Airone Wellness Hotel

You dont expect to book a hotel that boasts fabulous views half way up mount etna and then get given a room at the back of hotel looking onto a noisy street

The location The proximity to the Etna and the view over Zafferana is breathtakingly beautiful. The breakfast On our first morning the bar man made us three cappuccini although the restaurant was not open yet. Thank you.

The room We were given a room that did not suit our needs and were offered to get an upgrade if we paid for it. After having visited three other rooms and discussing with the staff members, we were given a better (more spacious) one without having to pay for it. The reception We were given no (e.g. use of phone in the spa) or erroneous (e.g. lacking dressing gowns in the room) explanations and the receptionist made a very limp attempt to be humorous about our change of room by asking us to pay 50€ for the upgrade and then explaining that she made a joke. The spa The sauna did not work and we didn’t receive other towels which is why we had to use the ones from our room. This is a no go for a spa hotel.