Guest reviews
Overall rating
7,5
Good
Based on 19 reviews
Cleanliness
8,0
Comfort
7,4
Pick-up/Drop-off
7,4
Value for money
7,5
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Pros
"The staff was friendly."
(in 396 reviews)
"good price when booked online ."
(in 286 reviews)
"The shuttle experience was great."
(in 304 reviews)
Cons
"The booked car was not available."
(in 819 reviews)
"Worst customer service ever."
(in 93 reviews)
"Car was dirty and smelled on inside."
(in 842 reviews)
Recent reviews
Traveller rating
4
2
0
1
3
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4,0
Pros: Nothing it was horrible!
Cons: Kayak needs to inform its customers that there is a NIGHT FEE! I PAID 38 EUROS because i reserved my car after 10:00pm! NEVER AGAIN FROM KAYAK
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10,0
Pros: Price, service
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2,0
Cons: My flight was delayed so they gave my car away. However, instead of trying to be helpful, the lady told me that I need to go to another kiosk and rent a car elsewhere. Very rude and unprofessional.
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2,0
Pros: They did not have record whatsoever of my reservation. I was not able to rent and ended up paying a lot more with another agency.
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2,0
Never again!
Cons: Reserved a car, called them to make sure they stay open late since our flight was landing after their business hours, they assured me they will (2 months before the flight). Then our flight got delayed, so I kept calling them all evening to let them know but no one answered the phone. When we finally got to the airport to pick up the car, the whole place was deserted. No car, no message, no place to go, three small kids in tow. Everyone should stay away from this place!!!!!!!
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10,0
Great car for cheap!
Pros: Luxurious, sporty, powerful, and comfortable. Good service at drop off and pick up.
Cons: Loved everything.
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7,6
Good
Pros: The customer service was friendly but I had to wait a long time to be seen at the desk. In the morning there was no signage saying ace so I had to ask around ( later in the day the signage was up)
Cons: I had reserved manual transmission but was given automatic
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8,0
Ace rent a car at Prague airport
Cons: C$15/day
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9,2
Pros: Very easy pick up - whole process took 10 minutes. Car was what we expected, friendly staff.
Cons: The location is a little difficult to drop off the car again because in the center.
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10,0
Pros: Prague Vaclav Airport service counter was very helpful. From speaking and translating to the taxi driver giving him directions of where to take me to pick up the car, to clearly explaining all of my rental options, etc. The simplicity of returning my car and quickly getting to my flight.
Cons: There is nothing I can think of at the moment. Everything went well.
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Top tips for hiring a car from Ace in Prague
- Compact car hires from Ace in Prague are around 12% cheaper than other car types, on average
FAQs about hiring a car from Ace in Prague
What is the most popular car hire from Ace in Prague?
How many car hire locations does Ace have in Prague?
Does Ace have a car hire location at the airport: Václav Havel Prague airport (PRG)?
Does Ace offer shuttle or airport pick-up services from Václav Havel Prague airport (PRG)?
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