
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10,0
Pros: Return on investment is excellent. great ground and air crew great service all around.
review from
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5,6
Pros: Rapid boarding with no delays
Cons: No snacks, no entertainment.
review from
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9,0
Pros: Entertainment and the dinning.
Cons: Entertainment was a bit old thought and the snacks were a poor
review from
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8,0
Pros: Crew and new, spacious aircraft
Cons: Nothing in particular.
review from
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3,0
Pros: Quick boarding and departed on time.
Cons: Everything else. Air Lingus is like Ryan Air with an Irish accent. No space, terrible food, very low quality entertainment system with the sound muffled and barely audible.
review from
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7,3
Pros: Easy boarding
Cons: Food trays left with us for over an hour. Crew too cool , more interested in each other
review from
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9,6
Pros: Crew have specific instructions and we're lovely
Cons: Recommending people don't push the seat back as the coach class is very tight
review from
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6,0
Cons: The person next to me was x and overflowing onto my area and leaning on me through the flight
review from
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10,0
Pros: Staff was great
Cons: There should be a choice of Halal meal also, while booking the seat
review from
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10,0
Cons: The flight attendants were just awesome. First time flying with Aer Lingus and I must say they are my favorite airline henceforth
review from
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10,0
Pros: The crews were awesome and very friendly professional
review from
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6,0
Cons: No USB charging point working and I had purchased on board wifi
review from
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6,0
Cons: They do not offer free bags to America anymore.
review from
Flight status
Aer Lingus route map
Top airports served by Aer Lingus
- Dublin Airport (DUB)
- London Heathrow Airport (LHR)
- London Gatwick Airport (LGW)
- Cork Airport (ORK)
- Amsterdam Schiphol Airport (AMS)
- Shannon Airport (SNN)
- Paris Charles de Gaulle Airport (CDG)
- Manchester Airport (MAN)
- Belfast City Airport (BHD)
- Boston Logan Intl Airport (BOS)
- Birmingham Airport (BHX)
- New York John F Kennedy Intl Airport (JFK)
- Chicago O'Hare Intl Airport (ORD)
- Brussels Bruxelles-National Airport (BRU)
- Munich Franz Josef Strauss Airport (MUC)
Aer Lingus contact information
- EI IATA code
- +353 1 886 8505 Call
- aerlingus.com Visit
Overview of Aer Lingus
Aer Lingus is a national airline of Ireland and operates out of its hub in Dublin. Flying extensively throughout the United Kingdom and Europe, popular vacation destinations such as France, Greece and Croatia make up a large portion of their seasonal routes. It has operated services across the Atlantic Ocean to New York since 1958 and has since expanded to offer more than 10 other American cities.
In 2015 it was bought by the International Airline Group and now exists as a subsidiary of the company alongside other European airlines Vueling, Iberia and British Airways. Codeshare agreements are in place with a number of other carriers including United Airlines, Etihad Airways, Air Canada, Alaska Airlines and WestJet. Despite having a limited number of scheduled flights through North America, Aer Lingus is able to offer a range of services via these codeshare agreements.
Preferring to use only Airbus planes, the Aer Lingus fleet is predominantly made up of short-to-medium range jets such as the A320 family. Boeing and British Aerospace aircraft have been phased out of the fleet. A distinctive green shamrock leaf is located on the tail of the aircraft. All flights within Europe operate with just an Economy cabin; however, longer transatlantic services also offer Business Class.
It exists as the official airline of the Irish Rugby Team, helping the players and staff fly across the world to compete in tournaments. The faces of star players have been detailed on the body of some of the aircraft, dubbed the Green Spirit. The regular shamrock feature is stylized within a rugby ball on these special models.
Aer Lingus Cancellation Policy
As the situation changes with coronavirus (COVID-19), Aer Lingus will continually update its policies accordingly. Please contact Aer Lingus directly for the latest information about cancellation fees. You can find the most up-to-date information on Aer Lingus policies here: Aer Lingus Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.