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Václav Havel Prague Airport car hire reviews and directory
Rated no. 1
Avis
Best rated
9,6 Excellent (2 reviews)
1 location at Václav Havel Prague Airport
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Avis reviews
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Avis
Locations at Václav Havel Prague Airport
Airport Ruzyne
+420 235 362 420
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Avis reviews at Václav Havel Prague Airport
Rated no. 2
Budget
8,3 Excellent (31 reviews)
1 location at Václav Havel Prague Airport
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Budget reviews
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Budget
Locations at Václav Havel Prague Airport
Ruzyne
+420 220 560 443
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Budget reviews at Václav Havel Prague Airport
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car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
great service
friendly staff
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9,6
Pros: Associated by counter at check in was very helpful and did all in his power to satisfied us.
Cons: Still did not receive email that we return a car and no paper document that successfully returned the car.
review from
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10,0
Pros: Yes very friendly.
review from
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8,8
Pros: Clean and quike service
Cons: 1. I have invited audi and i got skoda. 2. It was very expensive in the end for somthing like skoda after i added the insurance
review from
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8,8
Pros: There was no line in the rental office, the staff person was friendly, and the drop-off was super easy and very pleasant. The car was not cleaned properly, but after our request, they had it cleaned. The car itself, however, was excellent (Skoda Octavia).
Cons: They should prepare the cars for rentals with more care.
review from
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6,0
Cons: The service at the check-in desk. It was terrible, the guy who treated us was impatient, spoiling their good name
review from
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5,2
Cons: They tried to add $350 damage on the car that was there two weeks after the fact. I emailed customer service that there was no damage on the car. But absolutely no response. I literally had to walk into the office and they looked at the pictures and agreed that there was no damage.
review from
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6,0
Cons: They changed 800 euros for a deposit. Way too much. I reserved and paid extra for an automatic Audi A3 or something similar, instead I got a manual junker skoda with wiper blades barely working. The customer service in Prague is non existent.
review from
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10,0
Pros: Friendly staff One issue with some liquid that needed to be added so had to go back and ask Drop-off is utterly confusing
review from
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4,4
Cons: I booked a van and they gave me small 7 seats car , it wasn’t even a minivan. I booked it for 185$ and paid 380 euro. Insurance, passing boarder and all kind of other stuff
review from
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9,6
Pros: The Pick up and Drop off were very quick. Staff are well trained and efficient. The car was new with approximately 1000 kms on it. It was very clean inside and outside.
Cons: Not much. The parking spaces for Budget are a walk and 12 floors up in an adjacent building to the rental desk. It would make it easier with luggage to have a closer and more convenient parking facility.
review from
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7,6
Pros: Easy to pickup and drop off.
Cons: Disclosing the fees up front. Not knowing that one has to pay extra in order to take the car 150 Km south of the boarder. And, to pay extra for tolls to drive the car south of the boarder. These turned a good deal on this rental to a poor deal.
review from
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10,0
Budget at Prague Airport exceeded my expectations!
Pros: We saw a great deal on Kayak for Budget and thought it might be too good to be true. It wasn't. We got a free upgrade on arrival and the car made traveling with my wife and baby around Central Europe easier.
Cons: Only suggestion I can think of is if there would be a way to pay and register for the toll vingettes for other countries through the rental car pick up.
review from
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9,6
Pros: Associated by counter at check in was very helpful and did all in his power to satisfied us.
Cons: Still did not receive email that we return a car and no paper document that successfully returned the car.
review from
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10,0
Pros: Yes very friendly.
review from
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8,8
Pros: Clean and quike service
Cons: 1. I have invited audi and i got skoda. 2. It was very expensive in the end for somthing like skoda after i added the insurance
review from
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8,8
Pros: There was no line in the rental office, the staff person was friendly, and the drop-off was super easy and very pleasant. The car was not cleaned properly, but after our request, they had it cleaned. The car itself, however, was excellent (Skoda Octavia).
Cons: They should prepare the cars for rentals with more care.
review from
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10,0
Pros: Friendly staff One issue with some liquid that needed to be added so had to go back and ask Drop-off is utterly confusing
review from
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9,6
Pros: The Pick up and Drop off were very quick. Staff are well trained and efficient. The car was new with approximately 1000 kms on it. It was very clean inside and outside.
Cons: Not much. The parking spaces for Budget are a walk and 12 floors up in an adjacent building to the rental desk. It would make it easier with luggage to have a closer and more convenient parking facility.
review from
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10,0
Budget at Prague Airport exceeded my expectations!
Pros: We saw a great deal on Kayak for Budget and thought it might be too good to be true. It wasn't. We got a free upgrade on arrival and the car made traveling with my wife and baby around Central Europe easier.
Cons: Only suggestion I can think of is if there would be a way to pay and register for the toll vingettes for other countries through the rental car pick up.
review from
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6,0
Cons: The service at the check-in desk. It was terrible, the guy who treated us was impatient, spoiling their good name
review from
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5,2
Cons: They tried to add $350 damage on the car that was there two weeks after the fact. I emailed customer service that there was no damage on the car. But absolutely no response. I literally had to walk into the office and they looked at the pictures and agreed that there was no damage.
review from
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6,0
Cons: They changed 800 euros for a deposit. Way too much. I reserved and paid extra for an automatic Audi A3 or something similar, instead I got a manual junker skoda with wiper blades barely working. The customer service in Prague is non existent.
review from
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4,4
Cons: I booked a van and they gave me small 7 seats car , it wasn’t even a minivan. I booked it for 185$ and paid 380 euro. Insurance, passing boarder and all kind of other stuff
review from
Rated no. 3
Ace
7,7 Good (14 reviews)
1 location at Václav Havel Prague Airport
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Ace reviews
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Ace
Locations at Václav Havel Prague Airport
Aviaticka 1082/10
+420 603 442 244
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Ace reviews at Václav Havel Prague Airport
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car was clean
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drop off the car
great car
car was great
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10,0
Pros: Price, service
review from
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2,0
Cons: My flight was delayed so they gave my car away. However, instead of trying to be helpful, the lady told me that I need to go to another kiosk and rent a car elsewhere. Very rude and unprofessional.
review from
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2,0
Pros: They did not have record whatsoever of my reservation. I was not able to rent and ended up paying a lot more with another agency.
review from
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2,0
Never again!
Cons: Reserved a car, called them to make sure they stay open late since our flight was landing after their business hours, they assured me they will (2 months before the flight). Then our flight got delayed, so I kept calling them all evening to let them know but no one answered the phone. When we finally got to the airport to pick up the car, the whole place was deserted. No car, no message, no place to go, three small kids in tow. Everyone should stay away from this place!!!!!!!
review from
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10,0
Great car for cheap!
Pros: Luxurious, sporty, powerful, and comfortable. Good service at drop off and pick up.
Cons: Loved everything.
review from
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7,6
Good
Pros: The customer service was friendly but I had to wait a long time to be seen at the desk. In the morning there was no signage saying ace so I had to ask around ( later in the day the signage was up)
Cons: I had reserved manual transmission but was given automatic
review from
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8,0
Ace rent a car at Prague airport
Cons: C$15/day
review from
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10,0
Pros: Prague Vaclav Airport service counter was very helpful. From speaking and translating to the taxi driver giving him directions of where to take me to pick up the car, to clearly explaining all of my rental options, etc. The simplicity of returning my car and quickly getting to my flight.
Cons: There is nothing I can think of at the moment. Everything went well.
review from
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10,0
Pros: Price, service
review from
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10,0
Great car for cheap!
Pros: Luxurious, sporty, powerful, and comfortable. Good service at drop off and pick up.
Cons: Loved everything.
review from
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10,0
Pros: Prague Vaclav Airport service counter was very helpful. From speaking and translating to the taxi driver giving him directions of where to take me to pick up the car, to clearly explaining all of my rental options, etc. The simplicity of returning my car and quickly getting to my flight.
Cons: There is nothing I can think of at the moment. Everything went well.
review from
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7,6
Good
Pros: The customer service was friendly but I had to wait a long time to be seen at the desk. In the morning there was no signage saying ace so I had to ask around ( later in the day the signage was up)
Cons: I had reserved manual transmission but was given automatic
review from
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8,0
Ace rent a car at Prague airport
Cons: C$15/day
review from
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2,0
Cons: My flight was delayed so they gave my car away. However, instead of trying to be helpful, the lady told me that I need to go to another kiosk and rent a car elsewhere. Very rude and unprofessional.
review from
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2,0
Pros: They did not have record whatsoever of my reservation. I was not able to rent and ended up paying a lot more with another agency.
review from
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2,0
Never again!
Cons: Reserved a car, called them to make sure they stay open late since our flight was landing after their business hours, they assured me they will (2 months before the flight). Then our flight got delayed, so I kept calling them all evening to let them know but no one answered the phone. When we finally got to the airport to pick up the car, the whole place was deserted. No car, no message, no place to go, three small kids in tow. Everyone should stay away from this place!!!!!!!
review from
Rated no. 4
Dollar
7,7 Good (14 reviews)
1 location at Václav Havel Prague Airport
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Dollar reviews
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Dollar
Locations at Václav Havel Prague Airport
Aviaticka 1082/10
+420 225 345 021
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Dollar reviews at Václav Havel Prague Airport
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pick up the car
car was clean
great car
car i reserved
car was great
picked up the car
drop the car
great experience
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2,0
When we arrived to the airport it turned out they have no car.
Pros: I was angry. After waiting and calling and trying to solve the problem we gave up - no car, no logical explanation.
Cons: Read the previous comment.
review from
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10,0
wonderful customer service
Pros: Had a great customer service experience Agent was well versed in foreign travelers
review from
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2,0
When I got to the rental place they didn't have my
Cons: I showed up to the place and they could find my reservation, didn't rent the car.
review from
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10,0
Pros: Pick up was easy and fast (no line), got upgrade to next size and diesel. Return took about 2-3 min after three weeks of rental.
review from
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2,0
Worst
Pros: We came from a flight to pick the car at 8:25 ( not at 8 as i asked. There were no car and thay said its my problem that i wanted to rent it with KAYAK company that made mistake and overbooked cars without check the Dollar company so they dident let us car/speak with the mannager or anything and sent us away, after 3 hours of waiting there and please ask to help us get a car we saw that someone bring backcar and after long conversations they let us the car . I couldent find your phone number or way of contact but i think kayak and dorral company dident behave in the standart way of international company and i dont trust or recommand anyone use this companyies again. I will be happy to hear from someone from your company about it please because we paid more, we lost lots of hours in the airport and the main thing- the trust of this companies and especially -you - Kayak that got our money!
review from
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10,0
Great service
Pros: We had to stay additional 3 days and they extended our rental at the same rate without any up charges!
review from
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2,0
Terrible
Pros: There was no office, no car, no shuttle. Had to take a taxi for 160km. What is that? !!!
review from
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10,0
wonderful customer service
Pros: Had a great customer service experience Agent was well versed in foreign travelers
review from
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10,0
Pros: Pick up was easy and fast (no line), got upgrade to next size and diesel. Return took about 2-3 min after three weeks of rental.
review from
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10,0
Great service
Pros: We had to stay additional 3 days and they extended our rental at the same rate without any up charges!
review from
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2,0
When we arrived to the airport it turned out they have no car.
Pros: I was angry. After waiting and calling and trying to solve the problem we gave up - no car, no logical explanation.
Cons: Read the previous comment.
review from
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2,0
When I got to the rental place they didn't have my
Cons: I showed up to the place and they could find my reservation, didn't rent the car.
review from
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2,0
Worst
Pros: We came from a flight to pick the car at 8:25 ( not at 8 as i asked. There were no car and thay said its my problem that i wanted to rent it with KAYAK company that made mistake and overbooked cars without check the Dollar company so they dident let us car/speak with the mannager or anything and sent us away, after 3 hours of waiting there and please ask to help us get a car we saw that someone bring backcar and after long conversations they let us the car . I couldent find your phone number or way of contact but i think kayak and dorral company dident behave in the standart way of international company and i dont trust or recommand anyone use this companyies again. I will be happy to hear from someone from your company about it please because we paid more, we lost lots of hours in the airport and the main thing- the trust of this companies and especially -you - Kayak that got our money!
review from
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2,0
Terrible
Pros: There was no office, no car, no shuttle. Had to take a taxi for 160km. What is that? !!!
review from
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+420 235 364 531
