Guest reviews
Overall rating
7,8
Good
Based on 18 reviews
Cleanliness
7,9
Comfort
7,7
Pick-up/Drop-off
7,7
Value for money
7,9
Pros
"Easy to find, friendly staff."
(in 305 reviews)
"car was clean and very comfortable."
(in 734 reviews)
"Great price and clean."
(in 280 reviews)
Cons
"No communication, terrible customer service"
(in 81 reviews)
"Major credit card not enough."
(in 28 reviews)
"Did not find car rental place."
(in 28 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
shuttle from the airport
car was clean
friendly staff
car was dirty
car available
took over an hour
drop off the car
great car
car was great
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4,0
Pros: Nothing it was horrible!
Cons: Kayak needs to inform its customers that there is a NIGHT FEE! I PAID 38 EUROS because i reserved my car after 10:00pm! NEVER AGAIN FROM KAYAK
review from
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10,0
Pros: Price, service
review from
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2,0
Cons: My flight was delayed so they gave my car away. However, instead of trying to be helpful, the lady told me that I need to go to another kiosk and rent a car elsewhere. Very rude and unprofessional.
review from
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2,0
Pros: They did not have record whatsoever of my reservation. I was not able to rent and ended up paying a lot more with another agency.
review from
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2,0
Never again!
Cons: Reserved a car, called them to make sure they stay open late since our flight was landing after their business hours, they assured me they will (2 months before the flight). Then our flight got delayed, so I kept calling them all evening to let them know but no one answered the phone. When we finally got to the airport to pick up the car, the whole place was deserted. No car, no message, no place to go, three small kids in tow. Everyone should stay away from this place!!!!!!!
review from
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10,0
Great car for cheap!
Pros: Luxurious, sporty, powerful, and comfortable. Good service at drop off and pick up.
Cons: Loved everything.
review from
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7,6
Good
Pros: The customer service was friendly but I had to wait a long time to be seen at the desk. In the morning there was no signage saying ace so I had to ask around ( later in the day the signage was up)
Cons: I had reserved manual transmission but was given automatic
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8,0
Ace rent a car at Prague airport
Cons: C$15/day
review from
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9,2
Pros: Very easy pick up - whole process took 10 minutes. Car was what we expected, friendly staff.
Cons: The location is a little difficult to drop off the car again because in the center.
review from
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10,0
Pros: Prague Vaclav Airport service counter was very helpful. From speaking and translating to the taxi driver giving him directions of where to take me to pick up the car, to clearly explaining all of my rental options, etc. The simplicity of returning my car and quickly getting to my flight.
Cons: There is nothing I can think of at the moment. Everything went well.
review from
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10,0
Pros: Price, service
review from
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10,0
Great car for cheap!
Pros: Luxurious, sporty, powerful, and comfortable. Good service at drop off and pick up.
Cons: Loved everything.
review from
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9,2
Pros: Very easy pick up - whole process took 10 minutes. Car was what we expected, friendly staff.
Cons: The location is a little difficult to drop off the car again because in the center.
review from
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10,0
Pros: Prague Vaclav Airport service counter was very helpful. From speaking and translating to the taxi driver giving him directions of where to take me to pick up the car, to clearly explaining all of my rental options, etc. The simplicity of returning my car and quickly getting to my flight.
Cons: There is nothing I can think of at the moment. Everything went well.
review from
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7,6
Good
Pros: The customer service was friendly but I had to wait a long time to be seen at the desk. In the morning there was no signage saying ace so I had to ask around ( later in the day the signage was up)
Cons: I had reserved manual transmission but was given automatic
review from
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8,0
Ace rent a car at Prague airport
Cons: C$15/day
review from
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4,0
Pros: Nothing it was horrible!
Cons: Kayak needs to inform its customers that there is a NIGHT FEE! I PAID 38 EUROS because i reserved my car after 10:00pm! NEVER AGAIN FROM KAYAK
review from
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2,0
Cons: My flight was delayed so they gave my car away. However, instead of trying to be helpful, the lady told me that I need to go to another kiosk and rent a car elsewhere. Very rude and unprofessional.
review from
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2,0
Pros: They did not have record whatsoever of my reservation. I was not able to rent and ended up paying a lot more with another agency.
review from
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2,0
Never again!
Cons: Reserved a car, called them to make sure they stay open late since our flight was landing after their business hours, they assured me they will (2 months before the flight). Then our flight got delayed, so I kept calling them all evening to let them know but no one answered the phone. When we finally got to the airport to pick up the car, the whole place was deserted. No car, no message, no place to go, three small kids in tow. Everyone should stay away from this place!!!!!!!
review from
Other suppliers in Prague scored
Where can I find Ace hire cars in Prague?
Revolucni 1044/23, Ace car hire
Address
Revolucni 1044/23Phone
+420 775 505 550FAQs about hiring a car from Ace in Prague
How many car hire locations does Ace have in Prague?
Ace has 2 car hire locations in Prague. Take a look at our Ace hire location map to find the best car hires near you.
Does Ace have a car hire location at the airport: Václav Havel Prague Airport (PRG)?
Yes
Does Ace offer shuttle or airport pick-up services from Václav Havel Prague Airport (PRG)?
Yes